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Jose L. Rivera Phone:
[Send email to request phone number] 36-7218
Email:
[Send email using form at bottom]
115 S. Conwell Street
Seaford, Delaware 19973
Objective: To work as a Jr. Programmer/Programmer Trainee
Qualifications:
• Basic familiarity with Windows architecture and design/programming aspects
• Basic knowledge of the C++ language under Windows, Visual C++, OOP and MFC&T
• Knowledge of SQL, PHP, and .NET data design and relational concepts
• Good analytical and problem solving skills
• Design, coding, testing, debugging and documentation of computer programs
through assignment home study
• Confident to participate in planning sessions that outline IT solutions that
reach business goals
• Knowledge of multi-threading and COM
• Good understanding of Software Development Life Cycle
• Good communication with both technical staff and non-technical staff
• Customer service oriented
• Familiar with network topologies and Technology
• Experience in Network Support
Skills:
Computer Technician, Desktop Support, Network Support, Field Service Technician,
and Computer Operator
Hardware:
Computer
NCR Mini-Computer, IBM, compatibles, including Compaq, Dell, HP, Mac,
Laptops, Networked and standalone
Printers:
HP family, Lexmark, local and network peripherals
Break fix on all computer and printer peripherals.
Diagnose, parts repair, test, configure, deploy and install.
Software:
DOS, Windows 95, 98, XP, 2000, Windows NT 4.0
Server/Workstation, Novell 5.0, 6.0, MAC OS
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EXPERIENCE:
Freelance
Jan 2008 – Present
PC Repair and Desktop Support
• Provided comprehensive desktop support for individual client including all
desktop, laptop repair and configuration.
• Troubleshot operating systems, desktop applications, hardware issues.
• Install all software, test all connection and user log in.
Trigyn Technology Edison, N.J. Jan 2007 – Jan 2008
Desktop Support (United Nations H.Q.) Consultant
• Perform support analysis using Asset Management System
• Maintain PC inventory and produce report using excel spread sheet
• Track usage of PCs and remove hardware that may be idle.
• Consulted directly with clients and management teams to determine specific
applications used in order to perform job function.
• Determined specific workstation technology required based upon consultation.
• Configured, deployed, and installed workstations.
• Maintained all activity and time spent to resolve issue in Service Desk Call
Management System.
Key Systems, New York City, N.Y. Jan 2004 –
Dec 2006
Help Desk and Desktop Support (various clients) Consultant
• Provided responsive and competent telephone support to customers in areas of
product features, installations, use and usability for the specified
software/hardware products.
• Configured and managed pc resources to optimize performance.
• Replaced parts, accessories and other components.
• Used a blackberry device to close, open and update calls.
• Kept client, peers and managers updated with IR status.
Kelly IT Services, New York City, N.Y. Jan 2002 – Dec 2003
Help Desk Support Technician (Pepsi Bottling Co.) Consultant
• Build image for new and existing computers.
• Supported day to day activities within the IT department including file
transfer, configuration process, rollouts, add, changes and moves.
• Participate in network cabling and testing each computer.
• Scan, synchronize and upload all work to call management system.
Education:
Stratford Career Institute Washington, DC completed comprehensive home study
program in Computer Programming in VC++ Obtained Diploma in Computer Programming
Bi-lingual-(Eng/ Spanish)
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