ERIK S. GAMPERT
8510 N. Armenia Ave. Apt. 1910
Tampa, FL 33604
[Send email to request phone number] 00-3952 -Home
E-mail: [Send email using form at bottom]
WORK EXPERIENCE:
3/08-Present, Self-employed, Tampa, FL
PC Technician
Provided basic hardware and software repair
Anti-virus removal
OS reinstalls
Basic Networking
1/08- 3/08, Select Staffing Inc., Brandon, FL
Temporary Employee Mosaic Catalog Team
Data Entry for various manufacturers
Cataloging supplies from manufacturers
Research of parts and manufacturers of various equipments.
10/07- 12//07, Custom Staffing Inc., Tampa, FL
Temporary Employee Tampa General Hospital
Data entry for the Supply, processing and distribution department.
Surgery stock returns
Assorted office administrative tasks.
4/07-5/07, K-Force. Tampa, FL
Temporary Assignment Stream, Inc
Call Center Technician
Provide continuous technical support via telephone and other electronic mediums
for a limited product category.
Employ a high level of interpersonal and communication skills to move beyond
customer’s frustrations and solve customer’s problems.
Identify the level of technical knowledge of the customer and adjust technical
communications to solve customer’s problem.
Deliver technical assistance relying on instruction and pre-established
guidelines.
Log all incoming calls and accurately complete case notes in the call tracking
database.
Search and retrieve data from various databases
11/99- 5/06, Muze, Inc., New York, NY
Data Entry Supervisor-Sound & Media (Promoted)
Provided supervision and leadership to 12 employees in the Sound Encoding
department.
Created data storage devices and ensured optimum performance of daily
operations.
Researched, implemented and trained staff on new technologies.
Organized, troubleshot and coordinated project management for all Media clients.
Quality Assurance of all Sound files
Provided exceptional customer service to clients.
Organized and catalogued items in the media library.
1/92- 7/ 95, United States Navy, USS ENTERPRISE CVN 65
Assistant Leading Petty Officer. Special Services Division
Supervised the customer service, sales, advertising, organization, and
coordination of trips, tournaments, and social events for over 5,000 crew members
and their families.
Crew Supervisor. Communications Department, Radio Division
Achieved rank of Third Class Petty Officer, as a Radioman.
Transmission, reception, and processing of all message traffic. Troubleshooting
of certain equipment.
Given a Security Clearance– Secret.
EDUCATION & TRAINING:
2006, New Horizons Computer Learning Center, Tampa, FL
State University of New York, College at Cortland, Cortland, NY
Bachelor of Arts, Sociology with a Concentration in Criminology
Radioman “A” School, Naval Training Center, San Diego, CA
Certification in message transmission, reception, and processing.
CERTIFICATIONS: Comptia A+ Certified, Hardware and Operating Systems
Technologies, 2007
AWARDS: Letter of Commendation; Project Helping Hands.
Good Conduct Medal
National Defense Ribbon
SKILLS:
Proficient in all applications of Windows 3.1, 9x/Me/NT/ XP, Vista as well as
Microsoft DOS, Networking, Microsoft Office (all versions), Microsoft Access
97-2003, Microsoft Excel 97-2003, Microsoft Works, MS Word, MS FrontPage 98-2000,
SoundForge, MS Publisher, MS WordPerfect 5.1., MS Outlook, dBase IV, Corel
WordPerfect, Adobe Photoshop, Adobe Illustrator, Adobe Reader, Adobe Indesign,
Openoffice, Various anti-virus programs (Norton,AVG,AVAST, PC-Illin), Wireless
print networks, Wireless Routers, Hardware, Printers, File Transfer Protocol,
SQL, and Internet(Internet Explorer, Mozilla Firefox, Safari).
Some knowledge of TCP/IP, Servers (DNS, DHCP,WINS), Ethernet, Microsoft
Works2007, Norton Ghost, MYSQL, Cygwin, PHP, Linux, Flash, Dreamweaver,. Typing:
45wpm. 10-key data entry. Alphanumeric data entry, Catalog+ 5.2, Maximo 5.2
References Available Upon Request
|
