Shawn R. Conway	415 Noel Avenue
Longmont, CO 80501
Phone 720-720-2889
Email [Send email using form at bottom]

QUALIFICATIONS

•	Understanding of the insurance business and surrounding working environment.

•	Demonstrate confidence and self discipline. 

•	Excellent verbal and written communication skills, with attention to detail
and accuracy.  

•	Experienced in problem solving and negotiations.

•	Ability to organize and work efficiently without immediate supervision.

•	Ability in time management, organize effectively.


EDUCATION

May 1992       General Studies – Diploma
                        Pomona High School

May 1998 	Bachelor of Science – Criminal Justice
	Metro State College of Denver

2002	AIC 33

May 2004        Completed Vale National Property Damage Estimating Course (2
Week Course)

WORK HISTORY – EXPERIENCE

05/04-Present SAFECO Insurance Co., Specialist III Personal Lines Property Field
Examiner
•	Damage analysis and assessments of property damage
•	Completed property damage estimates utilizing Xactimate estimating software 
•	Negotiation of agreed cost of repairs with contractors
•	Assisted CAT team with storm duty on several events
•	Daily interaction with agents, contractors, customers

09/02-04/04 SAFECO Insurance Co., Senior Personal Lines Property Examiner
•	Large loss personal lines property handler
•	Coordinated cause and origin, damage analysis, large loss contents handling 
•	Mentor new claims examiners at time of hire
•	Policy interpretation assistance towards other examiners
•	Basic training in Xactimate estimating programming 
•	Daily interaction with agents, contractors







02/02-09/02 SAFECO Insurance Co., Personal Lines Property Examiner
•	Completed investigation, evaluation, and settlement of personal lines
homeowners claims
•	Handled moderate size losses 
•	Maintained high levels of quality pertaining towards individual goals and
performance reviews.
•	Daily interaction with agents, contractors

02/01-02/02 SAFECO Insurance Co., Commercial Lines Property Adjuster
•	Handled inside commercial property claims
•	Included substantial investigation in efforts to determine coverage, and
damage issues 
•	Evaluated and analyzed farming policies, heavy machinery; boilers.
•	Loss of business income claims.
•	Handled Small to moderate business property losses
•	Daily interaction with agents, contractors

11/99-02/01 SAFECO Insurance Co., Personal Lines Physical Damage & Property
Adjuster
•	Evaluate and analyzed coverage, liability, and damages
•	Negotiated the resolution of claims
•	Handled disputed liability claims via arbitration process
•	Completed coverage investigations towards homeowner property claims
•	Reviewed contractor’s itemized estimates and obtained agreed cost of repairs
•	Daily interaction with agents, contractors

05/99 – 11/99 Reliance Insurance – Claims Adjuster Trainee
•	Obtained training in casualty and physical damage estimating 
•	Conducted physical damage investigation and liability analysis
•	Handled bodily injury claims and Personal Injury Protection claims
•	Assisted Special Investigation Unit investigators with in person interviews
•	Completed physical damage estimates

06/94-05/99 Centerline Machine Co.; Machine Operator/2nd Shift Supervisor
•	Supervised 8-10 computerized numerical controlled machine operators
•	Completed computer programming for precision machinery
•	Provided training, floor support and guidance for the machine operators

COMPUTER 

•	Excel
•	Access
•	Power Point
•	Outlook
•	Microsoft Applications


References available upon request.




Shawn R. Conway