Tiffany R. Pierre
15601 E Jamison Drive Apt 435
Englewood, CO 80112
 (720) 435-6556
Sweetpea6982@msn.com






Objective:
To obtain a position at a company where I can comfortably and confidently
display my current skills and talents as well as learn a few more. I love to
learn and if given the opportunity I can go far with any company.


Skills:
Proficient in Word, Excel, PowerPoint, Access, Outlook, etc.
DOS experience
Strong Customer Service background
Strong clerical background
Has answered up to 25 phone lines
Types 40 wpm
10 Key, Alpha/Numeric 
Mail distribution, UPS, tracking, shipping and receiving 


Work Experience:
PC Repair/Refurbish/Self Employed
01/2009-Present
Remove spyware and viruses from pc's. Educate clients on internet security, set
up firewalls and passwords. Create user accounts, back up data, etc

Catering Specialist/ Virtual Support Agent
09/2008- 01/2009 Boston Market Corporation, Telecommute
This was a virtual customer support position that I did from my home office.  I
was responsible for taking orders for customers for their catered events.  I
provided detailed information and education to customers that have never used our
services.  I used email and instant messaging to stay in contact with my
associates and superiors.  This position required up-selling of additional
products and services on every call, logging the calls that were abnormal in any
way. I was also responsible for contacting restaurants and Area Managers with
questions, comments or ideas.  This position required the use of Excel, IE,
webmail, intranet, client databases and so on.  This was a seasonal position. 



Data Management Specialist
07/2008-08/2008/ Moss Codilis  LLP, Greenwood Village, CO
This was a detail oriented data management position.  I was responsible for
updating attorney/client information, processing payments , tracking, imaging,
quality control, email support, document creation via templates, web based
research, filing, spreadsheet management, as well as various other tasks upon
demand.


Customer Support Specialist
07/2007- 02/2008/ Ballantyne, Omaha, NE
At this position I provided customer support for the Production plant in Omaha. 
This position consisted of but was not limited to the following: data entry, word
processing, research, account maintenance, customer follow up, order fulfillment,
shipping and receiving, tracking, inventory management, email and telephone
support and training.


Independent Sales Associate
06/2006- 06/2008 AFLAC, Omaha, NE
I am appointed with AFLAC and state licensed to sell Accident/Health insurance.
This was a commission only sales position in which I went from business to
business to set up appointments to explain the benefits of AFLAC to the
employees. After the presentation I answer questions and set up new policies  


Client Support rep
11/2005 – 6/2006 Jim Steele/ State Farm Agent, Omaha, NE
At this position I was responsible for Account maintenance, new applicants,
claims processing, payments, quotes, referrals, new policies, etc.  


Customer Service Representative
7/2005 - 2/2006 Cartridge World, Omaha, NE
Remanufactured ink and toner cartridges for clients; troubleshooting cartridge
issues, sales and general customer service.


Customer Support Specialist
8/2004 - 11/2004 Ford Motor Credit, Omaha, NE
Provided credit references and payoff quotes for clients and third parties. Also
provided support with data entry, word processing, mail, training new temporary
employees on basic office systems and procedures, as well as various other tasks
upon demand.


Customer Service Agent
2/2003 - 8/2003 Bakers supermarket, Omaha, NE
Cash customer checks; accept bill payments, western union, lotto, returns, and
cash register, count out drawer, train new employees, and other tasks on demand.


Customer Service Representative
9/2002 - 2/2003 ValuStaff, Omaha, NE
Dispatch temporary employees to different job sites, print payroll checks,
weekly invoices, scheduling, new clients, account management, data entry, and
word processing, answer phones, handle all new applicants, etc.


Customer Service Representative
7/2002 - 10/2002 Bakers supermarket, Omaha, NE
Cash customer checks; accept bill payments, western union, lotto, returns, and
cash register, count out drawer, train new employees, and other tasks on demand.


Client Services Representative
1/2002 - 6/2002 Ameritrade Holding Corporation, Bellevue, NE
Inbound calls from clients with funds request, order status, payments, and
margin inquiries, general market questions, quotes, buying and selling
securities, transfer issues, as well as other tasks.


Executive Administrative Assistant
1/1996 - 12/2001 Gavco Incorporated, Denver, CO
I handled all of the administrative work in the office. Phones, mail, faxes,
data entry, word processing, accounts payable, accounts receivable, payroll,
travel arrangements, greet and announce clients, set up meetings, run errands,
bank deposits, as well as other tasks on request.


Teacher's Aide
8/1998 - 6/2000 Auraria Child Care center, Denver, CO
This was a work study position where I was responsible for teaching children
with ages ranging from toddler through kindergarten. I also provided training for
new aides, organized fundraisers for the daycare, met with parents, etc.


Administrative Assistant
6/1997 - 6/1998 Anderson Mason Dale Architects, Denver, Colorado
Responsible for maintaining the front desk, answering the phones, greeting
customers, setting up meetings and appointments, mail distribution, data entry
Etc.


Education:
06/1998 -6/2001 
Metropolitan State College of Denver, Denver, CO

I have completed 2 years towards a Bachelors of Science in Business Management.

I am currently enrolled in an online Associate's degree program for Information
Technology with Devry University.