DIANA DOLAN [Send email using form at bottom]
P.O. Box 1065, Morrison, CO 80465 (860) 943-0069
SUMMARY OF QUALIFICATIONS
Supervisor with more than 15 years of experience working within fast-past
environments, emphasizing efficient business procedures, productive team
management, bookkeeping, and superior client service.
PROFESSIONAL EXPERIENCE
Supervisor of Support Services, Arvada Fire Protection Agency (Arvada, CO)
1/2008 8/2009
Managed all aspects related to the support operations of public safety
communications and some IT services, overseeing the staff of 18 employees and
training personnel on best practices and successful support services.
Communications Supervisor, West Metro Fire and Rescue Authority (Lakewood, CO)
10/1997 12/2007
Provided first line supervision for the receiving and dispatching of requests
for fire fighting and emergency medical services to the community, managing all
functions including hiring, training, and management of employees.
Communications Dispatcher, West Metro Fire and Rescue Authority (Lakewood, CO)
1/1995 10/2007
Receive and dispatch requests for fire fighting and emergency medical services
to the community, coordinated responding units and inter-agency responses.
Maintain fire inspection reports and business contact information files.
ADDITIONAL EXPERIENCE
Editor, Contractor for Caption Colorado (Denver, CO)
1/2010 Present
Editor for closed-caption services.
Analyze and editing previously captioned recordings for pharmaceutical
publications, executive sessions, and other services as needed, from companies
that are actively traded on the stock market, and their quarterly stockholder
reports.
Author and Illustrator, Independent, (Wheat Ridge, CO) 8/2009
Present
Writer and Illustrator for Childrens Books.
Writing experience also encompasses consulting for Communications Centers and
9-1-1 entities, as well as Government Agencies.
9-1-1 Dispatchers Banquet Committee, Vice President and Treasurer 2000 -
Present
501(c)3 organization recognizes the work and efforts of police and fire
dispatchers
Fully funded by private donations and fundraising
EDUCATION, CERTIFICATIONS, AND SPECIALIZED TRAINING
Associate of Science Degree with a Major in Multimedia Technology
Red Rocks Community College, In process
Academic: 3.86/4.0
Honors Society Membership: Phi Theta Kappa
Certifications:
EMT-B; CPR & EMD Instructor and Provider; Colorado State Hazardous Materials
Operations Technician; APCO International Telecommunications Instructor
COMPUTER SKILL SET
Proficient in Mac, Microsoft Windows, and Microsoft Office Suite including
Outlook, Word, Excel, and PowerPoint.
Professional experience with Quicken Home and Business, QuickBooks Pro,
Micrososft Money and Peachtree accounting software systems. Adept with Desktop
publishing suites: AfterEffects, Final Cut, iDVD, iMovie, and DVD Studio Pro.
Skilled in Illustrator, Photoshop, Corel Painter, iPhoto, PhotoBooth, SoundTrack
Pro, ProTools, and Parallels.
Competent in the business through the internet and internet research.
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