LaTonya Fridmanis, AIC, AIS
7835 Antelope Ridge Point
Colorado Springs, CO 80920
 [Send email to request phone number] 38-2180 (Cell)
[Send email using form at bottom]

OBJECTIVE	Professional alignment in a position that will benefit from my
experience within the insurance field, community and work-related contacts, and
commitment to teamwork and operational excellence.

TECHNICAL SKILLS
Developed skills in insurance investigation of liability, evaluation and
negotiation
Case management experience
Excellent customer service
Oral and written communication
Creativity and innovation
Team player/motivator

EDUCATION	
2008- 2010           	 The Institutes (AICPCU)  Malvern, Pennsylvania
			  Associates in Insurance Services (AIS)
                                          Associates in Claims (AIC)


1997-1998		Adams State College	  Alamosa, Colorado
			Psychology

1993-1997		Rampart High school	  Colorado Springs, Colorado
                                     
			

TRAINING & LICENSURES

2005- Present	Property & Casualty Licenses:  CT, DE, FL, KY, NH, NM, NC, LA, OK,
RI ,TX, SC, VT, WY

			





EXPERIENCE
2000-Present		Zurich Services, Colorado Springs, CO
Customer Care Professional III/ Quality Care Professional/ Coach/ Claims
Associate II/ Claims Specialist I
			
Customer Care Professional III - Input/provided information promptly and
efficiently.  As part of the Customer Care Team, a high level of customer focus
with the ability to provide high quality technical claims and first class
customer service is demonstrated. (Employer and Public Liability).

Coach - Responsible for mentoring Customer Service Representatives by reviewing
their quality evaluations and listening to their phone calls, determining
strengths and weaknesses and creating action plans to address both.

Quality Care Professional - Monitor and review claims set up by Customer Service
representatives.  Identify areas that need improvement, notify manager, track
progress.

Claims Associate II -  Responsible for proactively managing a portfolio of
claims by the handling of  first party physical damage claims from intake within
Claims Best Practice guidelines

Claims Specialist I-  Handle physical damage claims along with clear liability
claims.  Entrusted with the most complex customer service issues as a result of
exceptional ability to promptly resolve concerns and satisfy customers