SUMMARY OF QUALIFICATIONS
Over 20 years diverse managerial and technical experience in all aspects of
information technology
Recognized ability to translate business objectives into profitable IT
applications and operations
Strong technical expertise in software architecture and development, using
ASP.Net, SQL-Server, MS Access, and UML
Respected and trusted problem solver and team player with all levels of
management; cross-functional coaching and mentoring skills
PROFESSIONAL EXPERIENCE
Granite Loan Management
2007-Present
IT Manager
Manager Analyst, Designer, and Developer responsible for all software at Granite
Loan Management.
• Built an interdisciplinary team with skills in operations, software analysis,
design and development.
• Improved software availability from less than 50% to 99.998%
• Implemented a complete environment for source control and installation
stability.
• Software passed two ethical hack penetration tests conducted by clients.
• Converted PHP/MySQL and MS Access applications to ASP.Net./SQL Server.
• Implemented MS SharePoint sites for all internal company departments.
• Designed B2B applications that automatically ordered Title Datedown services
from an external company.
• Designed and developed a marketing web site to manage requests for proposals
and resulting workflow.
• Designed and developed a Customer Relations Manager application in C#.Net from
scratch.
• Implemented a metric based system for measuring IT productivity.
• Project Manager for all software development and conversion. Implemented a
modified XP methodology.
QWEST COMMUNICATIONS
2000-2007
Staff Information Systems Engineer 2003-2007
Business Analyst, Software Architect, Software Designer and Software Developer
for the Server and Application Consolidation team. Responsible for business
analysis and software development. Performed financial and operational analysis,
requirements definition, application design, data modeling, and business metrics
design.
• Developed web based project tracking application used by all project managers
and widely adopted by other organizations. Developed 7 complete applications with
databases and interfaces, each completed within one week
• Analyzed, designed, and developed a Qwest Cost Model and ROI Calculator. This
tool is now used to determine computer operations costs, prioritize server
consolidation projects, and provide operating costs for prospective software
development teams
• Developed cohesive set of applications, databases, and processes that
transformed the operations of three organizations; eliminating redundant
spreadsheets, work tasks, false starts, multiple data entry and confusion
• Merged two organizations with separate but similar processes and information
needs, resulting in a common application and process that saved over $2 million
annually
• Developed financial data models used to analyze the impact of operational
decisions
• Developed processes for opening new Qwest retail stores
Business Coach: Master Files Project 2002-2003
Project Manager, Business Developer, Software Developer for Masterfiles
initiative. Led team of 12 developers and analysts, developing requirements, and
setting up program which established new software development process. Developed
ASP and MS Access -VBA based applications.
• Started new group with new methodologies (eXtreme Programming) and new
technologies (.Net) that operated as a cohesive team and consistently delivered
90-100% of the requested user stories within budget and on time.
• Developed ASP and MS Access -VBA based applications to keep track of client
information
Director: Solution Design Architecture 2001-2002
Managed and directed a team of Architects and IT Analysts. Developed a new
process for idea assessment, requirements definition, and testing requirements
during the initial steps in a project. Responsible for Network OSS and network
planning software architecture and development
• Developed new process for idea assessment, requirements definition and testing
requirements used during the initial steps in a project
Information Technology Architect and Analyst 2000-2001
Developed business and technical architecture for LEC (Local Exchange Carrier)
related Network OSS. Developed software architecture and requirements for complex
translations system that configures telephone switches. Developed requirements
for system that gathers DCOS information for analysis in SAS.
ADJUNCT FACULTY 2000-Present
COLORADO CHRISTIAN UNIVERSITY, REGIS UNIVERSITY
Write and teach CIS and MIS courses, Project management, Human Interface and
Object Oriented Software Engineering in Adult Education Program and Masters of
Science program
SMALL BUSINESS OWNER 1997-1999
Started a new business from scratch; within first year sales exceeded $500K;
sold for a profit; built a quote computer system still used today
INTERGRAPH CORPORATION 1994-1997
Worldwide Consultant to the Utility Industry and Program Manager
Provided strategic and project planning services for IS; conducted research
projects on the internet and its potential usage by utility companies.
PUBLIC SERVICE COMPANY OF COLORADO 1974-1994
Division Manager and Programmer Analyst
Direct managerial responsibility for strategic planning, project management,
analysis, modeling, design and development, training, and operations, in the
Business Information Services Division; Operations Information Services Division;
Information Services and Training Division; Control & Engineering Systems
Division. Data center manager responsible for 100% reliability and security of
computer and dispatch facilities; directed 250 employees with an annual operating
budget in excess of $10 million.
• Redirected $10 million finance and accounting project by using client/server
technology and saving more than $1 million.
• Achieved 100% availability of dispatch and computer support facilities as the
manager in charge of the data center. This continued for six consecutive years.
• Restructured the IS organization. Outsourced some functions while retaining
others to maximize departmental efficiency. This process resulted in $3 million
annual savings.
• Reduced staffing level by 14% and achieved a three year consistent budget cut
of 10% per year while simultaneously improving service levels.
• Ran a team that prioritized over 400 projects company wide, reducing the
capital budget from $500 million to $409 million without impacting operations.
• Strategically redirected distribution engineering and geographic information
systems from mainframe to workstation/LAN technology, providing users with
state-of-the-art graphics technology while also saving $1 million in reduced
mainframe loadings.
EDUCATION
University of Arizona MS in Systems Engineering
Regis University BS in Engineering Physics
BS in Engineering Mathematics
TECHNICAL SKILLS
C#.Net, VB.Net, ASP, ASP.Net, Visual Studio.Net, Web Services, XML, T-SQL,
Access, SQL, ADO, DOA, VBA, Java Script, AJAX, Microsoft Access, Peregrine,
Connect-It!, Microsoft Windows, Terminal Server, Asset Center Export, Rational
Rose, OOA, OOD, UML, Data Modeling, Erwin, Visio, HTML, SharePoint, Outlook, MS
Project, MS Word, Excel, Front Page, Publisher, Visio, Visual Basic, FORTRAN,
PL/1, Assembly Language, RPC, MVS, CICS, CMS, NOS, JCL, VSAM, DB/2, Record
Manager, Optimization by Simplex Method, Dynamic Programming.
PROFESSIONAL PUBLICATIONS
“Three Tiers for Client Server”, AM/FM International 1998
“AM/FM and the Internet”, AM/FM International 1997
“Quantifiable and Non-Quantifiable Benefits of an AM/FM system”, AM/FM Int.
1996
“Human Factors Interface Design in Power Plant Control Systems”, Edison Electric
Institute 1985
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