RANDY TANGE

OBJECTIVE - To secure a challenging position in the computer-networking field
with long-term growth potential.
CERTIFICATIONS:

MCP - MS Access
IntraNetWare 4.11 CNE – April 1998
IntraNetWare 4.11 CNA – December 1997
Novell NetWare 3.x CNA – January 1996

EDUCATION:

March 2010 to Present
ITT – Technical Institute
Indianapolis, IN

Curriculum includes programming in Adobe After Effects, Adobe Bridge, Adobe
Contribute, Adobe Device Central, Adobe Dreamweaver, Adobe Drive, Adobe Encore,
Adobe ExtendScript Toolkit, Adobe Extension Manager, Adobe Fireworks, Adobe
Flash, Adobe Illustrator, Adobe In-Design, Adobe Media Encoder, Adobe OnLoction,
Adobe Photoshop, Adobe Pixel Bender, Adobe Premier, Adobe Soundbooth and Mocha
for After Effect.  I have also completed my typography class as well as some
others.

Nov 1985 – Dec 1987
MESA State College
Grand Junction, CO 

Curriculum included Advanced Algebra, Visual BASIC, Visual C++, Java, HTML and
Web Programming.  All General Education classes were completed before
transferring to ITT to acquire the graphics skills to add to the programming
skills.

Nov 1985 – Dec 1987
Fort Lauderdale College
Fort Lauderdale, FL

Curriculum included JCL, BASIC, RPG II, RPG III, and COBOL on an IBM System 34. 
Intensive accounting, computer mathematics, systems analysis & design, and
business management.

Mar 1984 – Sep 1985
Hammel Southern Business College
Fort Lauderdale, FL

Curriculum included JCL, BASIC, RPG II, RPG III, and COBOL on an IBM System 34. 
Intensive accounting, computer mathematics, systems analysis & design, and
business management.

WORK EXPERIENCE:

March 2002 – January 2003                 Choice Hotels International.          
           Grand Junction, CO
Reservations Agent

Responsible for assisting customers with booking, changing, cancelling and
upgrading reservations at the dozens of hotel chains owned by the company.

March 2002 – January 2003
Grand Junction Daily Sentinel
Grand Junction, CO
Driver

Responsible for delivering the newspapers for all of their MESA County Schools
and Churches.

March 2002 – January 2003
StarTek, Inc.
Grand Junction, CO
Collections Agent and Customer Service

Responsible for collecting overdue bills for Cingular.  This job required a
great deal of customer service skill.  My employment history has been impressive
in regards to the number of awards that I won for excellent customer service
mostly at Eastern Airlines for whom I worked for four years.

March 2002 – January 2003
OptiStreams,Inc.                                                     Fresno, CA
Network Manager

Daily administration of a multi-domain Windows 2000 LAN.
Daily management of the help desk, programming and project management staff. 
Accomplishments include the design, installation and custom configuration of the
following systems:

An Email System with anti-spamming and anti-virus abilities.  The system
accommodates up to 100,000 mailboxes and interfaces directly to our recurrent
billing system.  It also solved a number of problems for our customers, such as,
slow-responses over their satellite connections and a severe limitation on the
number of mailboxes they could implement via the ISP.

An Ecommerce solution for our products to be purchased by our customers and
partners.

A new Exchange 2000 system for our in-house email.

A Sales System for our sales staff.  SalesLogix is the SQL based product that I
implemented.  This product provides LAN and Internet access to our staff and
partners.

A comprehensive backup system including brick-level backups for email.

A highly integrated and automated accounting system using Platypus, Microsoft
Great Plains, QuickBooks and SalesLogix.

May 2000 – Sep 2001
SIGNAL Corporation                                                 Fairfax, VA
Senior Network Engineer

Daily administration of a GroupWise 5.5 System consisting of 12 post offices, 2
MTAs, and 1 GWIA over a six site WAN, 1500 node Novell NetWare 5.1 WAN, 50 node
NT LAN, 10 node 2000 LAN.  Compaq Proliant hardware was widely used. The current
Service Level Agreement is 99% uptime. Accomplishments included a full systems
analysis of chronic failures within the agency’s GroupWise System.  We were able
to determine the causative factors and completely stabilize the email system.  
Windows 2000 and Exchange 2000 training at IKON Systems.
Accomplishments included the design, installation, and configuration of a
Windows 2000 network and an Exchange 2000 Organization.  Next, I performed the
complete Discovery/Testing Phase of the project and provided the Discovery Phase
Reports and Executive Level Overview of the new Compaq SAN with a Windows 2000
Clustered environment.  This project included the full migration of GroupWise to
Exchange 2000 deploying a GroupWise Connector to provide communications between
the two systems during the co-existence period.  Produced all the Single Points
of Failure documentation for the GroupWise, Network Infrastructure, NetWare, NT,
Anti-Virus, Backup/Restore, and Firewall products.  Access 2000 Database Creation
for Special
Projects such as Time Cards and Management Databases.

Nov 1999 – May 2000
Young & Rubicam, Inc.
Washington, DC
Network Manager

Managed and Administered Local 200 Node Network consisting of a Lotus Notes R5
Dominoe Server, a NetWare 4.11 File/Print Server, and a NetWare 5.0 DHCP/Backup
Server.  Created a ZENworks 2.0 Production Server. ZENworks was used to automate
application installation, track hardware/software inventory, automate desktop
customization, provide user and/or workstation policy packages, and provide the
help desk with remote control capability.

Responsible for all NDS activities, and NetWare application installation &
configuration, upgrades, patches, backups, disaster recovery, and DHCP
connections.

Created System Administration Procedures, as well as, documentation of those
procedures.  The technical documentation included graphical documentation of the
network, application installation and configuration, and ghost images for desktop
standardization.

Administered Lotus Notes server hardware and software upgrades, installations,
and configurations, patches and daily system maintenance.  I also did numerous
desktop client installs, which enabled me to determine how to properly
re-configure for stable dial-up connections, provide shared name and address
books to users, shared calendaring, and setup Customized E-Mail Groups. I have
received training with Lotus Notes usage.

Aug 1998 – Nov 1999
Eagle Publishing, Inc.                                     Washington, DC
Senior System Administrator

Provide all daily system maintenance and support for IntraNetWare 4.11, Sun
Solaris 5.6, Oracle Financials 7.3.3, SCO UNIX 5.04, NT 4, Macintosh OS 7/8, and
Redhat Linux.  Migrated our Progress Database Order Entry and Marketing System
from an old Manhattan AST server to a new Dell PowerEdge 6300 Platform.

Installed and configured our FTP Server, Microsoft Exchange 5.5 Server, Shiva
LanRover E Server, three NT 4 Servers, a SCO UNIX 5.04 Server, HP JetDirect Queue
Servers, HP 10/100 Mbps hubs, Microsoft Fax, and Microsoft Outlook 98.

Performed DNS cutover.

Products supported include CC Mail 6.0, Progress Database, Oracle Financials
Database, Shiva LAN Rover, Retrospect Backup (MAC), Edge Backup (SCO), Equinox
Terminal Server, Facet term, Kermit, Windows 98, PC Anywhere 8.0, HP hubs, Bay
Switch, and Cisco 2500 routers.

April 1998 – Aug 1998
PC Help Services, Inc.
Washington, DC
Temporary Contractor

Seagate Crystal Reports programming and design to provide useful thin-client Web
served dynamic reports for VP staff of LCI/Qwest
Tier 3 Help Desk and Administration Support for a large law firm.
Supported Novell NetWare 4.11, MS Office Products, Lotus Notes, and RAS.

Aug 1997 – Dec 1997
National Restaurant Association
Washington, DC
System Administrator

Managed LAN/WAN infrastructure upgrade utilizing an incremental SDLC process. 
Designed, Implemented, and Managed NDS services over a multi-site IntraNetWare
WAN.

Installed new 3COM 10/100 hubs, 3 COM Model 3000 Switch, Cisco 2500 router, Bay
Networks hubs, CAT 5 cabling, and removed the defective FDDI switch and NetWorth
hubs/concentrators.

Products supported included ManageWise, CC-Mail 2.0, LANalyzer, MultiProtocol
Router (Leased lines for ISP), Cheyenne ARCserve Backup 6.0, ADIC Tape Changer,
SFT III, PC Anywhere 7.0, Solomon IV (Btrieve/SQL), McAfee NetShield, Bisys, and
Memex.

April 1996 – June 1997
Group 1 Software                                               Lanham, MD

Professional Services Technical Representative

I traveled internationally to provide on-site installation and training of over
20 different Group 1 Postal Software products into VSE/MVS, NT, NetWare, and
Windows 95 environments on-site.
Traveled internationally to provide on-site installation, training, and
technical documentation of DataDesigns Casino & Hotel software into Windows NT,
Windows 95, and Novell NetWare, AS/400, and MS LAN Manager environments.

Technical documentation specialist for DataDesigns.
Training supervisor for field support engineers.
Analyzed Group 1 customer postal coding and sorting methodologies to code their
postal programs to provide the most efficient methods for their unique needs and
the greatest cost savings using current DMM rules of the US Postal Service.

Mar 1995 – April 1996
MCI Telecommunications, Inc.
Washington, DC
Messaging Support Representative

Supporting customers with MCI Mail Messaging formats.
Training in the MCI, Mail messaging pathways included X.400, X.25, and SNA.

Provided technical support, problem documentation, escalation, and trouble
resolution for all MCI Mail customers with their e-mail software, hardware,
messaging gateways and domains.

Provided technical support for telex, paper mail, faxing, bulletin board
creation, and scripting via MCI Mail.

Oct 1993 – Dec 1994
Telemet America, Inc.                                        Alexandria, VA
Technical Support Specialist/Client Services

Provided on-site software and hardware installation, as well as, user training
for clients.

Provided support to field technicians with regard to securing city permits,
running cable, assembling satellite dishes, installing digital & analog circuits,
installing PC LANs (custom), and installing the stock market quote system
software.

Designed all technical documentation for field engineers, internal support, and
training.

Provided QA for revisions of the Windows based software.  This included testing
in the Windows, Windows for Workgroups, Novell NetWare, MS LAN Mgr, IBM PC LAN
Support, and LANtastic environments.

Strong troubleshooting of IBM Token Ring, MSAU, Ethernet, Netbios, and IPX/SPX
related problems with regard to the revisions of our software.

Assembled and installed all of our clients Servers and Workstations.

Feb 1992 –  July 1993
Computer Data Systems, Inc.                                Rockville, MD
Software Support Engineer

Provided technical on-site software and hardware support for 1,100 employees at
three of the Department of Energy’s buildings in DC and Maryland.

Hardware support included installation and troubleshooting of hard drives,
memory (cache or SIMMs), main boards, add-on boards, CD-ROM’s, CPUs, NICs, and
modems installed in IBM PC XT, AT, PS/2, IBM Clone, and Macintosh PCs.

Attended in-depth training in Novell NetWare 3.1x, Lotus, Windows, Word Perfect,
and Harvard Graphics.

Provided support of the Graphics department personnel at the Department Of
Energy.  Software supported included Aldus Pagemaker, Correl Draw, Persuasion,
Adobe Illustrator, Adobe PhotoShop, and Xenographics.

Novell NetWare 3.11, NetWare 3.12, LANtastic, and Apple Talk support.

Aug 1988 –  Jan 1992
System One, Inc.
Miami, FL
Installations Control & Telecommunications Support Representative

Ensured the successful installation of this Direct Access Computer Reservation
System by coordinating the synergistic communication of information between the
clients and following:  Marketing, Contracts, Installations, Sales, Field Support
Engineers, Sales Managers, Customer Support, Telecommunications, and Accounting.

Performed in-depth troubleshooting of analog circuit failures utilizing HP
protocol analyzers, digital loopbacks, analog loopbacks, and halcyon eye pattern
devices.

Extensive troubleshooting of modems, muxes, concentrators, ISDN, Front End
Processors, analog, and digital circuits.

All staff was trained in synchronous, asynchronous, bi-synchronous, SDLC, HDLC,
ALC, X.25, and SNA.

Designed and coded an on-line BASIC and TSO program for all Telecommunications
Representatives to have access to all technical support documentation when the
books were not available.  These programs were developed over a two-year period.