Jeffrey A. Smith

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Experience 

Managerial  / Organizational
Implemented new operational procedures and improved existing practices,
resulting in increased efficiency
Assisted in Technical and Operational aspects of running a Mobile Disaster
Recovery Center
Worked with evacuees in interim housing environment: to address needs and manage
crisis situations
Purchasing and procurement: including determining need, and exploring pricing
options
Developed and implemented support solutions in a technical customer service
environment
Trained service representatives in customer service and technical procedures:
includes telephone coaching
Participated in development and implementation of civilian public safety
dispatch program             
Supervised employees in manufacturing environment

Research / Investigation
Provided operational support to decision makers in crisis and non-critical
situations
Investigative; obtained information to assist in police and governmental
operations and projects
Research and analyze security issues; estimating military capabilities and
gauging political intentions
Worked on mapping project verifying the accuracy of geographic information using
GIS tools
Assessed military and political crises; attempting to predict the short and long
term course of action
Research business development opportunities including government contracting
procedures

Communications / Public Relations
First point of contact: assisting public in both emergency situations and
non-emergency inquiries
Briefed a variety of audiences: clearly and concisely presenting complex issues

Composed internal & external corporate communications: including correspondence
& speeches
Provided written reports on background material and current developments
Handled intergovernmental and constituent inquiries
 
Computer / Tech Support
Provided hardware and software maintenance and repair for over one hundred
computers on two campuses
Assisted in network operation and maintenance including mail and server
administration
Ability to quickly learn and troubleshoot hardware, operating systems and
software products

Relevant Employment
Disaster Assistance Employee / FEMA
Intake Advisor / Manatee Religious Services / Bradenton FL
Refugee Services Coordinator / Bradenton Christian Reformed Church. / Bradenton
FL
Systems Manager / Avila Textiles Inc. / Taunton MA
Computer Support Specialist / The Learning Center for Deaf Children / Framingham
MA
Technical Support Service Rep / Stream International Inc. / Canton MA
Public Safety Dispatcher / Police Department / Town of Easton MA
Intelligence Officer: Military/Political Analyst / Central Intelligence Agency /
 Washington D.C.

Education               Boston College, M.A. Political Science                  
     
Bridgewater State College, B.A. Political Science, Summa cum Laude