Amber L. Gipson
15904 Golden Eye Court
Parker, Colorado 80134
720.394.7844
Alynn54_98@msn.com
Experience: Fiserv Investment Support Services 1/98-08/08
Application Support Specialist 6/04-08/08
• Daily interaction with internal customers providing customer support,
interaction with vendors to resolve issues, and project assistance.
• Provide Technical Support for Sungard Global Plus System, AMS, FundServ and
Networking systems.
• Project lead for annual release testing with business units, ensuring all
tasks were completed and upgrade approved following Microsoft Project
methodology. In addition, coordinated production deployment.
• Coordinate and participate in projects relating to the Global Plus systems
using both Microsoft Project and Agile methodologies to support business channels
for enhancements, new processes or procedures, and the introduction of new
products.
• Script testing and writing (basic SQL and JAVA)
• Facilitate meetings between outside vendors and internal customers to resolve
problems and request enhancements to the system.
• Release and MUP Testing for Global Plus in non-production environment.
• On-call rotation for both production and non-production environments.
• Assisted with FDIC, GLBA, and Sarbanes-Oxley audits, ensuring system
compliance. Also assisted with internally-initiated audits.
Team Coordinator-Trading Department 09/02-06/04
• Coordinated mutual fund trading group including work assignments, task
assignments, and project involvement for staff of 4.
• Performed performance assessments and reviews.
• Work directly with mutual fund companies to resolve escalated issues and
promote relationships between Fiserv ISS and the fund company or its transfer
agent.
• Participated in various committees involving conversion of computer systems,
FundServ and Networking systems and employee training.
• Wrote employee training manuals and trained new employees as well as
cross-trained existing employees.
• Processed mutual fund trades from initiation through settlement.
• Researched and balanced claims.
• Lead tester for system upgrades/enhancements.
Trainer-Education and Development Group 04/01-9/02
• Responsible for training new employees and cross training existing employees
on back office trading and account maintenance functions.
• Designed, wrote, and implemented Training Manuals for IRA business units still
in use today.
• Created Power Point presentations and other visual aids associated with
training.
Processing Associate 01/98-04/01
• Processed new mutual fund account applications.
• Processed mutual fund liquidations and exchanges.
• Maintained and reconciled client accounts.
Cohig and Associates
Executive Assistant 04/93-06/98
• Processed New Account Applications.
• Coordinated meetings and events with Mutual Fund Reps, underwriters, and
stockbrokers
• Maintained and reconciled client accounts
• Called in trades to trading desk
• Heavy client contact
• Prepared various memos and letters
• Made travel arrangements
• Assisted with new IPO’s and underwritings of stocks and bonds
Education: Currently working towards Bachelors Degree at University of Colorado
at Denver, Associates degree IT-Database Management, University of Phoenix
2004-present2007
Skills: Attention to detail, ability to perform multiple tasks, professional and
positive attitude, good verbal and written communication skills, always a team
player, personnel management including performance evaluations, project
coordination including task gathering, able to prioritize and delegate tasks,
appointment scheduling , conflict resolution, organization.
Technical Skills: Intermediate Microsoft Office XP applications including
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, and Microsoft
Access. In-depth knowledge of Sungard Global Plus system, including AMS. Basic
SQL and Java skills.
References: Lynn Sanford, Manager of Data Automation Fiserv ISS, 720-226-3675
Bruce Banker, VP of Real Estate 24 Hour Fitness, [Send email to request phone number] 70-5090
|
