Mr. Sunny Singh Sethi
877 NW 97th Ave
Plantation, FL 33324
Cell Phone - [Send email to request phone number] 32-4329
U.S. Citizen
Objective: To obtain a challenging Quality Assurance/Software Testing Management
position with the opportunity to utilize my experience and education.
Summary: Ten years working in the Quality Assurance/Software Testing field. Have
served in the capacityof Management and Test Lead several times. Involved through
out the entire software development life cycle, spanning from the requirements
reviews, risk analysis, writing master test plans, user-acceptance plans,
executing test cases, reviewing documentation, and putting together best
practices guidelines for technical support departments.
Education: Bachelor of Science (B.Sc)
University of Maryland
Major: Management Information Technology
Technical Skills: Operating systems * Win95/98, Nt4.0, Win2k, Win XP, Win
Vista, Mac OS x.
Software and Tools * Ms Office, Ms Project, MS SQL Server 2000, MS Query
Analyzer, MS Enterprise Manager, DB2, MS Visual Source Safe, Epiphany, Business
Objects, XML, HTML, JavaScript, Visual Basic, C++, Delphi, MS Visual Studio.NET
ACT load test application, QA Partner, WinRunner, WinBatch
and Rational Robot suite.
Testing Experience - Component, Unit, Regression, Integration, Stress,
Performance, Scalability, Web Portal, White Box, Black Box, User-Acceptance,
Database front end and Database back end testing.
Industry Standards * ISO & CMM
Professional
Experience:
12/2007-Present: Cross Cultural Infotech, Germantown MD
Director of Quality/Business Intelligence & CRM
Managed the Quality Assurance, Business Process Management and Customer
Relationship departments and ensured they were in-sync with each other. Thus
bringing the process, people and information together.
Introduced and Implemented the CRM - Customer Relationship Management
methodology, increasing Client Service, increasing Customer Satisfaction which
lead to gaining new customers and increase in business revenue.
Brought the company closer to the customer by closing the Client-Customer
relationship gap.
Defined and implemented roles, responsibilities, and deliverable expectations
for all team members.
Created effective and efficient QA processes to ensure the IT application
delivery method was thoroughly tested which lead to decrease in application
production down time.
Played a major role in acquiring Business Rules and ensured these rules were
packaged into a dynamic IT solution for faster and accurate analytical results.
Created a multi-tier Reporting/Process monitoring system that enabled users to
track the performance of their current processes and the performance of personnel
who are executing these processes.
Identified Key Performance Indicators and assisted in building a Performance
Management system that allows monitoring and responding to changes in real time.
05/2005-12/2007: Panacea Consulting, Arlington VA
Client: Department of Labor, ESA.
Quality Assurance Manager
Overlooked the entire QA effort for Dept. of Labor ESA department.
Managed a staff of 10 full time and 4 User Acceptance Pilot production testers.
Distributed work, created work schedule and ensured that deadlines were met.
Created QA procedures that adhered to Software Development Life Cycle - SDLC.
Set measurable goals for the staff and provided guidance in achieving goals.
Created QA Metrics and reports that gave a visual of the health of all the
applications.
Managed the entire bug life cycle from bug reporting to duplication efforts,
assigning the bug to the development team, development fix, QA testing,
production deployment and in-production support.
Responsible for change control of application release versions from Test to
Production environments.
Participated in gathering business rules and project requirement.
Ensured all QA documentation met industry standards. Passed internal
documentation audits with high-level client satisfaction.
07/2003-05/2005: Merkle Direct Marketing, Lanham, MD
Sr. Quality Assurance Specialist
Participated as a Sr. Quality Assurance Specialist on many mid-sized and large,
complex, multi-team member software development projects, which utilized a full
Software Development Life-cycle methodology.
Co-ordinated production moves with the operations team and facilitated the
smooth flow of service requests from Development into the Quality Assurance
Department and then into production.
Determined priority of new bug incidents, assign bugs to developers and
recommend to management when a Hotfix should be done.
Worked on projects independently as well as within a team maximizing my strong
time-management, task prioritization and delegation skills.
Complied with any and all ISO 9001 procedures and standards when producing QA
documentation.
Developed, reviewed and updated QA schedule, test plans, test scenarios and test
cases.
Communicated task status and report status of small and large projects to
Clients, Project Manager and other staff members as appropriate.
03/2000-06/2003 LEGAL & GENERAL AMERICA, Rockville, MD
Quality Assurance Manager
Team Lead of a team of 4 full time testers.
Coordinate production moves with the operations team and facilitate the smooth
flow of service requests from development into the quality assurance department,
then into production.
Participate in component design meetings and establish timely product cross
training to increase QA awareness of component level interaction.
Contributed to the new product development and design process by contributing
expertise in the areas of testability.
Determine priority of new bug incidents, assign bugs to developers, test
modifications then recommend to management when a Hotfix should be done.
Provide the ability to fast track small issues through the QA process
without getting bottlenecked.
Communicate task status and report status of small and large projects to Testing
Manager and other staff members as appropriate.
Review documentation, prepare test plans, assist QA Analyst's in other projects
with their test plans preparations, and created status/tracking reports.
Maintain a high level of expertise in software testing and quality assurance
through active research and study.
Improve and standardize the QA process by exposing the team to uniform test
plans and trace-ability documents.
Wrote the master test plan for each release involved in.
04/1998 * 03/2000: Banner Life Insurance (Part of Legal & General America).
Rockville, MD
New-Business Supervisor
Served as a supervisor of 20 full time employees in the New Business Department
Duties included data analysis and data processing.
Wrote documentation reviews including user guides, reference manuals, and
tutorials
Provide guidance, training and direction to all levels of staff.
Involved in testing the Image Policy Submit software application used in your
department better know as IMPS.
Monitored and tracked bug reporting and resolution.
06/1996 * 04/1998: LZR Electronic Solutions, Gaithersburg, MD
Sr. Imaging Analyst & Assistant Supervisor
Served as a direct contact between the Client and the Management of LZR.
Responsible for timely data distribution, data processing, data analysis and
image analysis.
Wrote documentation on procedures, provided training and supported the staff in
everyday data processing cycle.
Came up with timely technical solutions to maintain a fast paced yet effective
work environment.
References: Available upon Request
|
