Results-oriented individual with more than 10 years experience in the public
relations and corporate communications field. Has a proven track record of
providing effective strategic communications consulting, planning and execution
with an emphasis on executive, employee and crisis communications.

Blue Cross and Blue Shield of Florida (BCBSF)
Senior Consultant, Corporate Communications — February 2002 to present
Provide strategic corporate communications planning and consulting services to
leadership across the company.
•	Develop executive communications on behalf of leadership client groups
including speeches, presentations, message maps and/or talking points to enhance
employee and public understanding of BCBSF and company direction.

•	Consult and with company leadership to create and execute communication
strategies and plans resulting in organizational understanding and alignment of
company direction. 

•	Serve as communication lead for company’s external business continuity and
disaster preparedness planning to include development of strategies and messaging
for stakeholders affected by such events. Stakeholders include but are not
limited to BCBSF customers, physicians, regulatory agencies and vendors.

Convergys Corporation
Manager, Public Relations — June 2000 to February 2002
Supported key stakeholders as a counselor, advisor and strategist on matters
related to company positioning and media relations for the states of Florida,
Georgia, North Carolina and Pennsylvania and three provinces in Canada.
•	Developed and implemented targeted and proactive media relations plans that
positively positioned the company or averted potential negative perceptions. 

•	Led and coached a virtual team of Convergys employees who served as local
spokespeople to ensure appropriate implementation of local media relations plans
and placement of local key messages that positioned Convergys as the leader in
outsourced customer care.

•	Coached executives prior to interviews to ensure positive media outcomes were
achieved.

•	Served as company spokesperson during crises, events and interviews.

•	Developed and managed production of media materials including press kits, fact
sheets and other documents to support external announcements, events and other
public relations initiatives.

Manager, Corporate Communications — May 1997 to June 2000
Developed and managed employee communications at all levels and also managed
media and community relations in the Jacksonville location.
•	Prepared CEO and executive level presentations, speeches and letters for
internal and external initiatives.

•	Developed executive-level communication plans for the Operational, Human
Resources and Asset Management organizations regarding strategic business
initiatives to ensure employees understood the necessary actions needed to
achieve business results.

•	Developed and led all change management communications regarding the
acquisition of AT&T Solutions Customer Care to Matrixx Marketing Inc. and
subsequent Initial Public Offering of Matrixx Marketing, Inc. and Cincinnati Bell
Information Systems to become Convergys Corp. 

•	Created, launched and managed a mentoring program that is still in place
today. This program provides young women an opportunity for a better future
through education, counseling, training and advocacy in a professional mentoring
environment.


•	Managed special events and community relations for Convergys’ Jacksonville
location.

•	Served as editor for business unit newsletter with distribution to
approximately 13,000 employees.

•	Developed and managed business unit budget.

Blue Cross and Blue Shield of Florida — August 1993 to May 1997
Project Analyst
Developed and managed internal business unit communications. 
•	Served as speechwriter for the division’s senior leadership team.

•	Developed divisional communication strategy and plan for the performance
management process.

•	Coordinated the production of a quarterly customer bulletin.

•	Managed production of employee newsletter.

•	Developed and managed all special events and recognition programs.

•	Led teams through successful implementation of special projects and
initiatives.

March of Dimes Birth Defects Foundation — January 1993 to August 1993
Community Director
Managed coordination of fundraising efforts with the Northeast Florida regional
team.
•	Prepared corporate sponsorship proposals, press releases and special event
collateral for WalkAmerica.

•	Developed and presented corporate sponsorship presentations.

•	Supported coordination efforts for various March of Dimes signature events.

Associations
•	United Way 2-1-1, Advisory Council and Marketing Committee.

•	Leadership Jacksonville, Class of 2001.

•	Public Relations Society of America.

Education
Jacksonville University, 1992/Cum Laude
Bachelor of Arts in Public Relations
•	Dean’s list, Jacksonville University.

•	Phi Theta Kappa, National Honor Fraternity of the American Two-Year College,
Secretary/Treasurer.

•	Super Achiever Award in the Department of Communications, Jacksonville
University, 1992.

Skills and Competencies
•	Excellent ability to develop mutually beneficial inter-personal
relationships.

•	Quickly adapts to change and works well in ambiguity.

•	Creative thinker who works collaboratively to identify opportunities and solve
problems.

•	Superior organizational and follow-through skills.

•	Strong oral and written skills.