JEFF SULAK, PMP

19814 E. Altoona Rd
Altoona, Florida 32702
M: 954.536.0982

http://www.linkedin.com/in/jeffsulak

PROJECT MANAGER AND EXECUTIVE LEADER:
Over 11 years of results proven Project & Program Management experience
developing and deploying hardware and multi-platform software and database
solutions, including new business models and product introductions involving
multiple vendors and data providers for Telecommunication, IT, VoIP networks and
for profit Data Centers; as well as over 12 years of system to component level
calibration and repair of multifunctional computer automated test systems.

Goal oriented leader with proven experience building strong multi-disciplined
teams (involving internal and external SMEs and Stakeholders, across all the
disciplines Customer, Sales, Engineering, Production, Support, Vendors, etc.)
based on establishing mutual respect, trust and confidence throughout the team
and guiding their successful planning and implementation strategies.

Adept at analyzing and achieving solutions for complex business and technical
opportunities managing the talents and expertise of the relevant Subject Matter
Experts (SMEs) and resources. 

COMPETENCIES:

* Multi-Million $, Multi-Vendor Project Management 
* Customer Relationship Management
* Scope/Requirements Definition
* Contract Negotiation
* Risk Management
* Change Management
* Issue Resolution
* Telecommunications
* Executive Presentation
* Product Development
* Full Life Cycle Process
* Team Building / Leadership
* Scheduling / Resource Management
* Implementation/ Integration
* Project Closure/Satisfaction Management
* Policy / Process Development 
* Quality Management
* Customer / Group Presentation
* Software Development
* Program Management
* Customer Support 
* Sales &Marketing Support
* Up Selling
* Technical Support 
* Manufacturing Support
* ISO 9000
* Technical Documentation
* Mentoring   “ Training
* Vendor Management

ACCOMPLISHMENTS:

] Facilitated the salvage of a $7M hardware/software development project,
through coordination of Siemens ICN, Customer and Vendor partnering of Bit Boss
AMA software development. Personally assigned to take over Project Coordination
by the VP of DCO development to keep project on track.

] Stayed off pending litigation by a Med-Western Telco by coordinating a problem
resolution task team and rebuilding the company/customer relationship.

] Restored key automated test equipment slated for scrap and increased
throughput in one production line by 5%.

] Established Installation and Service processes and support for Next Generation
Network (NGN) Solutions, Integrated xDSL and Network Management platforms. This
process provided coordination of the various service groups with the development,
marketing, administration and manufacturing groups. Anticipated service revenues
in excess of $200K annually.

] Hired to put a $1.5 M voice automated Data Center solution contract back on
track. Success of initial project motivated customer to return before
capitalization of first could be fully realized and re-engage for an expansion
and another multi-million $ project of enhanced data with multiple data providers
required which LMI and vendor hosted in a profit sharing agreement.

] At $0 additional cost to LMI, seeing a need and by personal initiative
designed and established a Project document control process via MS Share Point
(which was available but not being used by the company).

] Established a web/portal complete project document control process and linked
database solution including access and security protocols for sensitive
documentation.

PROFESSIONAL EXPERIENCE:

Local Matters Inc. Ft. Lauderdale, Florida. 2004   “ 2009
Software developer specializing in customized enhanced data/database and voice
automated directory assistance solutions for telecommunications companies, call
centers, and content providers with a global presence including US, Europe, Asia,
Canada and Australia.
Project / Release Manager
* Project Manager for market introduction, from market conception through
development and rollout to commercial deployment of multi-vendor, multi-partner
integrated Voice Automated and Data Provider Solutions, including GUIs,
Databases, Call Control (e.g. Call Connect, Forward, SMS) and external APIs.
* Developed, implemented and administered all Projects monthly Budget Reporting
and Analysis and Time Reporting solution.
* Project Process Improvement from conception through completion and commercial
implementation and handoff to normal product support.
* Concurrent Project Management of multiple multi-vendor projects globally.

VIVOconcepts Inc. Ft. Lauderdale, Florida. 2003 - 2004
Management consulting firm specializing in design and implementation of
customer-centric marketing strategies and IT solutions.
Consultant   “ Project Manager
* Aided in negotiations to achieve harmonious relationship between the principle
company and an independent contractor as well as establishment of the
contractor's LAN. 
* Contributing writer focusing on project management and effect on bottom line.

Siemens ICN, Boca Raton, Florida. 1982   “ 2003
Global provider of communication solutions for carrier as well as enterprise
applications integrating Enterprise, Carrier, IP and IT networks.
Project Manager   “ Metrology Engineer
* Program Management of US Surpass deployments.
* Project Manage development and introduction of US Surpass solution, a VoIP
solution intended to augment and/or replace the traditional Central Office.
* Concurrently manage xDSL & Smart Commander a network management platform and
NetManager a next generation telecom management platform deployments; including
multi-phase and market introduction.
* Project Manage numerous Central Office and remote installations, upgrades and
cutovers.
* Repair, software debugging, and calibration of automated test systems used for
system, module and component qualification and testing (including analog,
digital, RF, microwave and optical).
* Database administration, purchasing, procedure development, training and test
system fabrication.
* Train personnel on computer hardware and software systems. Savings estimated a
$100k as opposed to retaining vendor and/or third party training.

EDUCATION
Bachelor of Science - Nova Southeastern University, Fort Lauderdale, FL (GPA
3.96)
Master  's Project Management - George Washington University, Washington, DC
Certification
PMI/PMP - Project Management Institute
SAP Project Systems Master - Learning Instructional Technologies
USMC - Avionics (Shop Head) Honorable Discharge 1987