MARIAN SMITH
18 ACTON STREET  HARTFORD, CT 06120 
PHONE  [Send email to request phone number] 25-3363 
E-MAIL MSMITH9659@COMCAST.NET


PROFESSIONAL EXPERIENCE
 
Jan 2007 – Dec 2007     Softworld        Waltham, MA
Consultant
Oversees the operation of computer hardware systems, ensuring usage as
efficiently as possible. Computer hardware systems include, but are not limited
to, mainframes, minicomputers, and networks of personal computers. Anticipates
problems and takes preventative action that may occur during operations. Operates
computer hardware systems to process business, scientific, engineering, or other
data, according to operating instructions.


Feb 2006 – Jan 2007     Adea Solutions   Irving, TX
Consultant
Oversees the operation of computer hardware systems, ensuring usage as
efficiently as possible. Computer hardware systems include, but are not limited
to, mainframes, minicomputers, and networks of personal computers. Anticipates
problems and takes preventative action that may occur during operations. Operates
computer hardware systems to process business, scientific, engineering, or other
data, according to operating instructions.


June 1997 – Nov 2006   Sysco Foods of CT        Rocky Hill, CT
Computer Operator
Administers Computer Operations Dept policies and procedures.  Supports
and administers data retention/recovery and production job schedule
Environments.  Performs continuous analysis of production jobs, backup
processes, system monitors and server availability and provides
solutions working with all groups impacted.
 
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and
computer peripherals. Documents, maintains, upgrades or replaces hardware and
software systems. Supports and maintains user account information including
rights, security and systems groups.

Provides support to end users on a variety of issues.  Identifies,
researches and resolve technical problems.  Responds to telephone
calls, email and personnel request for technical support.  Documents.
Tracks and monitor the problem to ensure a timely solution.


Jan 1995 – April 1997        H & R Block        East Hartford, CT
Tax Preparer Supervisor
Maintain tax records and prepares tax returns, related schedules and
related reports.  Prepares paperwork for local, state and federal
returns.
 
 
 
 
EDUCATION

1986        Computer Processing Institute        E. Hartford, CT
Diploma
Computer Operations

2001        National Seminars Training        Hartford, CT
Certificate
Troubleshooting & Maintaining PCs


SUMMARY OF QUALIFICATIONS
Helpdesk & Hardware Support
System Upgrades/Conversions
First level Desktop Support
Hardware – As400 I Series, Rs6000, IBM 3590 Tape Drives, Printers:
Canon Image runners, Xerox, HP, Lexmark
Operating Systems – OS/400, IBM AIX, UNIX, Windows Operating Systems
Software/Programs – Am2000, Helpsystems Robot Suite, Planet Press
Suite, MS Office, Monarch, Net deposit, Data Protector, Nastel
Remote Support Tools - PC  Anywhere, Remote Access
Ticket Resolution Experience - REMEDY, Peregrine, Trackit


REFERENCES
Furnished upon request