Devin Bese
Mobile Phone: 214-289-0405
E-mail: Devin.Bese@yahoo.com
________________________________________
OBJECTIVE
Seeking challenging career in remote administration, support, design, and
deployment for Cisco IP Telephony as well as legacy PBX phone systems. This will
be a telecommute position with availability to travel.
________________________________________
WORK EXPERIENCE
January 2004 - Present - CB Richard Ellis | Dallas, TX
Network Operations Engineer/Project Manager - Telecommunications Services
Day-to-day remote Administration:
• Remote support of the following systems with over 10,000 users across the
country
• Cisco Call Manager administration..
• Administration of multiplatform PBX's. Nortel (Option 11 and 61), Avaya, NEC,
Inter-Tel, and Norstar.
• Administration of multiple voicemail systems: Octel, Unity Messaging, NEC,
Definity, Meridian Mail.
Day to Day Project Management:
• PBX design and configuration for small and large office
relocations/consolidations
• Provide budget information for Telco related projects
• Negotiate contracts and billing for Telco related products.
• Design/implementation of Cisco IP Telephony Installations
• Project management for all inter/intra-office moves.
• Management of provisioning as well as general coordination with account
teams.
• Provide 3rd level support for National Helpdesk
• Provide outage support for all offices when network voice or data issues
arise.
• Coordinate and oversee Telco facilities and cabling needs
• Provide assistance to Information Technology A/P staff on researching and
resolving esoteric billing issues.
Primary projects:
• Unity migration between CB Richard Ellis and Trammell Crow Company
• Coordination of local migration on voice services between carriers.
• Cisco IPT install projects consisting of coordination, implementation,
configuration and deployment of Cisco Unified Communication Manager to remote
offices nationwide.
• Router replacement of 54 antiquated routers nationwide by coordinating efforts
to deploy hardware as well as scripting router configuration.
IPT Deployment - all IPT deployments conducted by internal IT. Deployments
include:
• Programming: Configure Cisco Unified Communications, Cisco ISR Routers, and
switches.
• Coordination: work with telephone/data providers as well as the local offices
on the service needs and scheduling. Verify adequate resources are available for
the deployment.
• Onsite activities: Arrive onsite and manage installation of new Cisco IPT
voice and data services. Services include all installation from server rooms to
the desktop along with training and interacting with personnel on first day of
service.
June 2005 - June 2006 - Brinks Inc. | Coppell, TX
Telecommunications Engineer - Telecommunications Services
• Support for IP telephony via Cisco Call manager, Cisco Call Manager Express,
Cisco Unity, Cisco Unity Express, Nortel BCM 50, and BCM 400. TDM systems include
Octel, Option 61, Option 11, Norstar MICS and CICS and Flash Implementing moves,
adds, changes for inter/intra-office moves.
• Negotiating contracts and billing for all Telco related products.
• Design and implementation of IP Telephony, Cisco Call Manager and Unity
administration and implementation and Project management for all
inter/intra-office moves.
June 2001 - January 2004 - Trammell Crow | Dallas/TX
Help Desk Technician - IT Services
Troubleshoot network connectivity and applications in an NT/2000 environment.
Support for specialized apps: UUNET, Total Control, Citrix Metaframe w/apps, and
extensive outlook migration.
February 2001 - April 2001 - RCM Technologies | Dallas, TX
Service Activation DSL Technician - Telecommunications Services
Troubleshooting, installing, and configuring modems (Accelerated Networks,
Cisco, Speedstream, Redback). Troubleshooting line conditions (Load coils,
bridged taps, dB levels). Setting up corporate networks (VPN design, connections,
and IP assignments).
February 2000 - January 2001 - General Dynamics | Colorado Springs, CO
Technical Support - Telecommunications Services
Work with DSL Data communications. Tri-level escalation PBX system. Support
several groups for Escalations, Post Install and Executive-escalations. Work with
ILEC in the field.
________________________________________
EDUCATION
Devry/ Denver Technical College | Colorado Springs, CO - Associate Degree - Dec.
2000 - Major in Computer Information Sciences and Minor in Networking
Technical Training
GLOBAL KNOWLEDGE | Richardson, TX - CCNA Boot Camp - December 2008
GLOBAL KNOWLEDGE | Irving, TX - Cisco Call Manager Basic Administration -
February 2005
Technical Certifications
• March 2009 CCNA Cisco Certified Network Associate
• April 2009 CCNA Voice 640-460 Cisco Certified Network Associate – Voice
• May 2009 C Voice 642-436 Cisco Voice over IP
• May 2009 CIPT 1 - 642-446 Implementing Cisco Unified Communications Manager
Part 1
• July 2009 CIPT 2 - 642-456 Implementing Cisco Unified Communications Manager
Part 2
• September 2004 - MCSE Windows Server 2003 | Dallas, TX 070-296 Planning,
Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an
MCSE Certified on Windows 2000 **Upgrade**
• July 2004 MCSA Windows Server 2003 | Dallas, TX 070-292 Managing and
Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on
Windows 2000 **Upgrade**
• March 2004 InterTel Administration
• July 2002 MCSE Windows 2000 | Dallas, TX 070-228 Installing, Configuring, and
Administering Microsoft® SQL Server™ 2000 Enterprise Edition
• June 2002 MCSA Windows 2000 | Dallas, TX 070-216 Implementing and
Administering a Microsoft® Windows® 2000 Network Infrastructure
• August 2001 MCP Windows 2000 | Dallas, TX 070-210 Installing, Configuring, and
Administering Microsoft® Windows® 2000 Professional
________________________________________
TECHNICAL SKILL SET
SKILL QUALIFICATION
Data Communications Expert
T1 Expert
DSL Expert
Cisco Unified Communications Manager 4.0 to 7.1 Expert
Inter-Tel Administration Expert
Cisco Call Manager 3.X Expert
Cisco Call Manager Express Expert
Cisco Unity Expert
Cisco Unity Express Expert
Octel Expert
Nortel PBX Administration Expert
NEC PBX Administration Expert
Avaya PBX AdministrationIntermediate
Norstar CICS/MICS Expert
|
