Alice L Gilmore – Sr or QA Lead/Jr Project Manager/Junior Business Analyst
 [Send email to request phone number] 52-7344 ( m ) anytime email: [Send email using form at bottom]

At the beginning of November 2008, I was promoted to QA Lead.  Several times I
have been told that I am really good in this position and they really hate to
lose me in the various groups due to my ability to do some project management
that we are working on.  Gathering resources to get end-to-end testing
coordinated, ensuring that nothing is missed.

I have been validating data & referential integrity for multiple SQL
environments: MSSQL, Oracle versions 8i - 9i, as well as have had some experience
using OEM Oracle Enterprise Manager & SQL*Loader, administering databases and
building OLAP cubes and BrioQuery reports.  I do have the ability to read & write
stored procedures as well. 

I have been involved in requirements document analysis from the early stages,
providing design and requirements critiquing, using my natural ability of knowing
what customers desire.

One of the items that I highly encourage is providing documentation, which I
have done for defects, creating help files & training materials, and other
various reports, such as metrics reports for various products.  I have presented
this information in PowerPoint slide and orally to executive management.  

I can work independently or within a team as well.  I do love a team
environment, working as one to achieve a common goal.  I am more than willing to
work overtime in order to meet corporate set target dates.

Please review my experience and past education. I am continually educating
myself in Information Technology concepts, programming languages, software, etc.
Needless to say, I love challenges, a variety of duties and to learn. 

Thank you,
Alice L Gilmore

My objectives are to:
•  guide our team to achieve all target dates to the best of our ability
•  automate as much of our static regression test cases as possible, especially
the data validation, which is the most time consuming of our regression testing
•  produce high-quality products for end-users in a timely manor

My strengths are:
•  a flare for research on anything
•  constantly studying new methodologies, technologies, and languages, as needed
to keep skill sets up
•  extensive knowledge and participate fully from beginning to end of the
development lifecycle. Creating requirements, when necessary
•  benchmarking – recording measurements of various processes for future
analysis via reports using MS Office products, like MS Word, MS Access, MS Excel
(i.e. Test Plans, Test Cases, Traceability Matrices, Test Progress Reports, etc)

•  attention to detail
•  a determination to complete a high-quality product on schedule
•  fully test changes to existing application functionality, as well as new
functionality
•  perform all levels of testing: system, regression, performance, acceptance
testing (UAT)
•  ability to write clear concise test plans and test cases
•  strong analytical, problem identification/solving, reporting, and verbal and
written communication skills
•  ability to write clear concise problem/trouble/defect tickets in tracking
tools
•  have flexibility and adaptability attitude 
•  ability to provide full documentation for training for everyone, such as:
Development, DBAs, Support, Administrators, and End-Users
•  participate in peer reviews of various documents produced by Database,
Development and Quality Assurance teams

Skill Set Summary:
•	14 years - assembled, and configured computers from the ground up. I still
upgrade/maintain my own personal computers and network them to create an in-home
test lab
•	14 years – performing various software installations of Microsoft Operating
Systems, various utilities, etc
•	12 years – quality assurance & systems analyst experience (some overlap): 
•	9 years manual software testing experience in client/server & n-tier
architectures in Microsoft Operating
Systems Client & Server versions 95, 98, 98SE, WinNT, WinNT Server, 2000 Pro,
2003 Server & XP Pro, on applications written in Visual Basic v6 – VB.Net, JAVA,
C#.Net
• 	5 years - manual software testing experience in mainframe environment, 2 of
these years overlap my testing experience in MS Windows Operating Systems with
GUI Front-Ends 
• 	2 years - automated software testing experience, using HP’s (aka Mercury
Interactive) WinRunner & QuickTest Professional, Empirix’s eTest, in
client/server & n-tier architectures 
•	8 years – using defect tracking software: PVCS Tracker, Trkcops, Lotus Notes,
FogBUGZ, In-house designed etc
•	Programming Languages (Training received): Visual Basic, VB.Net, VBScript,
VBA, C++, C#.Net, HTML, ASP, JavaScript, XML, ADO.Net, COM.Net, COBOL and
Natural
•	Other software used (not previously mentioned): Inference K-Base, JAVA .jre’s
(plug-ins), Norton Ghost 2000, File Compare utilities, multiple image capture
programs, Lotus Notes, all MS Office products through v2003, MS SharePoint, Order
Task Automation, multiple paint programs, Visio versions 5 – 2000, Visual
InterDev versions 6 – 7, Visual Studio.Net, multiple Word Processing programs
•	9 years - software documentation: help files & training materials for various
products for end admins & users 
•	11 years - mentor new employees, team building through positive attitude
•	7 years - validating data & referential integrity for multiple SQL
environments: MSSQL, Oracle versions 8i - 9i (some experience using OEM Oracle
Enterprise Manager & SQL*Loader, as well), DB2, & AdaBase; using ODBC to connect
to MSSQL Server versions 6.0 – 2000 (residing on MS Operating System Servers) &
MS Access databases (residing on thin client), SQL utilities like TOAD, TOra,
Squirrel, or command line for Oracle from telnet sessions connected to UNIX
Servers, but most recently with DBVisualizer, which is my group’s choice. 
Sometimes administering the database and building OLAP cubes; building Brio
reports 
•	3 years - in DB2 for a billing system in a mainframe environment
•	2 years - Sun Solaris – Client/Server environment
•	2 years - in Web development, publishing User Manuals to their intranet and
various web maintenance, utilizing Notepad, FrontPage 2000 - 2003, and
DreamWeaver 4.0 as tools for creating and editing, using HTML, ASP, VBScript,
JavaScript code, and then publishing the documents on the WinNT IIS or Sun
Solaris
•	2 years – in BrioQuery Report Development, using versions 5.4 - 6.0, and
certified in Levels I & II
•	4 years - training: one on one, end-users, and production support on how to
effectively use the release products, including 6 months of training end-users to
set up & mapping their Chart of Accounts, and relating Journal Entry Transaction
codes to it
•	2 years – building/maintaining a WinNT 4.0 and Windows 2000 client/server test
lab environment (loading all necessary software on the servers and client
machines from start to finish, and then ghosting the images for reuse
•	Other knowledge & duties performed:  Setup Webs in IIS for Development, Synch
new builds with database changes, Back-up DBA, Server Administration, IVR
Testing, Patient Billing, Benefits Administration, Worker’s Compensation,
Accounts Receivable, Order Entry, command line DOS, etc

Work History:

02/07 – Present  Position: Contractor/Sr QA 2 yr contract up 2/25/09 
    In November 2008, I stepped up to the QA Lead role for several portals, and
Backup Lead for several other modules.  I create the following reports regularly:
 
•	Weekly:  Highlights, Status/Metrics (2x for PM/Dev/Clients)
•	Monthly:  Release Summary, Release Go/No Go (Release Status), User Guides for
Production Support/Clients
•	Yearly:  Report summary of all accomplishments for past year and
goals/objections for current year
    I participate regularly in requirement document reviews, along with design
and test plan reviews.
    Currently, I have had 2 more people join my team, bring my team to 7
members.  I am mentoring the new members specifically to automate the data
validation static regression test cases.  We are incorporating much more
regression test cases to be automated for this year, hoping to get most of our
static data regression test cases automated as well, which should lighten some of
the workload on our team.  Our team tests front-end GUI Web apps, Mobile GUI on
numerous devices (emulators and devices when available) and back-end validation
of data in various Oracle databases to cover end-to-end testing. I have written
test requirements and test cases in Test Director and in home grown testing
tools.  Test cases are mostly to verify GUI functionalities, with remaining
covering data in various databases via Managed Objects, etl, jms, xml, csv and
sql files) on various platforms like Unix, Microsoft Windows.


09/06 – 02/07	Position: Contractor/Sr QA – QA work ended
    The length of this project was really undeterminable at this time. It may
last 1 month, 12 months or be a contract that is intermittent depending on the
desires of El Paso Corp’s clients. 
    I tested for a couple of groups, which had been re-written in C#.NET. 
    For one group, I tested the back-end, utilizing manual transferring of EDI
data files through the .NET code to validate that the results are the same as
when running them through the C++ code, using MSSQL queries in multiple domains
to gather the data necessary to run and compare data and reports using
UltraCompare.
    For another group, I tested the front-end, mostly Web/GUI applications,
running through all the processes, verifying that the look, feel and results are
virtually undetectable, then validated that the reports were the same as when ran
through the C++ code, using a home-grown binary compare program.

01/05 – 09/06	Position: Quality Engineer – left because I needed to get back
into SQL testing.
    Perform manual and automated regression testing using QuickTest Pro,
incorporating VBScript to get the best results. Review Design documents; write
Test Plans & Test Cases. Test Base Web and Desktop/Console Products for the
Research and Development Department using manual and automated methods, test
installs for Web Services & Products, write Discrepancy Reports. Support the base
web and desktop products for all clients. Archive old installs. Test Web
applications on MS Internet Explorer, NetScape, and Firefox web browsers. Some
use of MS Virtual PC for testing on other OS versions. 

11/04 – 12/04	Position: Contractor/Sr QA – short-term project-6 wk contract
    Validate Data on Unix, Mainframe, and Web Servers for a large Health
Insurance company in South Denver. This was a 6 weeks assignment.

04/03 – 09/04	Position: Systems Analyst/Sr QA – laid-off
    Test Rental Agency Web Applications written in C#.Net (OO Language), XML,
VB.Net (OO Language), JavaScript, and DHTML, using several MS Windows 2000/ 2002
Servers for all of the programs and databases, and test each of our client’s
customized web sites that are hosted on the Web Servers. Escapia utilizes XP
Development Methodology. I used the Top-Down Approach and MITs Methodologies for
testing. 
•  Validate all functions are working properly for the Web Programs (new &
existing functionalities for the Vacation Rental business) 
•  Client setup and customize configuration in MSSQL Server databases, and on
the IIS Servers
•  Research Automated testing tools, such as: Empirix eTest, and Mercury
Interactive’s QuickTest Professional
•  Run SQL queries on tables to verify data integrity
•  Participate in technical document reviews
•  System test for initial and any major code builds, system level integration
test, acceptance test
•  Measure & record transactional performance
•  Provide on-call end-user support, and write-up detailed CRM logs
•  Write up knowledge base articles for internal and external customers
•  Write detailed problem/trouble tickets, and perform follow-up on them until
fixes were moved to Production
•  Provide training on all functions of software for internal & external
customers, especially for setting up Chart of Accounts, relating them in the
Journal Entry Templates, and performing the month-end accounting processes
•  Build documents for client utilizing TX Text Control, using tags that allow
data to be pulled from the database

11/00 – 12/02	Position: Systems Analyst III – laid-off due to bankruptcy 
    Test Financial & Sales Analysis Reports, developed in JAVA (OO Language),
J2EE, Brio Explorer, MicroStrategy’s Informix, utilizing Oracle and MSSQL
Database Servers. MCI utilizes DSDM, Iterative and UML Development Methodologies.
I used the Top-Down Approach and MITs Methodologies for testing.
•  Work with Developers, DBA's & users in defining user requirements
•  Write requirements, when developed applications were presented without any
information
•  Write or update Technical Specifications when documentation wasn’t
up-to-date
•  Write detailed Test Cases (using documents such as: Scope, Business
Requirements (using Business Rules where needed), Technical Specifications, ERD's
(Physical & Logical), and Use Cases, using the UML architecture 
•  Run SQL queries on tables to verify data integrity
•  Search Stored Procedures code to explain flows/streams & verify functionality
and referential integrity
•  Write Test Cases: Develop and implement test cases and scripts, and some
automated testing utilizing Mercury Interactive’s WinRunner
•  Participate in reviews of requirements documents from early on, along with
design reviews
•  System test for initial and any major code builds, system level integration
test, acceptance test
•  Measure & record transactional performance
•  Stress test on mid and final builds while the application is being tuned
•  Build and load test data in Oracle (manually using PL/SQL & using SQL*Loader)
ran in WinNT 4.0, Windows 2000, & UNIX Server environments when production data
is not available or feasible to use
•  Build and load test data in MSSQL (manually using SQL) ran in WinNT 4.0, when
production data is not available or feasible to use
•  Test & maintain the Revenue Reporting & eReference systems: 
   •  COBOL and Java algorithms to ensure reliable and synchronized data
distribution
   •  Distributed components using the EJB J2ee framework
   •  User interfaces, assist with database (DB2, Oracle) maintenance and
tuning
   •  Execution procedures on Windows, NT, Linux and Sun Solaris machines
•  Write User Training Manuals (published on web), white papers, etc
•  Find, reproduce, and accurately write step-by-step problem report on software
and hardware discrepancies.
•  Write Test Reports on test results
•  Web development, build new or update sites
•  Install/reinstall various software for testing, set system variables, etc
•  Train end users & production support 
•  Participate in peer reviews of various documents produced by Development and
Quality Assurance teams

Education (beginning with most recent):

TechWise 
  4740 Flintridge Dr, Colorado Springs, CO 80918 
  02/2003 – 06/2004	Certificates of completion of all classes
  I have completed all of the .Net classes (ADO, COM+, SQL Server 2000, C# (OO
Language), Visual Basic v7 (OO Language), ASP.Net, Visual Studio v7).

Colorado Technical University 
  4435 Chestnut St, Colorado Springs, CO, 80907
  3.82 GPA out of a possible 4.0
  I am working toward a *BSIT degree. Completed thus far: Intro to C++
Programming (OO Language); UNIX Administration & Scripting; Advanced Web
Techniques using JavaScript & VBScript in ASP; College Algebra; 2 levels of
Oracle DBA. 
*Given the opportunity, with stable employment, I would love to finally have the
chance to finish my BSIT degree. 

University of Colorado
  1420 Austin Bluffs Pkwy, Colorado Springs, CO, 80918
  01/1996 - 05/1996	4.0 GPA out of a possible 4.0	Completed 3 credit hours of
Visual Basic.

Other Training (not listed elsewhere):
•  MS Access
•  MS FrontPage
•  DreamWeaver
•  LOMA 1-5
•  Professional Writing
•  Info-Mapping

References:	I will provide references upon request.