PROFESSIONAL OVERVIEW
I am an innovative and goal driven leader with a keen attention to detail and a
team player attitude. My aptitude lies in issue identification and problem
solving. I excel in intercompany project and process management, the creation,
standardization and documentation of Best Practices, data and financial analysis,
contract construction, interpretation and negotiation, and acting as a subject
matter expert and liaison between business units and IT professionals.
EDUCATION & CERTIFICATIONS
BACHELOR OF ARTS IN APPLIED COMMUNICATIONS
BACHELOR OF ARTS IN POLITICAL SCIENCE
Wesley College, Dover, DE, September 1989 - May 1993
MASTER OF MASS COMMUNICATIONS
Emphasis in Public Relations and Advertising
University of South Carolina, Columbia, SC, June 1993 - May 1995
JURIS DOCTOR [45 Hours Completed]
University Of Denver, College of Law, Denver, CO,
August 1995 - December 1996; August 2000 - May 2002
CERTIFIED MEDIATOR - Denver, CO, May 2009
CERTIFIED COMMERCIAL CONTRACTS MANAGER (NCMA) - In Progress
NOTARY PUBLIC, STATE OF COLORADO - Commission Expires April 2013
SOFTWARE SKILLS
Microsoft Office ('03 & '07) Adobe PageMaker & Illustrator Great Plains
Lotus Suite Cognos Powerplay & ReportNet Media Maestro
Corel Suite Lexis-Nexis Diver
Internet Applications Westlaw Ecometry
SAP/Business Objects SQL (basic) Visio
Numara/Footprints IBM/Maximo BMC/Remedy
MediTract Clarity Lawson
PROFESSIONAL EXPERIENCE
ITS CONTRACT & VENDOR RELATIONS (Contract Position)
April 2010 - May
2010................................................................................Qwest
Comunications, Denver, CO
Responsible for managing external vendor audit of all software and maintenance
purchases. Client relations manager for all business relating to IBM.
ITS CONTRACT & VENDOR RELATIONS MANAGER (Contract Position)
CUSTOMER RELATIONS & VENDOR MANAGEMENT, NATIONAL ITS
June 2009 - March
2010................................................................Catholic
Health Initiatives, Englewood, CO
CHI is the 2nd largest non-profit healthcare organization in the U.S. Beginning
in 2009, it switched from a holding company to an operating company model and
based on advice from Deloitte, began to build out the framework for a centralized
ITS vendor management department. I was hired as a consultant on a contract basis
to create the framework for the Vendor Management Organization and assist the
Director of VM with high profile negotiations.
* Designed, documented and implemented Vendor Relations and Contract Management
procedures for ITS
* Managed a staff of 6 contractors tasked with contract review and analysis;
created performance metrics for all to validate CHI's staffing needs for future
state build out.
* Personally responsible for over $15M in software, hardware, professional
services and maintenance/support contract savings (Averaged 60% off list +
Negotiatied Business Risks, including HIPAA compliance)
* Created Performance Metrics Reporting, SLAs and KPIs for monthly scorecards
* Identified savings opportunities and consolidated to Enterprise Agreements
* Achieved National Recogonition for contributions with the RFI & RFP and
Contract Negotiation process for identifying a single source Managed Print
Services Provider for all facilities of CHI.
* Conducted internal audit of all ITS contracts and compared to FY10 budget
items to identify invoices that had been paid without contract review and
approval, and worked with Finance to put corrective measure in place
* Created Training Documentation * Created Best Practices * Identified Strategic
Vendors
* Negotiated New & Renewal Contracts * Due Diligence Procedures * Internal
Audits
* Drafted & Reviewed Contracts * Data Extraction & Cleansing * SME - Business
Processes
SENIOR CONSULTANT (Contract Position)
CONTRACTS & VENDOR MANAGEMENT, IT CORPORATE GOVERNANCE
November 2008 - April
2009.........................................................Lehman Brothers
Bank, FSB, Littleton, CO
As a result of Lehman's parent company bankruptcy, Lehman Brothers Bank was left
without a vendor management system or a complete record of all of their active
contracts. I conducted a business wide inquiry and identified over 500 active
vendor contracts, negotiated new terms with vendors where the original
contracting entity was no longer viable, drafted newcontract terms specific to
the Bank.
* Designed and implemented Vendor Management and Contract Management database
* Created and implemented bank-wide Vendor Management processes and procedures
* Established vendor vetting standards and practices for data security reviews
and penetration testing
* Created Training Documentation * Change Management Processes * Project
Manager
* Data Extraction & Cleansing * Drafted & Reviewed Contracts * Created Best
Practices
* Negotiated Contract Renewals * Due Diligence Procedures * SME - Business
Processes
SENIOR MANAGER, CONTRACTS & ROYALTIES
July 2006 - July
2008..........................................................................................GAIAM,
INC, Boulder, CO
Created and managed a department of three direct reports, responsible for all
incoming and outgoing international and domestic royalties; rights management and
allocation for the 4th largest media library in the U.S.
Within first 3 months, identified over $2M in overpaid royalties and was able
to recoup all funds
Conducted $1M RFP and implemented automated royalty reporting system,
replacing a manual
Excel- based process
Sales & Availability Reporting Executive Finance Committee Internal Audit
ROI & Profitability Analysis Created Training Documentation Project
Manager
Data Extraction & Cleansing Talent Relations Contact Created Best
Practices
Negotiated Contract Renewals Retail/Wholesale/eCommerce Earnings Release
Scripts
Created Road Show presentations Due Diligence Procedures Budgeting &
Forecasting
Change Management Processes Drafted & Reviewed Contracts SME - Business
Processes
SENIOR FINANCIAL ANALYST & TEAM LEAD, ROYALTY OPERATIONS
November 2004 - June
2006.........................................................................
...MPEG LA, LLC, Denver, CO
Responsible for Team Management functions including Performance Reviews,
Training and Recruiting. Responsible for all correspondence with primarily
international client base relating to royalty collection and allocation. Account
Manager for Sony Corp., Fujitsu Ltd & SANYO.
Created Training Documentation Data Extraction & Cleansing Project Manager
Talent Relations Contact Annual Projections Business Plans
Compliance Reports & Internal Audit Database Maintenance Market Studies
Marketing Materials for Road Shows International Source Tax Ad hoc
reporting
Quarterly Patent Updates Monthly/Quarterly Bank Recs Trending Analysis
SENIOR CONSULTANT
January 2001 - October 2004........................................AON FINANCIAL
SERVICES GROUP, Denver, CO
Created and maintained proprietary financial benchmarking data based on clients'
financial descriptions and purchasing habits for global insurance brokerage
firm.
SME - Management Liability Lines Established Best Practices Trending
Analysis
Ad hoc & Standardized Reports Created/maintained databases Data cleansing
& QA
Client Relationship Mgmt. Created/Conducted all Training Benchmark
Reporting
Strong Analytical & Problem Solving Excellent Communication skills
Multi-tasking
SENIOR CLAIMS MANAGER
November 1998 - December 2000..................................AON FINANCIAL
SERVICES GROUP, Denver, CO
Established and maintained proprietary claims database for global insurance
company. Oversaw a claims management team on up to four indirect reports.
Automated reporting processes Created Sales Presentations Legal Research
Drafted & Reviewed Contracts Data Extraction & Cleansing Created Best
Practices
Participated in Claims Resolution Created/Conducted all Training Fortune
500 Clients
LEGAL ASSISTANT
January 1998 - November 1998.................................. MANN & SHAPPELL,
Attorneys at Law, Denver, CO
Organized files, summarized depositions, managed client relationships.
Primary firm practice: Insurance Defense & Workers Compensation - In-house
Counsel for CIGNA.
SALES & MARKETING COORDINATOR
January 1997 - January 1998...................................EMBASSY SUITES
HOTEL DOWNTOWN, Denver, CO
Implemented hotel marketing plan through media relations, desktop publishing,
coordinating donation efforts, and client communication.
COMMUNICATIONS ASSOCIATE
June 1994 - May
1995............................................................FRED ALLEN &
ASSOCIATES, Columbia, SC
Wrote, edited & researched proposals for public affairs & government clients;
lobbyist event planning.
COMMUNICATIONS ASSOCIATE
May 1993 - August
1993.............................................................................................GLENNIE
ASSOCIATES,
Management Communications Consultants, Rockville, MD
Wrote, edited & presented course materials for government clients on effective
written communications skills. The goal of these course materials was to provide
clients with the ability to write concisely and clearly for the intended
audience. Clients included Department of Energy and Department of Defense.
RESEARCH ASSOCIATE
June - August 1992; June - August 1991.....................................THE
TARRANCE GROUP, Alexandria, VA
Designed and edited political and public opinion benchmark surveys for use in
Congressional and Presidential election campaigns. Compiled survey data for
clients.
CONGRESSIONAL AIDE
July - August 1988 - Summer Intern................................Rep. Bob
McEwen (R-OH), Washington, DC office
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