Gregory Ethridge
4848 NW 20th PL
Coconut Creek, Florida 33063
[Send email to request phone number] 56.9427
[Send email using form at bottom]
OBJECTIVE
To obtain an executive management position that utilizes my diplomatic and
effective management style in combination with my superior technology skills.
With over 15 years of technology management experience, I also look to improve
technology strategies and policy to ensure reliability for the organization
computer systems. This will ultimately provide stakeholders with an increased
return on their investment with the assurance of minimal downtime by maintaining
the integrity of the networks without compromise of security and privacy.
SUMMARY OF QUALIFCATIONS
IT Resource for Software and HardwareStrong Interpersonal SkillsBudget
Management and OversightExecutive Presentation SkillsStrong Project Management
SkillsKnowledge of Multiple Programming LanguagesDisaster Planning
ManagementEnterprise Resource Planning (ERP) SkillsSoftware / Hardware SkillsCall
Center Management ExperienceHelp Desk Management and SupportStrong Security
Procedures and Documentation
Education
6/2005 University of Phoenix, Fort Lauderdale, FL
Master's Degree, Computer Information Systems
5/1996 Edward Waters College, Jacksonville, FL
Bachelor's Degree, Business Administration
Major: Organizational Management
Minor: Computer Engineering Technology
Experience
03/2007-04/2008 American Maritime Officers Plans (Contract Completed)
Information Technology Manager
This one year project allowed me to completely manage all aspects of an
aggressive 1.5 million dollar Information Technology infrastructure upgrade. The
project included the administration and management of server virtualization,
campus-wide wireless upgrade, fiber installation and implementation of data
migration and storage in multiple locations. These interrelated projects also had
the requirement of managing various schedules and company-wide staff training on
the technology upgrades. The project also consisted of a server room upgrade of
wiring, power and A/C systems which were also completed within the scheduled
timeframe and on budget.
3/2004-3/2007 Book of Hope International, Inc.
Information Technology Manager
I managed the entire technology division. My responsibilities include Project
planning, budgetary development and oversight, server and workstation upgrades,
enterprise software upgrades and employee training. The organization carried a
budget of more than 22 million dollars annually.
The technology division had remote users world wide that were supported by the
technology help desk that was planned and implemented in 2006. The enterprise had
a mixed environment of Microsoft, Apple, Dell, Linux and Unix workstations that
were supported in-house.
9/2003-2/2004 Nemours Childrens Hospital
Enterprise Manager Information Services - Contract
I was the Enterprise Application Development manager for the Information
Services Department. I managed 16 IT employees in three remote locations:
Delaware, California, and Florida. I was responsible for time management, budget
preparation, system problem resolution, employee administration and project
management. My responsibility was to oversee the backend programming and
development for several interface proprietary programs, maintaining database
connectivity and managing the web development for the online resource
applications. I manage the implementation of Lawson / McKesson applications for
the hospital.
6/2000-2/2003 North America Institutional Brokers
Director of Information Technology
As the Director, my position allowed me to manage and oversee the entire IT
operations of the company. I reported directly to the CEO of the company. My
responsibilities included:
Oversight of all trading systems (Bloomberg, Pink Sheets, NASDAQ, OTC and
Currency Systems)
Oversight of Internet / Intranet Web Development (SQL, MySQL, Perl, PHP, and
Java)
Oversight of product development / Testing (C, C++, Perl, MySQL, SQL, PHP,
Python, & Java)
Maintaining Firewall Servers, Testing and Procedures
Maintaining Network Security Procedures and Documentation
Annual Information Technology budget forecasting
Project Management
Staffing and Employee Development
Mentoring of IT staff
Maintaining and Negotiations of Service Contracts and Relationships (SLAs)
Created and Developed a Disaster Plan and Recovery guide as it relates to IT
Oversight of all upgrades and testing to Unix, Solaris, NT, AIX and Linux
12/1999-6/2000 Contract Computer Consultant
Director of Internet Operations
As the Director of Internet Operations for an International Telecom company. I
oversaw the creation and development of E-commerce web based products relating to
telephony products, Voice over IP, Calling Cards, Online Conferencing, Free
Internet, Free email, and Overseas Call back service for more than 130 countries
and 9 languages. I developed and managed the online customer service products as
it related to new products, online services, and Customer Service response time
issues. My duties also allowed me to negotiate terms with clients in different
countries (UK, South America, France, and South Africa). I was also responsible
for tracking credit card fraud and charge backs.
While under contract, I completed the following projects:
New web page development for Norwegian, Swedish, Dutch, French, and German
users
Co-Branded sites with Phoenix Net, Yahoo Chinese, and Yupi.com
Web Page Language Translations (9)
Online Conference Server Developed In-house
Hiring of technical staff (Programmers and DBA's)
Prevention of online Fraud / Web Statistics Tracking
11/1998-11/1999 City of Lauderdale Lakes
Information Services Manager
I oversaw and planned the entire upgrade and replacement of outdated software
and hardware for the City. With an annual budget of 23 million dollars, the
Information Services division maintained and managed the payroll, HR, and
departmental resources. As the IS manager, I had to organize and oversee multiple
projects running concurrently.
The following projects were completed under my guidance:
Negotiated Contract and Timeline for new ERP Municipal Computer System for
city
Negotiated Contract for new workstations for entire city
Host Connectivity Wiring for six separate departments throughout the city
Designed connectivity infrastructure of network and security
Planned and migrated city-wide platform conversion
Negotiated Contract for communications system
Evaluation and Testing for E-mail products
Implemented initial E-mail System for City employees
Implemented Internet for City employees
Provided weekly project status reports
Hiring and training of new IS staff
Managed entire IT department and consultants
Managed Outsourced Training of Users
Created and Managed Network Security Procedures
Designed disaster recovery and back-up plan
Managed UPS Generators for City
City IT Y2K Project Manager for State of Florida
1/1989-11/1998 State Farm Insurance
Technical Training and Education Development Manager
Throughout the many years at State Farm, I experienced a rather progressive
track starting my career as a Data Processing Technician and quickly advanced to
various levels of management to become the Technical Training and Education
Development Manager. Below are some of the skills and responsibilities that were
developed and built upon:
Migration of technical support from 26 offices to headquarters
Managed the conversion for Claims Litigation Platform from Apple to Windows
Training conducted onsite for New Offices
Hardware Procurement and Project planning
Training Systems Designed and implemented
Remote office connectivity designed and implemented
Help Desk manned by staff for all time zones
Managed the scheduled training processes
Created and developed training programs
Planned the utilization of customer service personnel
Assessed and evaluated various Customer Service products
Selected optimal Customer Service products from various vendors for
Departments
Managed Training Budgets
Managed Hiring and Recruitment of Training Staff
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