Henry Lee Jordan, Jr.
9199 Prairie Clover Drive, Colorado Springs, CO 80920, HenryLJordan@yahoo.com
 [Send email to request phone number] 82-6863

Summary of Qualifications
·	Excellent oral and written communication, including presentation skills 
·	PC literate, including Microsoft Office products 
·	Leadership/management/motivational skills 
·	Analytical and interpretive skills 
·	Strong organizational skills 
·	Excellent interpersonal skills 
·	Excellent negotiation skills 
·	Ability to work in a team environment 
·	Ability to meet or exceed Performance Competencies
·	Successful completion of AEI – Legal Principles
·	Successful completion of AEI – Law of Automobiles

Professional Experience

 April of 2005 to Mar 2009   AIG INSURANCE  				Claims Branch Manager
								Englewood, Colorado claims office
                                                             					Colorado
Springs, Colorado claims office
                                                         				
·	Responsible for training and development of claims adjusters and unit
managers
·	Resolved customer complaints according to company’s best practices
·	Administered company personnel policies in all areas and follow company
staffing standards and training recommendations
·	Interviewed, hired and established colleague performance development plans;
conducted colleague performance discussions
·	Provided support, guidance, leadership and motivation to promote maximum
performance
·	Reviewed complex cases that exceed unit manager authority and settle or
initiate further action

1995 to April of 2005      PROGRESSIVE INSURANCE  			Claims Team Leader, 2002 to
2005
                                                                              
				National Catastrophe Team Member, 1999 to 2002
                                                                              
				Claims Investigator, 1998-1999
                                                                             
				Claims Representative, 1995 to 1999
Claims Team Leader
·	Worked closely with and trained new claims representatives.
·	Participated in the performance management process.
·	Performed quality assurance file reviews on a monthly basis.
              Progressive Insurance National Catastrophe Team
·	Responded to weather-related emergencies, such as hurricanes, hailstorms,
tornadoes and floods, that affected a large number of customers
·	Worked with local offices to determine the extent of damage and the number of
customers affected, assisted with plan implementation to help customers resolve
their claims as soon as possible
               Special Investigations Unit, Claims Investigator
·	Conducted automobile fire and theft investigations
               Claims Representative
·	Adjusted auto accident claims in a high volume, fast paced environment 
·	Investigated the accidents which included taking statements, conducting scene
investigations, vehicle damage analysis and injury evaluation
·	Provided excellent customer service and maintained detailed documentation of
claims

1994- 1995 		ENTERPRISE RENT-A-CAR 		Management Trainee
·	Actively participated in sales, marketing and customer service, operations and
finance.

1990-1994	UNITED STATES ARMY, 		Infantryman
·	Provided tactical and technical guidance to subordinates and professional
support to both superiors and subordinates in the accomplishment of their duties
·	Lead, supervised, and trained subordinate personnel

EDUCATION

Bachelor of Arts, Economics 				California State University, Stanislaus, 1989