PHILIP BINGHAM
14916 61st Court N
Loxahatchee, Florida 33470
Mobile 954.242.7896 • [Send email using form at bottom]
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SYSTEMS ADMINISTRATOR / APPLICATION SUPPORT
Insightful, dedicated and results-driven IT professional with notable success
implementing a broad range of corporate IT initiatives centered on production
support in support of business objectives.
AREAS OF EXPERTISE:
• Working knowledge of Ethernet networks and components. (Multi-Segment,
Switched)
• Strong experience with MS Windows NT/2000/2003 server configuration and
maintenance.
• Strong working experience with installation, configuration & management of
Windows 2000/XP desktop operating systems
• Proactive monitoring of critical hardware & applications
• Development of processes to manage change to the IT infrastructure. ITIL
certified
• Proven ability to rapid analyze, isolate and resolve issues affecting PCs and
peripherals
• Excellent interpersonal and communication skills which facilitate maintaining
close and effective interaction with the user base
• Strong working knowledge with DNS name resolution.
• MS SQL 2000 installation and configuration
TECHNICAL PROFICIENCIES
Platforms: Windows 9x/NT/2000/2003/XP, Linux (Caldera, SUSE), MVS
Networking: TCP/IP, IPX/SPX, SMS 2003, SQL 2000, Ethernet, VPN, SNA, Host
Integration Server
Tools: MS Clustering, SAN Storage, PGP Encryption, Veritas NetBackup, Ghost,
Microsoft BDD, McAfee Virus Protection Utilities, Cisco Security Agent, Spotlight
on Windows, Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint, Access,
Project, Visio, Outlook)
RELEVANT PROFESSIONAL EXPERIENCE
American Express, Weston, Florida
System Administrator, Billing & Payment Services (BPS) 2001 - Present
• Manage a production support team of on-shore & off-shore resources supporting
both in-house applications & hardware infrastructure.
• Review, approve & implement Change Management Requests (CMR) at the request of
application teams.
• Responsible for maintaining data integrity and processes compliant with SOX
and PCI regulations.
• Responsible for the end-to-end End User Computer & Server (Test & Production)
environments for the Windows domain at Billing & Payment Services.
• Maintain / Uplift asset inventory (servers and workstations) on a timely
schedule.
• Perform server builds and configuration: Windows 2003, Citrix Presentation
Server, MS SMS 2003, MS SQL 2000, VMware, MS Clustering
• Perform desktop imaging using Ghost and MS Business Desktop Deployment (BDD)
solutions
• Deploy, maintain and report security patches for servers and workstations, via
MS SMS and WSUS, in a timely manner to minimize risks to the AMEX network.
Key Achievements:
• Instrumental in migrating a major portion of infrastructure and applications
from Florida to an out-of-state site
• Instrumental in developing and implementing Business Continuity and Disaster
Recovery (BCP & DRP) plans.
• Develop & implement a Change Management process to track, assess risk &
monitor all changes to the environment.
• Introduce asset management to the department.
• Pioneered the use of GPOs to manage the user environment at BPS.
OTHER EXPERIENCE
American Express, Weston, Florida
Billing System Operator 2000 – 2001
• Responsible for operating high speed Xerox and Oce printing equipment for the
purpose of printing AMEX customer billing statements
Self-Employed, Ocho Rios, Jamaica 1995 – 2000
• Owned and operated a small (95 acres) farm, producing bananas and coffee for
export
American Express, Plantation, Florida
Billing System Operator 1983 - 1995
• Responsible for operating high speed Xerox printers generating AMEX customer
billing statements.
• Operating high speed Optical Character Recognition (OCR) sorting and microfilm
equipment to produce AMEX customer billing statements.
EDUCATION & CREDENTIALS
Professional Certification
• MCSE – Microsoft Certified Systems Engineer
• ITIL – Foundation certified |
