Joseph P. Perez-Ribas
3202 Colwell Ave., Apt. 2406
Tampa, FL 33614
Cell phone: [Send email to request phone number] 56-9276
Home phone: [Send email to request phone number] 31-0252
jperez01_@yahoo.com
Special Qualifications
Bilingual (fluently speak, write, and read English and Spanish)
Dreamweaver MX, Version 8, CS2, CS3
Frontpage
Notepad
Total Commander (ftp)
Swish (flash)
Photoshop 8, CS2 CS3
Flash 8, CS2, CS3
MS Office 2000 & 2003
Office skills
Touched on and self-taught some Coldfusion, JavaScripting, HTML, and Visual
Basic. Personal website has JavaScripting in it. Have filmed and edited digital
films with Windows Movie Maker. Have embedded videos to websites and flash
videos.
Objective: Web design and development where my creative talents can be exercised
to assist with presentation of online, site redesigns and sales initiatives.
Work Experience:
Transworld Network - Tampa, FL July
2006 - Present
Techincal Support Representative I
Answer customer support calls for long distance service of Transworld Network
and dialup internet connections. Support email access for dialup for various
email clients including Outlook Express, MS Outlook, Mozilla Thunderbird plus,
many others. Support the four most popular Windows based systems and MacIntosh
systems.
Bright House Networks - St. Petersburg, FL October
2001-June 2006
Customer Service Specialist II
Answer customer support internet calls for Roadrunner, Earthlink, Internet
Junction, and AOL services. Help Spanish-speaking customers. Assist customers
with connectivity problems, billing and computer questions regarding Internet
service, up-sold products or services to customers. Did e-mail support through
NetAgent to educate on products and also up-sell when the opportunity was given.
Translate Spanish calls for co-workers with CSS level IV digital phone. Called
dispatch to manage work orders for cable techs and/or PC techs. Send updated
information regarding area issues through the ACSR dBase as a To Do to the
technical event coordinator(s). Work with TCP/IP, DHCP, and some router support,
plus offer other services to up-sell for the customers.
CompUSA Inc. - Tampa, FL November
2000-October 2001
Front End Security
Started selling software and accessories for computers. Helped customers to
check-out all items they wanted to buy. Was trained as Front End Security
Coordinator. Monitored all personnel coming in and/or going out of the store
with personal equipment or purchased products.
Temporary Agencies - Tampa, FL February 1998-October
2000
Varied
Worked on various assignments so to keep a steady flow of income. Most work was
computer involved and some administrative office.
Education
University of Phoenix - Clearwater, FL May
2005-November 2007 Bachelor of Science Information Technology
Graduate of 2007. Reached a higher level of programming languages like: Java,
JavaScripting, DHTML, SQL, Coldfusion, and Visual Studio .Net. Have learned
overview of computer software with an understanding in using commonly known
applications. Have a good review of many areas of computing, and will have a
strong management skills through critical thinking and computer processes.
ITT Technical Institute - Tampa, FL
May 1995-May 1997
Associates of Science Electronic Engineering Technology
Learned major aspects of electronics, including the principles of electronics,
components in a computer tower circuitry, plus how to program a computer to
perform mechanical functions by controls.
Volunteer Work
Have helped to update my church website by embedding a welcome video in
http://stpaulchurch.com Welcome to the parish link.
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