Terry Pittman
817 Ifield Rd, St Augustine, FL 32095, Phone [Send email to request phone number] 87-5996 Cell [Send email to request phone number] 07-8289
[Send email using form at bottom]
Objective
A challenging project management or telecom position with a progressive company
that will enable me to use the training I have obtained as well as develop new
skills to be among the best in my field.
Technical Experience
Codes: VB, HTML, SQL, PL SQL, Java Script, Paradox, Unix, and Crystal
Telcom: PBX’s (Siemens), (Aspect), (Avaya) ACD, VRU, CTI, Davox (Concerto), IVR
(Intervoice), (Nuance), (Periphonics), Phonemail, Cisco/ICM Cisco/IPCC
Recorders: Replay, Eyretel, Witness and Dictaphone
Plat forms: OS2, Win (3.1, 98, 2000, NT, XP) Solaris, Linux
Applications: MS Office, Crystal Reports, Procomm, PCAnywhere, Telnet, Outlook,
Lotus Notes, Quintus, and Blue Pumpkin, Visio, MS Project, Remedy, and many more
Networks: LAN, WAN, T1’s, Fiber Optics, ATM’s
Job Experience
4/2001 – 1/2008 Washington Mutual Jacksonville Fl
System Engineer / Asst. Call Center Manager
Oversaw all aspects of Cisco IPCC Enterprise, Dialers, VRU and Phone switch
engineering along with desktop application development and support for telecom
applications, also training and supervision of employees. Project management and
implementation of new products and upgrading existing applications. Other duties
include forecasting & production reports. WebPages design, Oracle, Visual Basic,
Access, and programming..
8/1997 - 3/2001 First Union / The Money Store Jacksonville/ Florida
IT Technical Analyst / Senior Field Telephony Tech
Training on Oracle Design Architect for CTI server databases. Maintained and
monitored CTI & IVR servers.
Dictaphone system support for 6 remote and one local server.
Siemen’s 9006.4 phone switch administrator. Responsible for all MAC and minor
service issues. Maintained local inventory of all Telecommunications equipment.
Phonemail system administrator.
Created and implemented a visual basic program that routed and tracked internet
commerce applications while restructuring and improving call center production.
Directed, installed, operated and maintained call center database.
Maintained and administrated Davox out dialer system.
Continued
Terry Pittman Page 2
11/1996 - 8/1997 Bank of America Jacksonville / Florida
Title & Compliance Team Leader
Liaison between production and support departments. Demonstrated effective
leadership and encouraged team concepts while successfully managing a five-person
team making sure that our company stayed within compliance.
Developed a new share file system, providing a link to all computer systems.
Identified problems diagnosed causes and determined corrective actions.
Maintained department personnel records and produced reports for senior
management.
Assisted Equicredit in planning and execution of Web page.
1/1993 - 11/1996 United States Navy Jacksonville / Mayport
Boatswain Mate Third Class
United States Navy Rescue Swimmer. SAR
First-line supervisor
Member Shipboard Security / Boarding Engagement Team / Fire Fighting Team.
Instructed and trained new recruits in various shipboard duties.
Maintained divisional training records and personnel files’.
6/1991 - 1/1993 Nassau County Fernandina Beach / Florida
Volunteer Dive Rescue Specialist
Executive Boardmember (Set up mandatory training and over saw training
that included body and evidence recovery.)
Dive Recovery Specialist (Recovered twenty seven bodies)
Scene Evaluator (Questioned witnesses and survivors and determined best means
possible for a safe and expedient rescue or recovery.)
Education
Present University of North Florida Florida-Jacksonville
Presently pursuing B.A Business Management
6/2001 Florida Community College Florida-Jacksonville
AA in Business Management
Technical Education
Avaya PDS3.0
Nuance VUI Design I and Design II
Cisco Attended: Cisco ICM, System Product Training, System Administration &
IPCC
MCI Circuit training Attended: MCI high level circuit training for data and
voice.
Oracle Oracle Advanced PL/SQL program units and Introduction to PL/SQL, SQL .
Siemens ROLM Communications HICOM 300 E CS Businessview Call Center Management
System, Ver.6.4, Moves, Adds, & Changes, Models 30/80, Ver.6.4, &
Phonemail Administration.
Concerto Concerto, call blending and administration. System Architecture
References upon request
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