Stacey L Joseph
staceyjoseph@live. com
Executive Summary:
Self-motivated and assertive.
Work well in a high pressure environment.
Skilled at encouraging others and developing rapport.
Self-starting, goal-oriented strategist whose confidence, perseverance and
vision promote success.
Quickly learn procedures and methods.
Proven record of working within a budget.
Major strengths in planning, problem solving and communication.
Highly imaginative with many innovative ideas.
Experience:
Factory Motor Parts Denver Co 80239
Sales Support Supervisor May 2002 to May 2009
Performed administrative duties, such as preparing sales budgets and reports,
keeping sales records, and filing expense account reports.
Executed daily operations of Dealer Stock Orders.
Wrote, designed and produced Dealer Promotions.
Oversaw, coordinated, and performed activities associated with shipping,
receiving, distribution, and transportation.
Consulted with supervisor and other personnel to resolve problems, such as
customer service performance, output quality, and work schedules.
Identified and resolved discrepancies and errors.
Examined procedures and recommended changes to save time, labor, and other
costs and to improve quality control and operating efficiency.
Responded to written and telephone requests for customer complaints.
Reviewed records and reports pertaining to such activities as production,
operation, customer accounts, and shipping.
Corrected customer account errors in billing rates, misapplied credits, and
customer information.
Traced the source of these errors in order to improve systems and training.
Traced unpaid items to determine reasons for nonpayment and notified customers
of disposition.
Received and filled telephone orders for parts.
Inventoried stock, and reordered when inventories dropped to specified levels.
Prepared sales and inventory reports for management and budget departments.
Attended company meetings to exchange product information and coordinated work
activities with other departments.
Kept records pertaining to purchases, sales and requisitions.
Coordinated sales promotion activities, and prepared merchandise displays and
advertising copy.
Analyzed details of sales territories to assess their growth potential, and to
set quotas.
Formulated pricing policies on merchandise according to profitability
requirements.
Listened to and resolved customer complaints regarding services, products, and
personnel.
Provided staff with assistance in performing difficult and complicated duties.
Gasoline Alley Aurora Co 80011
Parts Manager August 2000 to May 2002
Managed automotive parts establishment.
Requisitioned new stock.
Managed staff, prepared work schedules and assigned specific duties.
Verified cash receipts and kept sales record.
Managed the movement of goods into and out of production facilities.
Carquest Littleton CO
Outside Sales January 2000 to August 2000
Examined returned parts for defects, and exchanged defective parts and refunded
money.
Listened to and resolved customer complaints regarding services, products, and
personnel.
Advised customers on substitution and modification of parts when identical
replacements were not available.
Prepared sales slips and sales contracts.
Filled customer orders from stock.
Determined replacement parts required, according to inspections of old parts,
customer requests, and customers' descriptions of malfunctions.
Havana Auto Parts Aurora Co 80011
Outside Sales / Manager February 1993 to January 2000
Corrected customer account errors in billing rates, misapplied credits, and
customer information, such as name and address.
Examined returned parts for defects, and exchanged defective parts and refunded
money.
Received payment and obtained credit authorization.
Filled customer orders from stock.
Entered information into computer system to record customers' outstanding
balances.
Traced unpaid items to determine reasons for nonpayment and notified customers
of disposition.
Education:
Rocky Mountain Christian Academy Aurora co. 80013
High School 1992
References: Available upon request
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