Objective: Reliable and diligent customer service associate seeking an entry
level, full time position. Have a very good history with professionalism,
multi-tasking, fulfilling company expectations while providing efficient results.
Independent, friendly and adaptable to changing environments. Possess high level
computer skills and good professional references.

Qualifications

•  Excellent Customer Service and interpersonal skills in the ability to
cultivate respectful relationships with people of diverse backgrounds

•	Good written, verbal and listening skills

•	Intact organizational and administrative skills

•	Knowledgeable with computers and internet. Typing speed 34 wpm


Work Experience

Maids of Honor 03/09-04/09
1905 15th St NW
Washington, DC 20009
 [Send email to request phone number] 15-0847
Position: Cleaner
Duties: Residential and commercial cleaning .Ensured that all areas assigned
were well serviced. Cleaned bathrooms, rooms, offices; extending to other
necessities such as floor and carpet care and trash removal.

Walton Thomas International, Staffing Services 10/08-11/08
818 18th St NW Suite 600
Washington, DC 20006
 [Send email to request phone number] 23-3938
Position: Convention Staff 
Duties:  Positioned in customer service for various conventions/conferences at
the Washington Convention Center. Processing payments, registering attendees for
events/programs and provided other essential, hospitable services. 



Liaison Hotel 06/08-/07/08
415 New Jersey Ave NW
Washington, DC 20001
 [Send email to request phone number] 38-1616
Position: Room Attendant
Duties: Temporary Position. Inspected and cleaned guest rooms precisely under
hotel guidelines. Answered and fulfilled requests of guests in need at all
times.

PNC Bank 12/08-03/08
1919 Pennsylvania Ave NW
Washington, DC 20006
 [Send email to request phone number] 35-7109
Position: Teller
Duties: Processed various monetary transactions accordingly to bank policies and
procedures. Provided excellent customer service for every customer. Promoted
customers to open bank accounts and cross selling other services. Raised the
score card of this branch from one star to four stars in two months and received
a 98% customer service satisfaction survey rating every week

Macy’s Inc 11/07-12/07
1201 G ST NW
Washington, DC 20005
 [Send email to request phone number] 47-3969
Position: Sales/Customer Service Associate
Duties: Temporary Position. Employed for winter holiday season that included
basic cash handling. Promptly processing returns/exchanges and servicing other
various customer needs. Attention to detail. Keeping orderliness of sales floor.
Engaged in selling of company products and promotions. 



PNC Bank  03/07-07/07
1913 Massachusetts Ave NW
Washington, DC 20036
 [Send email to request phone number] 35-5331
Position: Teller 
Duties: Processed various monetary transactions strictly under bank policies and
procedures. Remonstrated and referred products and services while cross selling
other applicable services. Maintained a 95 % Customer Service satisfaction rating
weekly








Dahn Yoga Center 12/06-02/07
700 14th St NW
Washington, DC 20006 [Send email to request phone number] 93-2440
Position: Receptionist/ Sales Associate
Duties:  Customer service and administrative
Booked and scheduled appointments. Answered phone calls. Processed sales.
Distributed program brochures throughout the downtown location to businesses and
the general public. Cleaned and maintained neatness of the center and office.

Staples Inc. 10/06-12/06
1901 L St NW
Washington, DC 20036
 [Send email to request phone number] 93-4415
Position: Customer Service and Sales Associate
Duties: Handled purchases and returns. Answered and directed phone calls to
appropriate store department. Effectively resolved customer complaints and
issues. Created a positive relationship with every customer. Cross sold existing
and new products and services. Facilitated the filing and authorization of orders
with fulfillment. Processed customer orders/requests via telephone and computer. 
Received a 99% Customer Service satisfaction rating weekly. 

Carlyle Suites Hotel 03/06-07/06
1731 New Hampshire Ave NW
Washington, DC 20009
***- 234-3200
Position: Concierge
Duties: Checked guests in and out of hotel, following rules under corporate
hotel policy. Answered phone inquiries. Booked reservations. Efficiently and
courteously provided travel accommodations, directions to various locations and
other services. Accessing and diffusing information via internet for guests

Skills/Certification(s)

Microsoft Certified Application Specialist
Rize Up Technology
1130 Varney ST SE
Washington, DC 20032