Julie A. Mickel


2240 W. Bitterroot Pl. Highlands Ranch, CO. 80129

Phone  [Send email to request phone number] 17-4254        E-mail [Send email using form at bottom]



Objective 

Professional Position as a Program / Project Management for a Global
Corporation. 


Summary of qualifications 

17 years of customer service experience 
Project and task orientated, outstanding prioritization abilities 
Excellent organizational skills 
Strong ability to resolve customer service related issues 
Good verbal and written communications skills


Professional experience

AT&T 		 International Program / Project Manager    01/07- Present

•	Dedicated to the Sun Microsystems Account
•	Coordinate and implement assured Engineering Documents for International WANs
and circuits
•	Awarded the AT&T Worldwide VP Legends Award twice – 2007 and 2008
•	Upgrade or implement Sun’s data and voice network 
•	Team with Sales Branches to implement World Wide Networks 
•	Interface with multiple entities within AT&T and Foreign PTTs to achieve
customer satisfaction. 
•	Successfully implement and manage Sun Microsystems Global Standards Project 
•	Train several new Project Managers for the AT&T/ Sun Microsystems Account
•	Develop AT&T/Sun’s implementation and Project Manager Processes. 
•	Manage a successful virtual office environment.


Genesys Conferencing                Service Delivery Manager / Wholesale  03/06
– 01/07

•	Coordinated and implemented services for all wholesale accounts
•	Managed the largest account – Qwest communications 
•	Issued monthly reports to the clients  
•	Demonstrate Video, Web and Audio conferencing
•	Coordinate all troubleshooting & billing issues for clients, Manage
non-routine, complex processes
•	Educate clients on new products & services, & define reasonable commitments
for delivery
•	Create overall beneficial solutions for the customer needs 
 

Bray Whaler                                                              
Director of OS&E    10/04  -  03/06

•	Responsible for managing and developing the OS&E department
•	Coordinate service requests with key clients
•	Developing and managed several client projects 
•	Educated and trained employees 
•	Executively lead my team to a successful completion of both the Denver Hyatt
and the Dallas Fort Worth Airport Hyatt completion
•	Develop new process and procedures for the new department team 
•	Managed Client Budgets and Financial accounts
•	 

Genesys Conferencing    		 Corporate Key Account Executive  04/02 – 10/04

•	Responsible for maintaining and growing revenue in a 3.5 million dollar
account base.
•	Coordinate service request with key clients
•	Developing and managing short term tactical and strategic customer support
initiatives  
•	Demonstrate Video, Web and Audio conferencing
•	Coordinate all troubleshooting & billing issues for clients, Manage
non-routine, complex processes
•	Sell a wide variety of Audio, Web, and Video conferencing products and
services
•	Educate clients on new products & services, & Define reasonable commitments
for delivery
•	Create overall beneficial solutions for the customer needs 
•	Maintained over a 200% quota attainment
•	Received “The Essence of Teamwork” Award Feb 03	

Concert  			 Int’l Data Sales Support Specialists   02/00 - 07/00 


•	Negotiated and coordinated resources to ensure delivery on commitments.
•	Coordinate all large International Data service installations
•	Support International Sales team in all pre and post sales adventures
•	Managed the sales to invoice process
•	Coordinator and one point of contact for the new Customer Care Center 
•	Expert on International Frame Relay and ATM for customer, Sales Staff and
Centers 
•	Assisted with District Manager in International Sales Presentations 
•	Helped Develop Sales Structure and Organization, along with Strategies
•	Coordinated off site Training Sessions and group tours of new facilities for 

•	50 people 

AT&T 				 International Project Manager    01/98- 02/00 

•	Coordinate and implement assured Engineering Documents for International WANs

•	Interface with Foreign Telecommunications Companies on a daily basis
•	Team with Sales Branches to implement World Wide Networks 
•	Interface with multiple entities within AT&T and Foreign PTTs to achieve
customer satisfaction. 
•	Developed the processes for International Frame Relay to new Countries for
General Availability. 
•	Implemented new AT&T/Concert services. 
•	Develop AT&T/Concert implementation and Project Manager Processes. 
•	Participate in Global Addressing projects for South America. 
•	Manage a successful virtual office environment.
 	
AT&T				 International Sales Representative 01/96 - 01/98   

AT&T   				Communications Consultant 09/90 - 01/96 

AT&T  				             Sales Representative 04/88 - 09/90 

AT&T   				        Account Representative 03/87 - 04/88 


Education 


2 years at St. Cloud State University towards BA in Business 
Cisco Intelligent Networking - 6/98
Project Leadership, Management and Communications - 10/99