Gail Decker
2678 McMullen Booth Road #825 · Clearwater, Florida 33761
Cell:  [Send email to request phone number] 58-6694 · E-mail: [Send email using form at bottom]

Professional Experience
United Health Group                                                             
                                                              2007-2008 Customer
Service Representative                                                           
                  
·Consult with physicians and members while ensuring a high level of customer
service and maximizing a high level of productivity. Consistently meet
established productivity, schedule adherence, and quality standards.
·Resolving customer service inquiries including: Billing and payments issues,
Physician assignments, Authorization of treatments and Explanation of Benefits. 

Resource Acquisition Management Services                                        
                                                                               
2006-2007  
Payroll Coordinator                                                             
                                      
·Records management including data storage of employee files and portfolios.
Process employee files.  Assist with verification of new hires.
·Processing timecards for travel pay, vacation time for four branches of
employees into the Citrix computer system.

Quality Resources                                                               
                                                                  
Verifications/Call monitoring                              2004-2006 
·Quality Consultant that supported the audit process and relationship with the
managers, while focusing on the following key responsibilities: Ensuring sales
were accurate.

Apprentice Personnel	                                   2002-2004	
Hospitality
·Serve menu items to guests in a prompt and courteous manner and according to
the banquet event order; time the service of courses to correspond with the
dining pace of the guests. Perform pre-and pos-shift side work; set-up,
condiments etc.

Academy Bank                                                                    
                                                        2000-2001  
Banker / Teller 
·Primary provider of quality transactional service to Academy Bank clients.
Understanding Financial Center products and services to proactively educate
clients on options. Refer sales opportunities to appropriate specialists. Ensure
the safety and security of our client’s and Academy Bank assets by complying with
policies.

Sprint PCS                                                                      
                                                       1998-2000
Sales / Customer Service
·Customer service and sales representative sold Sprint PCS cell phones and other
products. Cash handling, phone activations, daily paperwork. Met store set and
self goals, maintained a great business relationship with sold customer follow-up
with unsold Prospects.
 

Education
Pikes Peak Community College Colorado Springs, CO – Criminal Justice 

Computer Skills / Memberships
Windows and Citrix operating systems; MS Office including Word, Excel, and
PowerPoint