Rhea Chiong 
12283 Windstream Lane 
Jacksonville, FL 32258
Cell Phone: (630)461-6555 
Email: [Send email using form at bottom] 

OBJECTIVE
A position in a fast paced company, which will both test my abilities and push
me to strive for the betterment of myself and the interests of my company. 

COMPUTER SKILLS 
· Win 3.1, ’95,’98, NT, 2000, XP, 2002 Pro, 2002, 2003 Server, MS Office, PK
Zip, GMC-Print Layout, Clarion, Unix, Linux, CAD 
· Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Quark Xpress, 3D Studio
Max, Fractal Painter, Macromedia Director, Flash, Final Cut Pro Express, Visual
Communicator 3
· ProComm Plus for Dos/Win, Telex, MS Explorer, Netscape, MS Mail, PC Anywhere,
Amadeus, Fox Pro 6.1/Dos, I3, 
· Remedy, Lotus Notes, Fire Fox, Open Office, Win Ping Pro, Altris, Sql Manager,
Oracle, Lynx, TCP/IP, Cisco Systems VPN Client, Webdir, Ceridian Source Time,
Avail, Mason, MS ActiveSync, Rumba, Netop, Sagitta, Unity, PRN, Sametime,
Director Aspect, Winset, 
· Ultra, Ulead DVD Movie Factory, Pinnace Studio 9 plus, Active Directory, Power
Term (mainframe), Citrix Metaframe, Knowledge Base, Score Card

WORK EXPERIENCE 
~Application Support Specialist II 
Fidelity National Information Services September ’07 – Current
· Responsible for answering support hotline, calling customers, troubleshooting
issues.
· Dispatch tickets to appropriate support group, and to on site support techs.
· Contributed documentation to Knowledge Base.

~PR Correspondent/Technician Take Ctrl Computers October ’06 – September ‘07
· Responsible for maintaining and troubleshooting company website.
· Organized and produced advertising for print, radio, and video. 
· Performed upgrades and troubleshooting specialized on home and small business
customers.

~IT Support Specialist Wachovia October ’06 – August ‘07
· Responsible for answering Internal Support hotline, calling customers,
troubleshooting issues.
· Dispatch tickets to appropriate support group, and to on site support techs.
· Assigned to autonomous special support team away from main office in
Charlotte, NC 

~ IT Support Specialist AVSC March '06 – September ’06	
· Responsible for answering IT Support hotline, calling locations,
troubleshooting issues. 
· Organized tickets to appropriate department, creating new tickets for other
departments 
· Responsible for supporting others in the department. 

~ Help Center Coordinator Walgreens Dec '05 - March '06 
· Responsible for receiving tickets, calling stores, troubleshooting issues. 
· Responsible for escalating tickets to appropriate department, creating new
tickets for other departments. 
· Responsible for supporting others in the department with questions,
procedures, and creating/updating documents for troubleshooting. 


~ 911 Dispatcher WESCOM Oct ’03 – June '04 
· Responsible for receiving 911 calls acting as first response, taking control
of a situation, and dispatching to proper jurisdiction. 
· Certified in Advanced Fire Dispatch, EMD – giving pre-arrival instructions and
CPR. 
· Responsible for using a radio and communicating directly with Police, Fire and
Ambulance. 

~ Computer Auditor/Trainer United Recycling Jan ’03 – August ‘03 
· Responsible for identifying electronics equipment, testing computers for
functionality, and using in-house software package. 
· Responsible for troubleshooting/repair of PCs, printers, monitors, etc. 
· Organized entry of all equipment information into database program.
~ Graphic Designer/Admin. Asst. North West Mailing Services Inc March ‘01 – July
‘01 
· Responsible for creating GMC layout, and ensuring proper out put for final
print. 
· Responsible for keeping track of work done on each job for billing. 
· Organized and managed job orders for manager and department head. 
· Responsible for corporate clients’ needs. 

~ 3D Graphic Designer/Executive Admin. Asst. Sound & Vision April ’00 – April
‘01 
· Responsible for converting hand sketches to 3D renderings. 
· Responsible for completing sketches for dead lines, and to ensure client
approval. 
· Responsible for putting away stock, and assisting customers to find what they
need. 
· Responsible for answering phones, questions about products, upcoming sales,
discounts, and directed calls to the proper department. 

~ 3D Graphic Designer/Admin. Asst. Downing Displays-Nichols Group October’99 –
April ‘00 
· Responsible for converting hand sketches to 3D renderings. 
· Responsible for completing sketches for deadlines, and to ensure client
approval 
· Responsible for billing, invoicing, and scheduling of orders 

EDUCATION 
· College of Dosage - September '04-January '05 
· Certified Nursing Assistant 
· New Horizons Computer Learning Centers - October ’02 – Current 
· A+ Hardware Certification, in the process of completing A+ Software
Certification 
· Classes taken: A+, Net+, MCSA, Sec+, CCNA 
· The Illinois Institute of Art - October ’97 – June ’99 
· Major in Computer Animation 

ACHIEVEMENTS 
· Featured writer in The Impressionist, the school paper. 
· Created advertisement flyer for art industry. 
· Model for photography studio and also a model for International Talent
Management Inc.