Clarissa Brown
Mobile Phone:  [Send email to request phone number] 21-9091 
E-mail: [Send email using form at bottom] 
4113 BENT DRIVE
COLORADO SPRINGS, CO 80909
 
 
Clarissa Brown
OBJECTIVE	To obtain a position to enhance my  professional development. 
 
SUMMARY
 
 
QUALIFICATIONS 
 
 
 
EXPERIENCE	 
 
Proven history of successful management and production in quality assurance. 
Experience in streamlining operations, increasing efficiency and improving
overall production, streamlining budgets and contract negotiations.
 
 
Able to manage ISO Quality Manuals, policies and goals.
Supervised Quality management systems for mental health services for 7 years.
Quality Assurance manager for housekeeping for 3 years.  Great mentor, Proven
team building skills, Excellent interpersonal communication skills. Strong
analytical ability and supervisory skills
Excellent skills in monitoring budgets and contracts.
Comfortable working in a wide variety of environments.
Excellent knowledge of all software in Microsoft office/XP.
 
 
Professional Contract Services Inc., - Evans Army Hospital, Ft Carson, CO  
Quality Assurance Manager/Inspector –                       2/07 – 4/2010

 
•	Coordinate and provide all training for employees as identified by government,
quality and Director. Trainings are weekly, monthly and yearly. This training is
to improve the quality of services and ensure continuous improvement of customer
satisfaction. Quality and Operations work together to make this happen.
 
•	Maintain and monitor budget and financial statements for contract
 
•	Provide weekly in-service sheets, daily customer call logs, and monthly
government training logs to COR.  In-services are collectively done with Trainer,
Quality Manager and Director.
 
•	Maintain all employee competency files according to JCAHO and EACH standard.
Quality inspector, trainer and manager handle these files.
 
•	Maintain ISO Quality Manual, Policy, and goals.  Maintain all quality records
according to ISO requirements.  Promote and direct all employees in the
understanding and us of the Quality Management System (QMS) developed by PCSI to
ensure total customer satisfaction and deliverance of the highest quality
services that meet or exceed customer requirements and expectations.
 
•	Assist in the establishment, implementation and maintenance of quality
standards, corrective/preventive action processes, site specific standard
operating procedures/work instructions and the audit/inspection processes. Ensure
that nonconformance’s are corrected in a timely manner and that required
corrective/preventive action is implemented to eliminate the recurrence of the
deficiency in the future.
 
•	Provide quality data as required to support management review efforts.  Thru
random audit inspections and customer feedback, identify and respond to problems
related to quality of service by the housekeeping staff.
 
•	Maintain document control over all on site documents.
 
•	Maintain and monitor budget and financial statements for contract
 
 
•	Write monthly case notes and evaluations for employees.
 
Quality Assurance Inspector
•	Followed the site developed quality program in carrying out duties and
responsibilities.  Assisted the QM in the inspection and corrective action
processes and the implementation of quality processes required to support the QMS
and PCSI’s quality objectives. 
•	Maintained quality records in accordance with the requirements of ISO 9001. 
Assisted the QM in providing data required to support Management Review audits. 
•	Identified and responded to customer problems related to Quality of Service
delivered by the Housekeeping staff. 
•	Monitored corrective actions implemented by Operations for critical/major and
minor nonconformities ensuring that these actions are effective, implemented in a
timely manner, and are permanent in nature to avoid recurrence of deficiencies. 
•	Evaluated the Quality of service performed by housekeeping staff, maintained
documentation of monitoring and reporting efforts with the quality program. 
Maintained configuration control of all quality related documents to include
SOPS, work instructions and forms.
 	 
Bridges A Community Support Service, Milford, CT
Clifford Beers Mental Health Agency, New Haven, Ct	 
 
Feb 01- March 07
 
	Service Effectiveness Coordinator- Quality Assurance
•	Managed, Analyzed reviewed and summarized data for EMS/Care Coordination
programs.  Identified gaps in service, noting areas that needed improvement and
offered recommendations.  Coordinated and analyzed client satisfaction surveys
and other outcome measures. 
•	Managed medical insurance authorizations and verified all billable activity
codes in progress notes. Managed billing specialist to assure all services were
being billed correctly. 
•	Managed the administrative duties of 4 clinicians and 5 care coordinators. 
Performed quarterly chart audits and reviewed all clinician case notes to assure
services billed were accurately charted in file. 
•	Participated in case conferences with psychologist, clinician to review chart
and get feedback from the team as to treatment care needed. 
•	Coordinated annual marketing with director and maintained web page for the
Care Coordination collaborative. 
•	Computer technician for group.
 
•	Supervised Crisis Hotline, screened calls and dispatched calls to the
appropriate department. 
•	Managed office budget of $2.5 million.
	Administrative assistant	1980-2001
	Kelly services
Yale New haven Hospital
Jewish home for the aged
Knoxville community development corp
 
EDUCATION/TRAINING	Pass ISO-9000 audit
Grantham university
Business management (bachelor program)
 
Air Force Reservist- 302nd Air Wing -Services
JCAHO Award for excellence in passing the hospital inspection.
U.S. Army Center for Health Promotion and Preventive Medicine- Medical Waste
Transport Course	2010
2009-present
 
2008-2009
2009
 
2009
	 	 
	Center for Leadership Study                                                    
   2008  
Certificate: Situational Leadership Training
Certificate: Introduction to ISO 9001:2000
Certificate: Train the Trainer
	Customer Service strategies
  
U.S. Naval Reserve	 
 
 
 
1986-1991
	Hospital Corpsman- Clinical and Administrative Operations of a Medical
facility
 	 
Stone Business School                                                           
 1980-1981
 	Administrative Assistant