Shiva  [Send email to request phone number] 40-2023 
 
 
 CompTIA   ˜Project+  ' Certified Manager 
 Microsoft Certified Professional (MCP) 
 Professional member of IEEE & IEEE Computer Society
 
Professional Summary 
  ˜ Over twelve years of experience in Quality Control, Quality Assurance and
Software Testing for Web based, Client /Server, Data ware house business
applications providing complete business solutions.
  ˜ Proficient in Financial, Health Care Insurance, Automobile, Accounting and
Learning Management domains.

Managerial Expertise:

  ˜ Adept at managing testing activities and handling team dynamics to ensure
quality products delivery which enriches the customer business.
  ˜ Worked as a QC/QA/Test Manager on large scale testing efforts, Demonstrated
success collaborating with business customers, project management, business
analysts and software development teams.
  ˜ Proven negotiation and collaboration skills amongst various levels across
the enterprise.
  ˜ Proven ability to manage/lead resources effectively.
  ˜ Expert level written, verbal communication and interpersonal skills.
  ˜ Ability to conscientiously manage and follow up on multiple concurrent tasks
and requests on tight deadlines. 
  ˜ Attention to detail, thoroughness, tenacity and an investigative drive to
discover the underlying causes of technical problems.
  ˜ Served in a role as the main liaison between QA, Warranty Business, and
other I.T. teams.
  ˜ Excellent in preparing impact analysis, effort estimations, staff planning &
QA roadmap.
  ˜ Ability to get the job done under pressure and in stressful environments.
  ˜ Ability to quickly get involved in unknown areas and draw logical
conclusions combined with the ability to make and support sometimes
unconventional decisions. 
  ˜ Hands-on and passionate about product quality.

Technical Expertise:

  ˜ Over twelve years of experience with different testing procedures involving
manual testing, functional testing, system testing, regression testing, GUI
testing, automated testing, performance testing, integration testing, black box
testing, and database testing.
  ˜ Experienced in developing Test Strategies, Test Plans, Test Procedures, Test
Scripts, Test Cases (manual and automated) and in reviewing requirement
documents, functional specifications, and technical design documents.
  ˜ Familiar with testing in Mainframe environment.
  ˜ Good at RDBMS concepts and experienced in testing databases using SQL.
  ˜ Experienced in data validations, testing data loads, tables, views,
functions, stored procedures etc.
  ˜ Proficient in Automated testing using Rational Tools, Mercury Interactive  *
 Quick Test Professional/Win Runner/Load Runner.
  ˜ Expertise in Test Management tools like Quality Center, Test Director.

Technical Skills 
Testing Tools HP/Mercury Suite(Quick Test Professional 9.2/8.2/6.5, Win Runner
9.2/ 8.2/7.5/7.0, Load Runner 9.0/8.0/7.8/6.0), Rational Robot, Rational Manual
Tester 7.0
Defect Tracking/Management Tools Quality Center 9.2 / 9.0,Test Director
8.0/7.2/5.0, IBM Rational Clear Quest 7.0,Rational Requisite Pro 7.0, Bugzilla
2.16.2/2.22, Star Team 10.1
Operating System Windows XP/2003/2000/98/95/NT, Unix, DOS
Programming languages VB.Net, Visual Basic 6.0, ASP, Java, C, C++,
COBOL,SQL,PL/SQL,T-SQL
Web Technologies

 HTML,ASP, XML/XSL/XSLT, Java, ASP.NET, VB.NET, C#,VB Script, JavaScript, MSMQ
(Microsoft Message Queue), IBM MQ Series, IIS, MTS, FTP, SMTP, MS Commerce Server
2000
Databases SQL Server 2000, Oracle 10.g/9i/8i/7x, MS Access
Reports Crystal Reports 11/10.0/9.0, Business Objects XI/6.0/5.x,Webi
Configuration Management WinCvs, Clear Case, Visual Source Safe
Other Tools Microsoft 2007/2003 ( Project Professional, Visio, Power Point,
Word, Excel, Outlook)

Significant Achievements 
 *  Built QA Test Environment from scratch. 
 *  Created a high level internal and external customer satisfaction.
 *  Successfully deployed onsite- offshore communication protocol and status
reporting procedures.
 *  Treated as a reliable end from the testing group to all the stake holders in
the project, depicted by the appreciation from the later throughout the career. 

Higher Education 
 *  Masters Degree in Computer Applications. 
 *  Graduate Degree in Commerce.

Project Summary 
Currently:
QA/Test Manager at Government of DC - Office of the Chief Technology Officer -
Office of the State Superintendent for Education, Washington DC
Statewide Longitudinal Education Data (SLED) System
Description: The SLED offers students, parents, educators, researchers and other
stakeholders a single comprehensive repository and system for standardized
information about students  ' academic development over multiple years and across
the District  's education institutions. Through web-based portals, the SLED
provides the community with information for decision making, education analyses
and reporting. The SLED also includes data on students under the No Child Left
Behind Act (NCLB).
Responsibilities:
 *  Responsible for developing QA work plans, establishing technical objectives,
assigning tasks and managing groups/teams.
 *  Interfaced with senior management for reporting on project and program
milestones and presented project needs and technical knowledge. 
 *  Key player in making go/no go decisions & CCB reviews.
 *  Identified and recommended changes to established practices and policies.
 *  Continuously escalated potential issues, road blocks and risks and openly
discussed all potential issues with the management team to enable early risk
management and resource adjustment.
 *  Interviewed candidates and identified potential testers & test leads.
 *  Conducted the internal / external reviews, inspections, QC assessments &
walkthroughs.
 *  Trained the new team members on the applications and quality best practices.

 *  Prepared LOE, test readiness & test coverage analysis documents. 
 *  Involved in creating, monitoring the test bed, & was responsible for the
time management & logistics of the team. 
 *  Coordinated the UAT and monitored the Integration Testing.
 *  Continuously interacted with project managers, development teams, and
subject matter experts to review business requirements and design specifications
and developed test plans/strategies and helped the team to prepare test scripts.
Environment: Windows 2003, Oracle APEX, OBIEE, I frames, Oracle 10g, SQL,
PL/SQL, CSS, ETL, JCAPS, Microsoft 2007 ( Project Professional, Visio, Power
Point, Word, Excel, Outlook),HP(Quality Center 9.2. and Quick Test Professional
9.2).

Feb   '08 to Nov   ˜08
QC/QA/Test Manager at FINRA  *    ˜Financial Industry Regulatory Authority  '
(Formerly NASD, founders of NASDAQ & enforcement arm of New York Stock Exchange),
Rockville, MD
1)ACES, 2) EARS Forms, 3)Form T, 4) Firm Gateway aka MI, 5)EWS, 6)Docs Open, 7)
FSF Core, 8)FMS, 9)TRACE, 10)FINS, 11)NMA, 12)DR Claim Info, 13)FWS & 14)
605/606
Responsibilities:
 *  Assumed responsibility for multiple QA project tasks, timelines and
reporting and drove the projects to completion.
 *  Evaluated software requirements to create comprehensive test plans and
procedures for all products.
 *  Worked with project managers to establish testing objectives, scope,
timelines, resource requirements, tools, and standards for monitoring and
reporting test results. 
 *  Sponsored quality process and procedures throughout the entire product
lifecycle including inspections and quality improvement.
 *  Handled multiple competing priorities in a fast-paced environment.
 *  Gave presentations to Clients/Prospects about QA processes.
 *  Ensured that quality goals were set and the mission of the department was
communicated clearly to all, Intervened when situations got escalated.
 *  Prepared milestone status reports and deliveries/presentations on the system
concepts to colleagues, subordinates and end user representatives.
 *  Manage multiple vendor testing teams.
 *  Insisted and maintained release notes for drops in test, QC and production
environments. 
Environment: Windows 2003, UNIX, C# .Net 3.5, ASP.NET 2, Java, Java Script, EMC
Documentum 5.3, BEA Weblogic, Adobe Form Server, HTML, DHTML, XML, XSLT, CSS,
Oracle 10g/9i, Toad 9.0, PL/SQL, DQL, DFS 6.1, IIS 6.0, Visual Studio 2008, MS
Project 2003, MS Visio 2003, HP(Quality Center 9.2. Quick Test Professional 9.2,
Win Runner 9.2, Load Runner 9.0), Star Team 10.1, DOORS 8.0.

May   '07 to Jan   ˜08
QA/Test Manager at National City Corporation, Cleveland, OH
Automated Clearing House - Fraud Prevention & Automated Clearing House - Windows
2003 Server Upgrade
Description: Members of COIS, Information Protection, and the Wholesale Bank
have worked to create a plan of action to eliminate the fraudulent activity
affecting the clients and came up with a solution that will put a stop to any
illicit activity. Upgrade current web server Windows 2000 operating system to
Windows 2003 and Crystal Reports 8.5 to Crystal Reports XI.
Responsibilities:
 *  Worked directly with portfolio management to plan delivery by project rank.
 *  Performed risk analysis and risk management.
 *  Worked as a member of the Project Functional Team to define Functional
Requirements/Designs for enhancements and helped them to establish committed
delivery schedules.
 *  Conducted peer reviews and quality gates during the project. 
 *  Assisted the project lead in understanding and following quality best
practices as defined in the Quality & Testing Services Test Management
Methodology.
 *  Created detailed and accurate project schedules based on resource
allocation.
 *  Ensured team member compliance to defined QA procedures.
 *  Designed and developed test approach and test plan.
 *  Assigned test resources to test scripts according to priority.
 *  Created and sent open defects status report on a daily basis to the senior
management and across other teams.
 *  Man