Michael, Gabel

[Send email using form at bottom]

Home:  [Send email to request phone number] 49-8159

Cell:  [Send email to request phone number] 39-9640




Objective:

To obtain a flexible customer service industry job which will allow me to futher
develope my skills in this fast paced and challenging industry. 




Experience: 

Mohegan Sun 02/13/07-Still Employed 

One Mohegan Sun Blvd, Uncasville, CT, 06382

Position: VIP Receptionist—Handle the daily events for our VIP clientele, I also
handle any requests that they have and deal with any problems that may arise
during their stay, and work on their behalf to resolve them. It is my job to keep
our most valued patrons happy and comfortable, this position relies heavily on my
ability to solve problems on my own.  I received an imense amout of training
aimed at "blowing away our customers."  I was often the number one person for our
clients and used my knowledge from both my past employment and my college degree
to ensure that our cleints would keep coming back!  As my boss says, "We don't
bring them here, but we make sure that they come back."

 

Mohegan Sun 07/15/06-02/12/2007 

One Mohegan Sun Blvd, Uncasville, CT, 06382

Position: Group Reservations Agent—Built and maintained corporate, association,
specialty, and entertainment group blocks, and was often the point of contact for
many of the groups who reserve convention space. This position required me to
attend weekly meetings with our staff to make sure everyone was on the same page.


 

Mohegan Sun 12/22/04-7/14/06

One Mohegan Sun Blvd, Uncasville, CT, 06382

Position: Room Sales Agent—Was the first impression for many of the people who
stayed at Mohegan Sun, I worked in an call center and booked reservations over
the phone.  This also involved calling people back to resolve issues or confirm
information.  I received training on how to "project a smile" through the phone
and have developed a very profesional yet personal approach to my phone calls.

 

Education

High School Diploma

Associates in Liberal Arts and Sciences

Current College Student for Bachelors of Arts

Languages: 

English Very Fluent

Portuguese Fluent In/Still Learning

Qualifications: 

Computer literate

Experienced in the windows operating environment

Experienced with Excel

Aspire Certified