ANDREW G. CHAVEZ
4849 EAST LINKS DRIVE * CENTENNIAL, COLORADO 80122
PHONE: [Send email to request phone number] 75.4259 * E-MAIL:
PROFILE
Results-driven, proven Leadership Professional with over 20 years experience in
customer relationship sales management, new business development and overall Team
Leadership in the high-tech industry who delivers results. Award-winning
professional who has earned a reputation for consistently meeting and exceeding
aggressive sales objectives ranging from $10 million to $1 Billion. This success
has resulted in me being a two-time (in three years) Top Performer winner at
Nokia/Nokia Siemens Networks, as well as a 3-Time Leader's Council winner (top 2%
sales people) and 14 time Achievers Club winner while at Lucent Technologies.
Accomplished leader and experienced change agent with the ability to build,
train, motivate, and mentor highly successful teams to outstanding performance
and whom creates a winning atmosphere for success. Effective communicator
possessing excellent interpersonal and relationship-building skills who sets high
expectations of myself and my team and who raises the bar continuously. Expertise
includes:
* Business Development
* Project Management
* Customer Services
* Sales Management
* Financial Administration
* Vendor Relations
* Contract Negotiations
* Strategic Planning
* Team Leadership
PROFESSIONAL EXPERIENCE
NOKIA SIEMENS NETWORKS Redmond, Washington
HEAD OF T-MOBILE US CUSTOMER ACCOUNT TEAM (CAT) 2008 - Present
As the Head of the entire T-Mobile Customer Account Team (CAT), I was brought in
to lead the team in driving a renewed vision and strategy for the account, while
building/growing/empowering the team in protecting and growing the embedded RAN
(2G/3G), Core and services revenue base with incremental product & services
solutions revenue, while positioning our future 4G/HSPA/LTE, Core/USD and
strategic services solutions with T-Mobile.
* Met and exceeded all financial objectives of the account, including:
* Exceeded our gross margin by over 147% with yoy increases of +30%
* Exceeded our cash collection by over 122% (Cash is King)
* Exceeded above key financial objectives, all while growing the top line by
126%
* Led the team in identifying and developing a pipeline of over $350 Million,
or over 75% more than current revenue base.
* Led the team in attaining an all-time high Customer Satisfaction rating and
attaining an all-time high Employee Engagement rating when compared with all past
results.
NOKIA Redmond, Washington
MANAGING DIRECTOR AND HEAD OF AT&T ACCOUNT 2007 - 2008
Recruited by Nokia to utilize my telecommunications experience & background,
vast product & services knowledge, customer relationships and overall success in
partnering with AT&T. Responsible for managing entire team in developing
strategic sales and business initiatives to transform disappearing embedded 2G
revenue base with incremental product & services revenue, while positioning our
3G/4G solutions with AT&T.
* Developed a Sales Plan that maintained and grew a revenue base which was
declining by over 50% and identified a go-to market strategy which grew the
pipeline and revenue base by over 15% in less than two (2) months.
* Led the team in identifying and developing a pipeline of over $30 Million, or
over 300% more than current revenue base.
Andrew G. Chavez Resume Continued...
* Assisted team in developing 3G proposal to AT&T, which led to a trial of our
UMTS platform and developed a roadmap for success in deploying our 3G solution in
the AT&T network, worth over $1 Billion in revenue.
* Top Performer Award winner
LUCENT TECHNOLOGIES - BELL LABORATORIES Redmond, Washington
SALES VICE PRESIDENT - T-MOBILE ACCOUNT
Responsible for new business development into T-Mobile nationally, along with
recruiting, developing, and managing a new account team. Manage all strategic
sales and business development initiatives to obtain General Purchase Agreements
and grow sales revenue.
* Led a team in developing a pipeline of over $1.3 Billion, or $1.3 Billion
more than previous five years.
* Successfully trialed and deployed Lucent's IMS platform, Mi-Life applications
server, Class 5 features and end-to-end solution to prove-in Social Networking
solutions utilizing T-Mobile's MyFaves calling plan.
LUCENT WORLDWIDE SERVICES (LWS) SALES VICE PRESIDENT
Responsible for new business development into all major wireline and wireless
service provider accounts across the entire Western Region. Manage all strategic
sales and business development initiatives to obtain General Purchase Agreements
and grow sales revenue.
* Led a team in developing a pipeline of over $125 Million, 245.7% over the
previous year.
* Received recognition as a Leader's Council Award Winner three times; only the
top 2% of all Sales Executives receive this honor.
LWS SALES VICE PRESIDENT
Managed the National AT&T Wireless Services (AWS) sales team, generating over
$100 Million in sales each year. Planned and managed all sales strategies and
activities for all Network Systems equipment and services. Established and
achieved sales revenue and profitability objectives. Managed a diverse group of
five individuals directly responsible for selling infrastructure products and
services to AWS.
* Increased LWS revenue to AWS by 136%, with a total growth margin in excess of
33%.
* Increased Services revenue base by 38%, from 20% to 58%, of total revenue mix
to AWS.
* Signed over 85 contracts worth over $80 Million in annuity-based revenue
within a year and a half.
* Developed a pipeline of over $152 Million, and closed on $100 Million in
revenue at a 38% total growth margin.
* Recognized as a Consecutive Encore / Lucent Achievers Club Award Winner.
NATIONAL ACCOUNTS SALES DIRECTOR - AWS ACCOUNT
Recruited, developed, and managed an account team responsible for sales
nationally to AWS. Led the Account Team in nationwide strategies, sales, account
management, and customer management for both product and service sales to AWS.
* Grew revenues by 331%.
* Developed a pipeline of over $750 Million, eventually hitting $1.3 Billion
revenues.
Andrew G. Chavez Resume Continued...
AT&T CORPORATION - NETWORK SYSTEMS Littleton and Denver, Colorado
REGIONAL ACCOUNT MANAGER - U S WEST COMMUNICATIONS, INC. ACCOUNT
Sold AT&T Network Systems Transmission products and services to US WEST
Communications across a 14-state region. Developed and maintained positive
business relationships with key customers to generate sales.
* Grew individual territory revenues to $146 Million, 157.3% over the previous
year's sales; this was the highest sales level ever recorded for this territory.
* Received the Sales Excellence Award twice, consecutively.
* Recognized as a Super Achievers Club Award Winner.
* Recognized by AT&T for business unit forecasting.
SALES AND FINANCIAL CONSULTANT - U S WEST COMMUNICATIONS, INC. ACCOUNT
Provided strategic financial analysis and ongoing sales support to the Account
Team serving U S West. Administered sales compensation programs and special
projects. Liaised between U S WEST personnel, Vice Presidents, Sales Directors,
and Sales Support organizations.
* Developed a market plan to identify and analyze revenue opportunities,
developed win-win strategies, and prepared written proposals and oral
presentations for the Regional Vice President, Sales Directors, and Account
Managers.
* Received the NCS Sales Eagle Award and the TEAMWORK Recognition Award.
EDUCATION
UNIVERSITY OF NORTH CAROLINA Raleigh, North Carolina
Kenan-Flagler Business School
EXECUTIVE LEADERSHIP EFFECTIVENESS WORKSHOP
UNIVERSITY OF DENVER Denver, Colorado
Graduate School of Business
MASTER OF BUSINESS ADMINISTRATION
* Completed some Masters in Telecommunications coursework.
COLORADO STATE UNIVERSITY Fort Collins, Colorado
College of Business
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
* Secondary Studies in Finance and Computer Information Systems (CIS).
VOLUNTEER EXPERIENCE
* Volunteer as both a Student Instructor and Student Mentor for INROADS, a
career development organization specializing in business and technology.
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