OBJECTIVE
A positive thinking, result orientated, and team spirited professional,
recognized for meeting and exceeding company standards in diverse work
environments.

SUMMARY OF QUALIFICATIONS/CORE STRENGTHS
Document Control, Information Processing, Commitment to Quality
Excel in 10 key by touch	
Proficient in MS Office, Word, Internet Explorer	
Proven Ability to Excel in Competitive Environment	
Staff Training, Development, and Supervision	
Integrity; Maintain High Ethical Standards	
Project and Assignment Organization	
Exceptional Written and Verbal Communication Skills	
Multi – Tasking, Self Starter, and Flexible	
Develop Rapport with Clients	
Ability to Resolve Dilemma, Courteous Problem Solver	
Achieve Customer Satisfaction with High Level of Sensitivity
Highly Motivated Team Player	
Telephone Communication Skills	
Time Management Ability

PROFESSIONAL EXPERIENCE
	
Fiserv                                                       
Denver, CO
Proof Encoding Associate/Batching Associate	 
2007-2008
Check Processing Company
Precisely encoded checks and deposits on client documents
Utilized multi-bank procedures and guidelines as required
Verified out of balance transactions within client proof items	
Reconciled encoded work to provide totals for client bundle
Received, verified and prepared client work (checks/deposits) for proof
encoding	
Arranged and prepared correction forms 
Provided appropriate documentation to resolve out of balance transactions	
Organized in-clearing items from the Federal Reserve Bank for processing and
encoding

Oppenheimer Funds                                                          
Centennial, CO	
Financial Account Representative, Retirement Plans	
2002-2006
Mutual Fund Company	
Accurately processed transactions, i.e. contributions, new account set ups, and
maintenance activity on group retirement plan accounts 
Researched, negotiated and processed group retirement plan transactions within
time allotted	
Gathered appropriate information from the customer regarding problems and
follow-up on pending items through thorough documentation	
Resolved all reconciling differences ensuring group plan transactions are
accurately input	
Thoroughly read and reviewed all requests, accurately interpreting written
instructions and/or making outbound clarification call if necessary	
One on one communication with the customer regarding problem identification and
resolution explanation step by step with strong follow through skills
Discreetly handled private prospective client information regarding finances,
social security 

PacifiCare of Colorado                                                     
Englewood, CO
Member Appeals Coordinator and Member Services Analyst
1997-2000
Health Insurance Company	
Analyst Customer Service-Provider Relations researched and resolved member
issues, sent provider’s balance billing letters, obtained information on member
referrals, and reviewed claims for re-adjudication Accountable for organizing
member cases for review  
Organized procedure for external review panel to incorporate into company policy
and procedures	
Handled billing inquiries, medical management issues, customer complaints,
enrollment verification, primary care physician inquiries, and assisted providers
in insurance benefit information
Researched and resolved member issues, composed letters to medical provider
regarding balance billing problems, obtained information on member referrals, and
reviewed claims for re-adjudication 	
Assisted co-workers using problem resolution with difficult members

Orchard Family Practice                                                  
Englewood, CO
Bookkeeper/Front Desk Receptionist  	
1995-1997
Family Practice Physicians Office 	
Educated co-workers on computer processes  
Prepared daily deposits, called to providers for billing resolution
Prepared medical claims to be distributed to insurance companies
Entrusted to schedule appointments and handled multiple phone line while
greeting patients 
Composed and typed letters for management, scheduled appointments and handled
insurance claims	
Balanced daily funds and prepared daily deposit, contacted providers for billing
resolution 
Assisted co-workers using problem resolution with difficult members
Sorted and registered new patients in computer with correct insurance 
Arranged patient files and obtained account numbers 

EDUCATION
Red Rocks Community College   		            
Golden, CO     
Medical Office/Assisting Certificates		
1995