OBJECTIVE:
To utilize my software development and computer programming skills in a team
oriented environment that supports professional development and technical
creativity.
EDUCATION
08/93-05/95 Florida State University, Tallahassee FL: Master of Science in
Electrical and Computer Engineering.
09/88-04/93 The Johns Hopkins University, Baltimore MD: Bachelor of Science in
Electrical and Computer Engineering.
PROFESSIONAL EXPERIENCE
05/06-Present Prosodie Interactive Inc., Plantation, Florida.
Senior Software Developer
• Designed, developed and implemented Interactive Voice Response touch tone
applications using Linux based C programs.
• Developed, tested and implemented speech recognition applications using Voice
XML.
• Designed and developed Interactive Voice Response touch tone and speech
recognition applications using Linux based PHP programs.
• Q/A data written to Oracle, MySQL, and SQL Server.
06/04-05/06 Results Technologies Inc., Dania, Florida.
Senior Software Developer
• Designed and developed predictive dialing and acquisition systems using Linux
based application C programs.
• Developed and maintained Interactive Voice Response applications for inbound
and outbound dialing systems. Application platform consisted of Intel-based
Voice Response Units running Linux that were configured with High Density DM3
Dialogic voice, Station Interface, and network boards.
• Responsible for building Interactive Voice Response Units. Steps included
installing/configuring Red Hat Linux Operating System as well as
installing/configuring Dialogic ISA, PCI, and compact PCI boards using Dialogic
System Release Software.
• Participated in the design and implementation of centralized dialing systems
using Voice over IP technology.
• Developed customized Interactive Voice Response applications for telemarketing
call centers.
08/98-05/04 American Telnet Inc., Plantation, Florida.
Software Engineer
• Designed, developed and implemented UNIX based application C programs for
telephony users. Application platform consisted of Intel-based Voice Response
Units running SCO UNIX that were configured with Dialogic voice and network
boards, Novel servers, Sun host systems running Solaris (Sun OS), Windows NT
servers, and an LNX 2000 programmable telephone switch.
• Designed, developed and implemented multi-threaded applications using VB.NET,
ADO.NET, and SQL. Applications included programming at the lower Dialogic board
level to higher lever programming responsible for business decisions and billing.
• Designed and developed numerous customized call center based Interactive Voice
Response applications that ran on Voice Response Units.
• Participated in the design and implementation of an Automatic Call
Distribution platform for Voice Response Units to route calls to telephone agents
in an orderly fashion.
01/97-08/98 Applied Automation Techniques Inc., Miami, Florida.
Application Engineer/Computer Programmer
• Responsible for software development that directly impacts the mechanics of
multi-component shop floor systems.
• Configure and program serial printers, WYSE 60 terminals, Computer Identics
426 terminals, Computer Identics 240 Decoder, hand held and fixed barcode
scanners using TALL code.
• Write UNIX based application C programs for various shop floor systems.
• Directly responsible for the configuration, implementation and maintenance of
Ethernet Servers, Computone Communication Servers and Annex Communication
Servers
Software Tools/Skills
C/C++, PHP, Voice XML, UNIX/Linux shell scripting, Visual Basic 6.0, VB.NET,
Pascal, FORTRAN
Databases
SQL Server, MySQL, Oracle, Informix
Operating Systems/Environments
Red Hat Linux, UNIX System V, SCO UNIX, Solaris/Sun OS, Windows
95/98/ME/2000/XP, DOS, VMS
Development Tools
CVS, SCCS, Visual SourceSafe, Microsoft Visual Studio, Zend Studio, EMS MySQL
Manager, TOAD for Oracle, VI, Makefiles, Visio
REFERENCES AVAILABLE UPON REQUEST
|
