Alicia Hardin 	5123 S Biscay CtCentennial, CO 80015Home:  [Send email to request phone number] 84-1298[Send email
using form at bottom]

 
Experience
APN Healthcare
August 2007 - December 2007	Customer Service Rep 	Edmond, OK
Answer phones, take customers orders, input orders, and provide customer service
to customers.

 
Kaiser Permanente
December 2006 - July 2007	MSR2 	Aurora, CO
Take member service calls, provide benefit information to members for CO region.

Provide customer service to members

 
Babies R Us
September 2006 - October 2006	Associate 	Aurora, CO
Customer Service, Assist Customers with Baby Registry needs, Cashier,
Answer/Assist customers with product needs/ questions.

 
Claims Management Resources
June 2004 - August 2004	Claims Adjuster 	Oklahoma City, OK
Provide Customer Service, Collect on damage claims for Qwest.

 
The Hartford
January 2003 - June 2004	CAP Agent 	Oklahoma City, OK
Call Center Environment, Assist AARP Members with insurance needs, providing
them with customer service and assisting with other needs regarding AARP Programs
and Services. Basic call screening, making changes to policies.

 
Education
Community College of Aurora
	Other Political Science 	Aurora, CO
General Studies

 
Putnam City North High School
May 1997	High School General 	Oklahoma City, OK
 
Objective
To acheive success in a postion where I can grow as a employee and a person.
 
Skills
·	Computer Literate 
·	Type 35-40 WPM 
·	Knowledge of Windows XP,95,97 and 98. 
·	Some Quickbooks knowledge
 
References
Available upon request