Objective

To secure a position in Quality Assurance relations where my skills and
experience can be effectively utilized to improve business operations and
increase client satisfaction. 

Profile

Creative with attention to detail
Drafted cable TV, fiber and As-built for various cable companies using AutoCAD 

Assisted in the quality control process of finished drawings
Drafted drawings of substations using AutoCAD and 2000
Drafted and redlined foundations, grounding plans, and control buildings
Drafted and redlined wiring diagrams and electrical schematics of control and
relay panels

Training responsibilities
Train Medicaid clients and Authorized Representatives on Consumer Directed
Attendant Support Services Processes 
Ensure the training and training process of Medicaid clients and Authorized
Representatives
Coordinate and track all training events
Review and assist Medicaid clients and Authorized Representatives in completing
and understanding Consumer Directed Attendant Support paper work
Recruit, hire, and manage 13 Peer Trainers 

Summary of technical expertise
Provided support for customers of various levels of technical ability, regarding
processes necessary to retrieve and download/upload data files, and various
software packages
Performed quality checks in ASCII text files
Responsible for software conversion from UNIX to Compana in accounting
department

Demonstrated quality customer service and communication skills
Attention to detail 
Organized and coordinated the publication of customer training manual for all 8
US West locations
Illustrated graphically and conceptually documented solutions using Xerox
software
Efficient and timely service in dispatching contractors for customers’ home
warranty claims

Possess the skills in prioritizing and establishing goals with diverse cultures
Developed daily lesson plans for Adult Basic Education and English as a Second
Language to meet state learning objectives
Selected, evaluated, and implemented textbooks
Integrated research based reading instruction in activities in the classroom
Developed system of informal assessment for learning difficulties 
Created a table for learning difficulties to cross-reference teaching
strategies
Effective interpersonal skills
Coordinated needs for learners with learning difficulties

Study and implementation of how language is represented in the mind
English as a Second Language tutor
English as a Second Language teacher
Adult Basic Education teacher
Trained in learning disabilities through workshops and experience

Strong sense of initiative
Researched and accumulated materials in English as a Second Language and Adult
Basic Education
Investigated learning difficulties and learning disabilities


Education

Denver Technical College		                        Graduation: September 1998
Bachelor of Science				           Honors: Dean’s List
Computer Information Science

Professional Development

Lindamood-Bell Training			          Summer 2007
	
CASAS Functional Writing Assessment		          Summer 2006

Reading Circles facilitated by Colorado Department     Summer 2006
of Education certified teachers
		
Rendezvous CAEPA workshops			           Spring 2003-2006

Learning Disability Training Course		           Spring and summer 2004
Colorado Department of Education	

Colorado Department of Education Regional	         Spring 2004
Trainings

National conferences for Family Literacy	         Summer 2003
Adult Education Reading Instruction





Employment History
 
Acumen, Inc.					    Mesa, AZ	        January 2008-Present    
Training Coordinator				       

Open Book/Urban Children’s Coalition		       Denver, CO         March
2003-August 2007
Teacher/Learning Needs Coordinator

Black & Veatch					      Aurora, CO          May 2001-March 2002
Drafter

Seca-Graphics					      Aurora, CO         October 2000-May 2001
Drafter

First Data Corporation				     Englewood, CO    June 1999-October 2000	       
Multimedia Specialist

Qualified Financial Services			     Aurora, CO      March 1999-December 1997  
Loan Counselor

AAA Colorado					     Denver, CO      June 1998-September 1998
Data Support Assistant

Xerox						     Denver, CO      March 1996-December 1997
Account Associate

Home Buyers Warranty				     Aurora, CO	        April 1995-March 1996
Customer Service Representative



References Available Upon Request