Enthusiastic and goal oriented professional knowledgeable in planning,
directing, and coordinating human resource management activities of an
organization to maximize the strategic use of human resources and maintain
functions such as employee compensation, recruitment, human resources policies,
and regulatory compliance
    Skilled in strategic planning, training and development, employee relations,
performance management, recruitment and retention, and organizational
development
    Extensive experience in all facets of change management, employee
administration, supervision, coordination, database development, and customer
service
    Proven ability to consistently develop people, lead teams to achieve
organizational objectives
    Combined organizational skills with the ability to plan and manage diverse
business relationships
    Equipped with excellent work ethic; possess strong sense of responsibility
and leadership with commendable track record of dependability, pooled with
absolute integrity
    Articulate, advanced communicator, listener and cultivator of key
relationships with all levels of personnel, clients, businesses, and executive
managers
    Recognized for professionalism, positive mental attitude and commitment to
excellence
    Proficient in Microsoft Excel, Power Point, Word, Access, Outlook, Share
Point, Crystal Report Developer, T-Meeting, Lotus Notes, Essbase, CPT and ICD9
Coding

CORE COMPETENCIES

 ‚  Human Resources: knowledgeable in principles and procedures for recruitment,
retention, training, compensation and benefits, labor relations and negotiation,
and human resources information systems
 ‚  Resourceful and well-organized: skilled in activity planning, task
management and project follow through
 ‚  Keen sense of responsibility: solid professional standards, excellent track
record of dependability
 ‚  Creative problem solver: responds rapidly and appropriately to changing
circumstances. Evaluates and identifies problems/needs to make astute decisions
to effect positive change, and refocus on new priorities

EDUCATIONAL BACKGROUND

Master of Science in Organizational Leadership, Human Resources, GPA: 3.86/4.00
QUINNIPIAC UNIVERSITY  ‚  Hamden, CT 
Bachelor of Science in Business Administration Management 
PROVIDENCE COLLEGE  ‚  Providence, RI 

PROFESSIONAL EXPERIENCE
 
AT&T EAST  ‚  New Haven, CT 1995-2008
Change Manager: Management System & Operating Control Program (MSOC) Jan-Jul
2008
Proficiently analyzed and identified areas for improvements in process,
communication, and operations with respect to the AT&T corporate mission and
vision
 ‚  Trained, taught and mentored managers using MSOC methodology to manage
people. Implemented change and create effective management practices and
procedures
 ‚  Reviewed and evaluated opportunities for management skill improvement;
facilitated workshops; evaluated resolutions considering cost and feasibility,
implemented procedural change

PROFESSIONAL EXPERIENCE CONTINUED   
 

Manager: Quality/Methods & Procedures/Process 2000-2007
Established, implemented and managed Microsoft Access databases to produce
monthly, weekly and daily reports, detailing performance and productivity,
measuring effectiveness of business units
 ‚  Collected and analyzed data and facilitated discussion for Customer
Experience Evaluation survey, resulting in improved customer service,
productivity and compensation of management
 ‚  Efficiently managed $186 Million personnel budget for approximately 2,900
network positions and accounted for restructuring personnel realignments,
reporting directly to the Chief Financial Officer
 ‚  Developed ad hoc analyses and presentations of management practices to
maximize cost efficiency and bolster productivity
Specialist: Process & Methods 1998-2000
Established a mechanized claim system which reduced $2.3 million receivable
balance by 33% over a six-month period
 ‚  Directed, trained and supervised a seven-person claims and collections staff
in methods and procedures, systems, practices and protocols
 ‚  Administered daily productivity of claims and collections for access
billing
Analyst: Product Management 1997-1998
Served as a liaison among various departments to gather and evaluate data for
pricing restructures
 ‚  Prepared and organized tariff and regulatory testimony and presentations for
the Connecticut Department of Public Utility Control (DPUC) and/or Federal
Communications Commission (FCC)
 ‚  Provided assistance and witness support for Vice President of Network
required to testify at the DPUC/FCC
Service Representative: Interexchange Carrier Service Center 1995-1997
Administered and reported on audit of large scale provisioning accounts using
A3DS quality assurance program
 ‚  Conducted detailed investigations for claims resolutions and administered
the quality assurance program
 ‚  Worked closely with carriers, both written and verbal to service large,
high- financial impact carrier accounts
 ‚  Negotiated and collected resale accounts ranging from $100,000.00 to
$300,000.00 in accordance with FCC Tariff 39

CAREER OVERVIEW

Claims Processor: TRAVELER  ™S INSURANCE  ‚  Hamden, CT 1989-1995
Claims & Collections Representative: REGIONAL WATER AUTHORITY  ‚  New Haven, CT
1983-1987