Objective
A customer service position in a company desiring a dedicated and mature
professional.

"Providing excellent customer service skills through the use of outstanding
communication skills, great
articulation and a charismatic personality"
Core Strengths
Professional demeanor	General Office
Great foresight/Analytical	Administration
Trouble shooting/ Problem solving	Familiar with:
Ability to focus on "the bigger picture"	Excel
Excellent interpersonal skills	Word 2002
Exceptional phone voice	Internet
Admirable work ethic	Outlook Express
Client relations	Shipping/Packaging
Self-starter	Office Organization
Experience
Global Travel International, Maitland, Fl.
Member Service Specialist                                                       
     September 2005 -  Present
Handle heavy call volume, while providing direction, and resolving issues for
the client.
Implement new procedures to the membership
Maintains a high degree of professionalism while at the same time being
courteous and outgoing with 
co-workers
Self-starter and able to handle tasks without supervision.
     Works closely with accounting to ensure commissions owed to members is
located and is accurate.

Florida Premium Vacations, Winter Park, Florida 
Vacation Consultant,
	November 2002  -  June 2005

Participated in the streamlining of a new office location by providing hands-on
labor, implementing ideas, and organizing daily office activities
•	Consulted customers and provided detailed information to ensure an enjoyable
and memorable vacation.
•	Handled inbound sales calls with a strong closing ratio.
§	Executed credit card transactions and administered refunds with great
accuracy.
•	Provided excellent customer service, via telephone, with a friendly voice and
professionalism.
•	Problem solved by analyzing the situation, concluding the cause and
instituting a resolution.
•	Demonstrated excellent interpersonal skills and the ability to assist with
management responsibilities.
•	Excelled at keeping calm and remaining productive with troubled customers
through the use of empathetic
listening skills and sympathetic responses.