Brenda J. Giguette
36 Plum Hollow Way
Berlin, Connecticut 06037
 [Send email to request phone number] 67-9858
Cell:   [Send email to request phone number] 04-3879
Email:  [Send email using form at bottom]

Primarily responsible for coordinating multiple functions related to policy
compliance as well as liaison work with internal and external customers in those
areas.  Detail oriented work style qualified by over ten years of administrative
experience.


Experience:

June 2006 to Present – ASIG / Bradley International Airport
  Dispatcher / Critical Services Area
-	Current relay fuel load, and maintenance requirements from airlines to fuelers
via radio communication.  
-	Responsible for balancing fuel load data sheets and maintaining information
for fuel accounting department.

August 2002 to May 2006 – University of Phoenix
  Associate Admission Evaluator
-	Evaluate transcripts and admission paperwork submitted by students to resolve
admission problems
-	Utilize policy and procedures manual for resolution of admission problems
-	Use Crystal Reports 8.5 and Microsoft Office programs for reports
-	Responsible for solving pending issues for Online Campus
-	Experience in matriculation of Graduate Students
-	Quality Assurance team member

August 2001 to August 2002 – University of Phoenix
  Associate Instructional Specialist
-	Provided assistance to Instructional Specialist and management with special
projects
-	Maintained a current faculty list and review dates for approximately 3,500
instructors
-	Collaborated with Technical Support to tract results for classroom issues
-	Acted as liaison for faculty and student conflict resolution
-	Utilizing company policy and procedures for resolution of attendance, grade
and policy issues

July 1999 to August 2001 – University of Phoenix
  Online Faculty Service Coordinator
-	Responsible for timely data entry of attendance/grade information
-	Worked directly with faculty, academic counselors and financial advisors to
resolve attendance and grade disputes
-	Worked in conjunction with Technical Support to implement the auto-attendance
and auto-grad programs currently utilized by the university




September 1997 to January 1999 – Allen Environmental Services
   Office Manager for an environmental consulting and NVLAP laboratory.  This
was a one-person office staff for a fast growing consulting firm and laboratory. 
Responsible for all phases of office work and customer service.  All phases of
accounting, including payables and receivables,  and marketing for consulting
firm and laboratory.  Knowledge of government (local, state and federal)
regulations and OSHA requirements were very important to the environmental
requirements of both agencies.


January 1996 to September 1997 – Continental Envirotech, Inc.
  Office Manager
-	Responsible for all phases of office management for fast paces professional
environment
-	Proficient in accounting tasks including receivables and payables, record
keeping and posting of all account information
-	Responsible for all phases of office management and coordinating inter-working
for a fast growing office.  

Related Skills:

-	Proficient with various software packages including:  Office XP, Microsoft
Work, Access (expert level), Excel (expert level), Outlook, Power Point and
Outlook Express, as well as Business Objects, Crystal Reports, Internet
Explorer.

Education:

University of Phoenix Online Student – Bachelor of Science in Business
Management Program

Graduate:  Becker Junior College, Worchester, MA (Secretarial Certificate)

References:

Upon Request