52 Military Highway,  Gales Ferry, CT 06335   [Send email to request phone number] 64-0069
Michael Starling
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MICHAEL STARLING
SUMMARY 
Technically skilled in providing systems support in a UNIX/LINUX and Windows
environment.
EDUCATION
March 2006		New England Institute of Technology
			B.S., Computer Information Systems, GPA 3.3

December 2002		New England Institute of Technology
A.S., Network Engineering, GPA 3.5
January 2000 to 
November of 2000	Ridley-Lowell Business & Technical Institute 
Coursework toward A.S, Computer Networking and Technology, GPA 4.0

TRAINING/CERTIFICATIONS
A+ Certified, November 2000
Experience configuring Remote access software for Dial-up and VPN

EXPERIENCE
Jan 01 to Present	              
			ePath Learning Inc.

			ePath Learning Inc., New London, CT (6/08 to Present)
			UNIX SYSTEM ADMINISTRATOR

I am the system administrator in a small environment which includes 10 Solaris
9/10 servers, 2 Windows 2003 servers and 1 CentOS Linux server. Since my arrival
I have implemented an opensource VPN solution with OPENVPN to allow our employess
to work remotely. I've configured Nagios monitoring for all of our servers. I've
built a Solaris 10 jumpstart server, configured syslog for failed ssh attempts
and hardened all of the Linux/Unix servers. I've also deployed NFS shares from
one of our Windows 2003 servers for interoperability with our UNIX systems. I
have implemented a disk to disk backup solution using an IDEALSTOR system mounted
on a Fedora Linux workstation which uses rsync to reliably back up our data.
Other duties include overseeing the management of 12 user desktops/laptops
running windows XP/Vista.

			 Computer Sciences Corporation

			Computer Sciences Corporation, Newington, CT (7/05 to 7/08)
  			UNIX SYSTEM ADMINISTRATOR

Part of a team of 4 individuals responsible for maintaining approximately 200
servers in a primarily Solaris 24x7 data center environment with some interaction
with AIX, Redhat and HP-UNIX.  

Analyzes, logs, tracks and resolves software/hardware matters of significance
pertaining to networking connectivity issues, printer, servers, and applications
to meet business needs.
Performs troubleshooting to isolate and diagnose common system problems;
documents system events to ensure continuous functioning. Recommends course of
action and implements as approved.
Upgrades system software and hardware components as required to meet business
needs; coordinates backups. Ensures upgrades are occurring in accordance with
established parameters.
Coordinates the installation of client department specific applications and
systems. 
Determines appropriate method for installing applications and systems; resolves
matters of significance and implements corrective course of action as needed.
Experience configuring LUNs attached to a Clarion SAN.
Maintains/Updates shell scripting for task automation 
Installs, tests, upgrades and configures system files and services to enhance
performance.
Utilizes standard corporate tools to record change and problem activities for
tracking purposes.
Veritas Volume Manager and Cluster experience
Solaris Jumpstart, AIX NIM, Linux kickstart experience

			Computer Sciences Corporation, Norwich, CT
			LEVEL 2 UNIX SUPPORT							1/05 to 7/05

Responsible for troubleshooting all escalated UNIX tickets from the level 1
helpdesk for the UTC environment. Using sudo, my daily tasks include user home
moves, printcap updates, killing hung processes, configuring exceed sessions, and
assisting end users with login problems into the Solaris environment. Responsible
for identify disk and automount problems.





MICHAEL STARLING											Page 2 of 2
Experience cont…
Computer Sciences Corporation, Norwich, CT
LEVEL 2 HELPDESK ANALYST							1/04 to 1/05

Member of a RRT (remote resolution team) providing 2nd level of support to
remote clients. Responsible for administering File Permissions in an NT
environment, Utilization of remote tools to shadow client sessions to assist in
troubleshooting software problems in a Windows/Netware environment.

			Computer Sciences Corporation, Norwich, CT
	 		HELP DESK ANALYST								1/01 to 1/04

Member of team providing first point of contact for 98 remote client sites with
responsibility for troubleshooting and escalation of incoming calls. Work closely
with Tier 2 Analysts to ensure call resolution. Currently handling up to 100
calls a day, with a 75 percent first call resolution rate.

December 2000 to 	New England Cartridge Company, Old Lyme, CT
   January 2001 		PRINTER TECHNICIAN

During break from school, provided technical support repairing and diagnosing
printer and copier problems. Delivered and configured new HP LaserJet and DeskJet
printers.