Michelle Manchion
1006 32nd Avenue, Greeley, CO 80634
[Send email to request phone number] 46-0251
[Send email using form at bottom]
OBJECTIVE
To secure a position in a company that will utilize my skills and experiences,
and provide me with an opportunity for advancement and professional growth.
SKILLS
Knowledge of Windows OS from Windows 98 to Vista, and related Microsoft
applications including Office 2007
Desktop and user management using Group Policy
Extensive knowledge of Microsoft Exchange (2000 and 2003) and Active
Directory
Windows Server 2000 and 2003 / SBS
Server monitoring using WMI and SNMP
Troubleshooting on a Motorola Canopy wireless network focusing on packet loss
and point of failure.
TCP/IP
DNS
Knowledge of maintain network security using patch management with WSUS and
Symantec Anti-Virus Corporate Edition
Knowledge of backup solutions including Veritas Backup Exec and Asigra (NAS
and SAN based)
Understanding of basic firewall concepts using Sonicwall, Cisco Pix, and
Netscreen including Sonicwall management and content filtering.
Web Authoring using HTML, XML, and CSS
Relational database development and SQL
Programming in C++ and Visual Basic
EMPLOYMENT
Mesa Networks, Frederick, CO 2007-Present
Technical Support Agent
Troubleshoot internet connectivity on Business-level and residential networks
and determine point of failure.
Assist customers in configuring their router and setting up their wired or
wireless network.
Assist customers with email issues and account set up in Outlook, Thunderbird,
and Outlook Express.
Connecting Point, Greeley, CO 2005-2007
NOC Manager
Install various management and monitoring tools on client servers and
maintained client networks for a Managed Service Provider.
Communicate with clients with regards to issues on their networks or network
devices, focusing on proactive support rather than reactive support.
Support clients with server issues in various network environments with
positive results.
Write managed service procedures and documentation.
Remote server and desktop support in various environments.
Brighton School District 27J, Brighton, CO 2004-2005
Deskside Technical Support
Deskside support for 2500+ end users including students, teachers, and
administrative staff.
Troubleshooting network, software, and hardware issues.
Software installation and network configuration of individual workstations,
including reimaging using Norton Ghost.
Set up of network devices including Workstations and Printers. Also setup of
local devices including PDAs and BlackBerry.
End user training on Windows 2000 and office applications.
Create and maintain user accounts using Active Directory.
IBM, Boulder, CO 2003-2004
Technical Support Tier 1.5
Troubleshooting network, software, and hardware issues and customer support.
Software installation and configuration using remote tools.
Software support of Windows (95, 98, 2000, NT, and XP), Office2000, Outlook
exchange, Citrix, Attachmate Extra, and mainframe, Internet Explorer, Lotus
Notes, and VPN.
EDUCATION
ITT Technical Institute, Thornton, CO 2002-2004
Associate of Applied Science Information Technology
Software Applications and Programming emphasis
Graduated with High Honors
Aims Community College, Greeley, CO
1990-1994
Associate of Liberal Arts
References available on request.
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