Melissa Polanco
[Send email using form at bottom]

Experience
					
Direct Energy, Hamden, CT 2007 
Remittance Analyst-AR Financial Dept.
•	Download the Wachovia morning report of the ACH
•	Input 820 EDI utility wire
•	Input ACH payments
•	Download Lockbox flat files into NirvanaSoft
•	Log on to Wachovia Imaging website to use that back-up to resolve the
exceptions
•	Make sure the payments tie out then post the payments individually
•	put together the Day End report, summarizing the day’s entries, deductions,
refunds, suspense, off set payments
•	Sort out the checks and skirts, input change of addresses and tax info
•	Pack up ,the remaining checks and skirts then send it off to our corporate
storage unit
•	Go back to the list of 820’s to make sure all Utility payments are up to date
•	Then contact the utility companies to arrange payment
•	Log on to AdminiTrack all their “Please Resolve” request’s to our department,
like misapplied payments, refunds, and or credits;  and see what I kind of
adjustments I need to make.
•	Use AdminiTrack to send “Please Resolve” request to other depts
•	Then deal with our Monthly Clean-up Spreadsheets of Adjustments, misapplied
payments, bad debt, write-offs, money moves and NSF’s from The Collection’s dept
and The Customer Service dept.

 Netkey, Inc., Branford, CT 2007 
Administrative Assistant/Receptionist 
•	Answered moderate amount of phone calls 
•	Directed the customers to the correct extension 
•	Entered account receivables and payables into the Peachtree system 
•	Checked aged-receivables in order to find out what needed to be paid
•	Ran checkruns and printed out all the checks that needed to be sent out, then
mailed them all out thorough FedEx and UPS 
•	Understood and used such programs as Peachtree, FedEx, UPS, and went over and
beyond all expectations thought of me before starting this position

Corporate Transcriptions, Ubiqus Reporting, Manhattan, NY    2007
(Contract) 
Transcriptionist
•	Transcribed a recorded interviews into document form

Lee Jordan Remodeling and Restoration, LLC, New Haven, CT     2001 – 2006
Office Manager
•	Handled a moderate amount of customer service calls 
•	Set customer appointments 
•	Handled payroll, bookkeeping, & budgeting 
•	Created custom-made estimates and invoices
•	Developed comprehensive methods to meet organizational needs, supporting swift
and positive resolutions
•	Managed about 35 employees’ inquires, problems, requests


Comcast Cable, New Haven, CT                                                    
 2001 
Account Executive
•	Entered customer sales/orders into computer system 
•	Set up appointments for a technician to go to customers’ homes for upgrades
•	Assisted customers that had problems with their TV systems or their high-speed


Kohl's Department Store, Branford, CT                                         
1999 – 2001
Sales/ Customer Service
•	Solicited store credit cards at the front door
•	Ran cash registers
•	Cleaned up the sales floor
•	Cleaned out clothing from the fitting rooms then re-hung them all
•	Restocked the shelves and took out what was to be shipped out 
•	Developed comprehensive presentations to meet organizational needs,
establishing acceptance of new methods and standards

	
Education
Virtual Learning Center, Niagara Falls, NY                                2006 –
Present
M.A., Medical Billing/ Coding, and Minor: Medical Terminology 
Currently still attending the courses via the Internet

PENN State Online                                                               
                       2006
Web Building, SEO (search engine optimization) 

Home-schooled, Wilkes Barre, PA                                                 
             1999
Home schooled from 10th to 12th grade

 
Skills
•	Account Aged, Collections, Payables & Receivables Reports 
•	ACH/Wire processing (including 810’s & 820’s Utility Payments)
•	AdminiTrack
•	Billing/Invoicing
•	Billing Reports
•	Bilingual (English/Spanish) 
•	Claims Processor
•	Customer Service
•	Collection Reports
•	Data Clerk-Coding
•	Data Entry Operator
•	Data Processing 
•	Day End Reports/ Month End Reports
•	Dictaphone/Transcription
•	Editing











•	Executive Admin Assistant
•	Filing
•	Inventory/Computer
•	Invoice/ Purchase Reports
•	Marketing
•	MAS90 
•	Microsoft Office
•	NirvanaSoft
•	Order Entry
•	Payroll Processing/ Check Runs
•	Peachtree
•	Problem Solving
•	Quality Assurance
•	Quicken/ QuickBooks
•	Shipping/Receiving Reports 
•	Typing
•	Wachovia Interim Reports/ Downloads
•	Word Processing