01/2009- Arpia Tecnologia da Informa    o  *  IBM Premium Bussiness Partner
Present IBM Senior Lotus Notes Consultant

 ‚  Perform Administration of Lotus Notes on a Windows platform. 
 ‚  Perform Administration of Lotus Notes on a AIX platform. 
 ‚  Provide high-level troubleshooting server/client issues.
 ‚  Provide error report analysis & resolution.
 ‚  Server setup, support, maintenance, troubleshooting and migration.
 ‚  Configuring computer hardware and software, as well as troubleshoot related
problems.
 ‚  Administer Lotus Notes accounts and IDs 
 ‚  Support helpdesk technicians when assistance is needed.
 ‚  Research complex issues.
 ‚  Apply diagnostic utilities to aid in troubleshooting.
 ‚  Instalations of others Lotus Products (WebSphere Portal, Lotus Traveler,
Same-time, Quicker, E-Learning, BlackBerry Server and Instant Message, Tivoli
Storage Manager).
 ‚  Access software updates, drivers, knowledge bases, and frequently asked
ques-tions resources on the Internet to aid in problem resolution.
 ‚  Test fixes to ensure problem has been adequately resolved.
 ‚  Perform post-resolution follow-ups to help requests. 
 ‚  Maintain Groups and Access Control lists.
 ‚  Project of 140.000 users.

Client:
Banco do Brasil (www.bb.com.br)
CNI (www.cni.org.br)
Embaixada da Espanha (www.aecid.org.br)
Ministerio da Defesa (www.defesa.gov.br)

07/2008- Avansys Tecnologia
12/2008 IBM Senior Lotus Notes Consultant

 ‚  Perform Administration of Lotus Notes on a Windows platform. 
 ‚  Provide high-level troubleshooting server/client issues.
 ‚  Provide error report analysis & resolution.
 ‚  Server setup, support, maintenance and troubleshooting.
 ‚  Configuring computer hardware and software, as well as troubleshoot related
problems.
 ‚  Administer Lotus Notes accounts and IDs 
 ‚  Support helpdesk technicians when assistance is needed.
 ‚  Build rapport with customers.
 ‚  Research complex issues.
 ‚  Apply diagnostic utilities to aid in troubleshooting.
 ‚  Access software updates, drivers, knowledge bases, and frequently asked
ques-tions resources on the Internet to aid in problem resolution.
 ‚  Test fixes to ensure problem has been adequately resolved.
 ‚  Perform post-resolution follow-ups to help requests. 
 ‚  Maintain Groups and Access Control lists.

Client:
RFB - Receita Federal do Brasil (www.receita.fazenda.gov.br)

06/2007 - Itautec/Cast Informatica
06/2008 IBM Senior Lotus Notes Consultant

 *  2nd/3rd Lotus Notes support. Investigate, diagnose, and analyze technically
difficult at Lotus Notes network. 
 *  Work with Engineering to resolve customer issues and close the loop on the
re-sulting incidents/bugs. 
 ‚  Migration of 400 Domino Servers to a Blade System.
 ‚  Perform Administration of Lotus Notes on a Windows platform. 
 ‚  Provide high-level troubleshooting server/client issues.
 ‚  Provide error report analysis & resolution.
 ‚  Server setup, support, maintenance and troubleshooting.
 ‚  Configuring computer hardware and software, as well as troubleshoot related
problems.
 ‚  Administer Lotus Notes accounts and IDs 
 ‚  Support helpdesk technicians when assistance is needed.
 ‚  Build rapport with customers.
 ‚  Research complex issues.
 ‚  Apply diagnostic utilities to aid in troubleshooting.
 ‚  Access software updates, drivers, knowledge bases, and frequently asked
ques-tions resources on the Internet to aid in problem resolution.
 ‚  Test fixes to ensure problem has been adequately resolved.
 ‚  Perform post-resolution follow-ups to help requests. 
 ‚  Maintain Groups and Access Control lists.

Client:
RFB - Receita Federal do Brasil (www.receita.fazenda.gov.br)

08/2004 - Politec Inc
06/2007 IBM Lotus Notes Consultant

 ‚  Lotus Notes Specialist (CLP Principal Admin R4, R5 and R6); 
 ‚  Investigate, diagnose, and analyze technically difficult and/or politically
sensitive problems escalated from 2nd level Technical Support. These include OS
panics, system hangs, data and file system corruption, and network problems on
Micro-soft Windows. 
 ‚  Tools creation, testing, maintenance & evaluation 
 ‚  Work with Engineering to resolve customer issues and close the loop on the
re-sulting incidents/bugs. 
 ‚  Consultant at software SQL Server 2000; 
 ‚  Consultant at software Metaframe; 
 ‚  Activities with Linux Red Hat.
 ‚  Maintain Groups and Access Control lists.

Client: 
Presid  ncia da Rep  blica - Presidency Palace of Brazil
(www.presidencia.gov.br)

01/2003 - Holodeck Video & Informatica
07/2004 IT Consultant and video designer

 ‚  Edition of home videos; 
 ‚  Conversion of VHS films to DVD.
 ‚  Perform Administration of Lotus Notes on a Windows platform. 
 ‚  Provide high-level troubleshooting server/client issues.
 ‚  Provide error report analysis & resolution.
 ‚  Server setup, support, maintenance and troubleshooting.
 ‚  Configuring computer hardware and software, as well as troubleshoot related
problems.
 ‚  Administer Lotus Notes accounts and IDs 
 ‚  Support helpdesk technicians when assistance is needed.
 ‚  Build rapport with customers.
 ‚  Research complex issues.
 ‚  Apply diagnostic utilities to aid in troubleshooting.
 ‚  Access software updates, drivers, knowledge bases, and frequently asked
ques-tions resources on the Internet to aid in problem resolution.
 ‚  Test fixes to ensure problem has been adequately resolved.
 ‚  Perform post-resolution follow-ups to help requests. 
 ‚  Maintain Groups and Access Control lists.

Client: 
Eletronorte (www.eletronorte.gov.br)

Sebrae (www.sebrae.com.br)

09/1995 - Voga Consultoria e informatica
12/2002 IBM Lotus Notes Consultant

 ‚  Maintain several database (applications and mail files) in Lotus Notes
Servers R4 and R5; 
 ‚  Network Server administration. (Problems corrections, solution provider and
up-dates); 
 ‚  Provided individual on site/online instructions to users in Lotus Notes
Client ac-tivities.
 ‚  Perform Administration of Lotus Notes on a Windows platform. 
 ‚  Provide high-level troubleshooting server/client issues.
 ‚  Provide error report analysis & resolution.
 ‚  Server setup, support, maintenance and troubleshooting.
 ‚  Configuring computer hardware and software, as well as troubleshoot related
problems.
 ‚  Administer Lotus Notes accounts and IDs 
 ‚  Support helpdesk technicians when assistance is needed.
 ‚  Build rapport with customers.
 ‚  Research complex issues.
 ‚  Apply diagnostic utilities to aid in troubleshooting.
 ‚  Access software updates, drivers, knowledge bases, and frequently asked
ques-tions resources on the Internet to aid in problem resolution.
 ‚  Test fixes to ensure problem has been adequately resolved.
 ‚  Perform post-resolution follow-ups to help requests. 

Clients: 
SEST/SENAT  *  Servi  o Social do Transporte (www.sestsenat.org.br)

SERPRO  *  Servi  o Federal de Processamento de Dados (www.serpro.gov.br)

RFB - Receita Federal do Brasil (www.receita.fazenda.gov.br)

Education
Unisul Virtual: Universidade do Sul de Santa Catarina, Bras  lia DF Brazil 
Will be Graduated in IT Management at 2009.

Certificates

CLPP  *  Notes System Administrator R4 Principal
CLPP  *  Notes System Administrator R5 Principal, Bras  lia
IBM Certified System Administrator - Lotus Notes and Domino 6/6.5
IBM - Certified System Administrator - Lotus Notes and Domino 7
IBM - Certified Advanced System Administrator - Lotus Notes and Domino 8
IBM - WebSphere Application Server, Network Deployment v6.1

Additional Courses

Curso Basico de Desenvolvimento de Sistemas Aplicativos 
Institution: NOVACAP / FIA  *  Fundacao Instituto de Administra    o

Workshop  *  Reengenharia de Processos 
Institution: BRB  *  Banco Regional de Bras  lia

PC01  *  Assistencia Tecnica em Microinform  tica 
Institution: IBM

SQL Server 2000
Institution: E-conecta Informatica

Languages
 Portuguese  *  mother tongue
English  *  fluent
 Spanish  *  basic level