Luella Holmes
	761 Del Norte Street
	Denver, CO 80221, United States
	Home:  [Send email to request phone number] 64-9181
	[Send email using form at bottom]
JOB TARGET
A position as a Virtual Assistant supporting internet-oriented businesses in a
web-
	based environment.
	RELEVANT SKILLS
	• Communications
	• Data Entry
	• Organization
	• MS Excel
	• 10-key Calculator
	• Business Correspondence
	• Client/Customer Relations
	• Office Machines
	• Mail Routing
	• MS Word
	• Bookkeeping, Quicken/QuickBooks
	• Typing (90 WPM), proofreading, and transcribing
	KEY QUALIFICATIONS
	• Extensive experience in communications, business development, event
	management, public relations, business administration, and client relationship
	management.
	• Strong background in client service. Experienced managing up to 350 accounts
and
	cited by clientele for superior service in all positions held.
	• Background in diverse aspects of marketing and advertising initiatives within
high-
	profile organizations.
	• Outstanding communication skills; articulate in person and in writing. Able
to
	increase productivity by quickly analyzing client needs and maximizing account
	revenues.
	• Proven success interacting with clients, increasing retention levels, and
maximizing
	revenue potential within saturated markets.
	EMPLOYMENT
	Global Cash Flow Network, Phoenix, AZ
	Virtual Assistant, 2008 - Present
	Provide one-on-one customer assistance via the internet in the selection and
	purchase of programs that best meet the client's needs. Maintain a high-level
of
	customer satisfaction by offering dedicated and personal client care, which
results in
	greater sales for the company. Minimize customer complaints by offering
expedient,
	as well as positive, resolutions to client issues. Also, assist customers via
email
	regarding program inquiries and availability. Prepare daily reports, manage all
billing
	disputes, answer password inquiries, and assist with major promotions.
 
	Premium Web Marketing, Inc., Mundelein, IL
	Virtual Assistant, 2007 - 2009
	Assigned as customer service /affiliate relations/ sales representative for a
fast-paced
	company specializing in home-based business product sales over the internet
and
	telephone. Performed all aspects of customer service and satisfaction,
including
	answering busy multi-line phone system, coordinating special promotions, and
	providing detailed information for various products. Provided clerical support,
assisting
	with faxing, filing, and copying projects. Handled inbound sales duties, such
as taking,
	Processing, and filling orders. Also coordinated troubleshooting and provided
support
	Resolved billing questions and disputes, and made customer call-backs /
follow-ups.    
	ROI Rocket, Inc., Denver, Colorado
	Virtual Assistant, 2007 - 2008
	Appointed during a period of significant organizational change with the
appointment of
	a new CEO, several seasonal event projects in progress, and work backlogs.
Quickly
	mastered procedures and company practices despite the lack of operational
manuals
	or training. Responsible for travel arrangements, event management, meeting
	minutes, complaint handling, executive reporting, inbound/outbound
correspondence,
	building security, office maintenance arrangements,
document/report/presentation
	creation, credit analysis, invoice payments, and research. Processed credit
	applications and analyzed the risks and credit worthiness of accounts with
moderate
	to high exposure.
	Tangled Web, Inc, Las Vegas, NV
	Virtual Assistant, 2007 - 2008
	Managed over one thousand affiliate accounts ensuring accuracy in order
processing,
	quality customer service, professional demeanor, and proficiency with
technology.
	Supported clerical and order processing needs of affiliates. Provided
transcription and
	dictation. Maintained standard human resource policies and procedures for
	dealership. Streamlined order entry system and improved accuracy of
documentation,
	reducing shipping and order entry errors. Facilitated improved communication
among
	departments. Oversaw transition to new productivity tool that significantly
increased
	accuracy of schedules and reduced errors. Scheduled regular staff training to
enhance
	product knowledge, improving customer service.
	Rockstar Marketing, Inc., Denver, Colorado
	Virtual Assistant, 2006 - 2007
	Appointed as assistant to CEO of high-profile internet marketing firm. Acted
as
	management buffer and CEOÂ’s representative, juggled inbound and outbound
	communications diplomatically and professionally with management team and
	affiliates. Proofread and edited all submitted documentation for CEOÂ’s review
ensuring
	all information was both accurate and to a high professional standard.
Improved
	customer service levels by logging complete details of inquiry and steps to
resolution.
	Relieved work overflows by assisting with claim backlog processing, business
	development activities, proofreading, and more.
	REFERENCES
	Available upon request.