JAY ANTHONY FRANKLAND
741 SW Saint Croix Cove
Port Saint Lucie, Florida 34986
(772)-408-6528
Email: [Send email using form at bottom]
OBJECTIVE: Senior Technical professional seeking the opportunity to utilize my
broad range of expertise and knowledge of Information Technology and Systems.
SUMMARY: Over 20 years of Information Technology experience. Resourceful,
skilled at detailed analysis and effective problem resolution. Excellent
technical skills, highly computer literate and proficient at advanced levels of
Information Systems technologies relating to hardware and software
implementation. Communicate effectively and able to interact at all levels.
Meet deadlines and handle numerous projects simultaneously.
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PROFESSIONAL EXPERIENCE:
T2 SOFTWARE SERVICES
Tampa, Florida
Consultant - August 2007 to Present
Provide consultation services to USDA Forest Service as a Geographic Information
Systems data migration specialist. Key job function is to project manage, create
training documents and manage software migration to new data center environment.
Perform testing of GIS related software in testing area located in Albuquerque
New Mexico. Perform analysis and recommendations on GIS web server technologies
for large deployment of mapping layers to client web portals. Provide technical
support assistance to USDA Forest Service personnel and handle customer service
requests.
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SAINT LUCIE COUNTY GOVERNMENT
2300 Virginia Avenue, Fort Pierce, FL 34982
GIS Analyst - January 2006 to August 2007
Perform data collection, database, web development and mapping design work.
Design and implement in-house web based applications for end user data input and
maintenance using ASP, ASP.NET and VB.NET. Maintain and administer SQL Server
2000 and 2005 Servers. Create Stored Procedures, DTS Packages, and Maintenance
plans. Create and design data models for new database schemas for applications.
Configure and maintain ESRI GIS ArcSDE server and ArcIMS mapping web servers.
Administration and configuration of Citrix Presentation Server ICA clients for
gaining access to GIS software services and printer setup for map output. Create
maps, reports and GIS database management systems for research, decision support
and presentation purposes for the Board of County Commissioners and county
divisions. Provide technical support assistance to county personnel and handle
customer service requests.
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HOLIDAY DIVER, INC.
180 Gulfstream Way, Dania Beach, FL 33004
Manager, Information Systems - March 16, 2005 to June 24, 2005
Responsible for information systems issues resolution, process improvement,
project definition and implementation. Resolve software and hardware related
issues for all staff. Provide training to users. Responsible for administration
for SCO UNIX servers, Informix database, Citrix Metaframe XP server farm, Windows
Active Directory server, Windows Terminal Server, Novell Groupwise, Novell
Netware 5 servers. Responsible for configuration and setup of Citrix clients at
6 remote locations. Maintain WAN for 6 remote store locations. Maintain Avaya &
Partner phone switch and bell south T1.
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DOWNTOWN PARTNERSHIP OF BALTIMORE, INC.
Baltimore, Maryland
Director, Information Systems - April 1998 to January 2005
Major accomplishments included implementation of Windows NT 4.0 servers using a
100BaseT-networking infrastructure with Exchange Server 5.5, Internet Information
Server and Microsoft Proxy Server. Later upgraded to Windows 2000 server and
Exchange 2000 server platform. Purchased all new Pentium class workstations from
previous 486 class workstations. Implemented Windows 98 and Office 97 and later
upgraded all systems to Windows 2000 Professional Edition and Office 2000
Professional Edition. Provided company wide support for hardware, software and
training. Developed and implemented a new contact management system called City
Management 2000 to enhance productivity and contact management objectives. This
system was developed using Microsoft Access and Microsoft Visual Basic 6.0.
Implemented Geographic Information Systems (GIS) to dynamically reflect crime,
employment statistical data from the contact management system on maps.
Implemented and designed the corporate Internet and Intranet web sites using ASP,
JAVA and database integration. Developed and implemented PDA application to
track crime statistical data using Visual CE. Responsible for purchasing,
budgeting, forecasting systems and company technology requirements. Also
designed and implemented WI-FI hot-spot network for a downtown park. Hired and
managed Systems Analyst staff.
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THE TECHNOLOGY GROUP, INC.
Baltimore, Maryland
Manager, Technical Services & Support - March 1996 to March 1998
Position responsibilities included management and coordination of 3 staff
members in the Technical Support department. Researched and implemented new
system technologies to improve and enhance the companies’ ability to be both
marketable and productive. Provided company wide support for hardware, software
and networking when needed. Major accomplishments included migration from a
Novell 3.12 server environment to Microsoft Windows NT 4.0. Migrated all x86
Windows 3.x workstations to Pentium Windows 95/NT class. Introduced global email
with Microsoft Exchange Server 5.0 using Outlook as the email user interface.
Implemented and designed the corporate Internet and Intranet web sites for the
company, which dramatically improved customer support as well as marketing. This
helped the company establish a "web presence" on the Internet. Financial
restraints required extremely innovative planning, design and budgeting in order
to accomplish these tasks.
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SMS DATA PRODUCTS GROUP, INC.
Sterling, Virginia
Manager, Customer Response Center - June 1995 to March 1996
Managed Customer Response Center for Defense Department Agencies. Managed a
staff of 5 Field Service Technicians and Network Engineers. Initial
responsibilities included reorganizing the operations of the Customer Response
Center. This encompassed writing new software for tracking customer technical
system problems, reporting and billing. The application was developed using
Microsoft Access 2.0 and the Microsoft Access Developers Tool Kit. The
application had over 400 Fields and various Access BASIC routines needed to
enhance the Microsoft Access application. The program was completely "self
contained" and did not require Microsoft Access to be loaded. Utilization of the
security features in Access was incorporated into the application to maintain a
secure operating environment. Other applications developed included a Warehouse
tracking system by the request of the Vice President of Accounting. This
involved development of bar coding CD-ROM products. The application interfaced
with a legacy accounting system to automatically update inventory counts and
sales orders. Additional Responsibilities involved recruitment of a new
technical support staff. A major objective was to re-established customer
satisfaction with the Pentagon and various Federal Agencies.
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MACRO INTERNATIONAL, INC.
Calverton, Maryland
Manager, Information Systems - October 1994 to May 1995
Position involved the management of a 8 server Novell 3.12 and 4.1 network with
500+ users and provide systems support to internal staff. Managed a staff of 5
employees responsible for internal corporate systems support. Implemented Novell
4.1 and designed enterprise wide Directory Services. Implemented a 3 remote site
Frame Relay Wide Area Network to satellite offices located in New York, Vermont
and Atlanta. Appraised, recommended and implemented new systems to enhance the
companies ability to provide high technology solutions to clients.
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INNOVATIVE TECHNOLOGY SERVICES
Frederick, Maryland
Consultant (self-employed) - July 1994 to October 1994
Provided network consulting services and Microsoft Access programming services
to DC Metro area businesses.
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CLEARTEL COMMUNICATIONS, INC.
Washington, DC
Manager, Information Services - July 1993 to July 1994
Managed daily operations and production of the MIS Department. Responsible for
a 4 server Novell LAN with over 300 users. Develop programming specifications
from executive management in program pre-implementation, post implementation and
testing. Designed and developed the technical specifications and capital
requirements for new technologies and expanded computer systems. Researched
compatibility issues and recommend the purchase of new computer hardware and
software. Provided software and hardware support to staff and customers.
Managed all aspects of customer line pre-subscription, billing, commissions,
fraud prevention and on-line reporting. Maintained technical relationships
between Cleartel and Bell Operating companies.
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STS CORPORATION
Gaithersburg, Maryland
Technical Group Manager (Promotion) - February 1991 to July 1993
Position encompassed managing and implementing proprietary system programming
services to clients. Responsibilities included, programming project coordination,
project cost quotations, implementation of projects to meet defined deadlines,
and project cost revenue analysis reporting. Installed a Novell 3.12 Network in
the Kingdom of Saudi Arabia for the Mawarid Food Company for a period of 1 month.
Project objectives included installation and training to personnel on DOS, Novell
NetWare, LAN and WAN technologies.
Help Desk Support Leader (Promotion) - January 1991 to February 1991
Responsibilities included supervising a 24-hour help desk to clients using POS
Systems for major food chains and department stores. Major responsibilities
included incoming call traffic routing, ACD Automatic Call Distributor)
monitoring, and customized report generation using HEAT Report Generator. System
environments included DOS, UNIX, XENIX, Novell NetWare and HEAT Help Desk
software. Manage Novell 3.11 LAN.
Installation and Training Project Manager - August 1988 to January 1991
Responsibilities included project coordination, employee scheduling, project
implementation, installation reporting, and travel nationally and internationally
to train clients and new employees on vendor POS Systems.
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NCR CORPORATION
Rockville, Maryland
Systems Engineer - March 1987 to August 1988
Responsibilities included project coordination, implementation, training to U.S.
Military personnel on the function and usage of proprietary NCR POS Systems
nationally. Involved with research and development of an Electronic Funds
Transfer system for the U.S. Customs Office at JFK International Airport using a
NCR EFT module for POS Systems.
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EDUCATION/CERTIFICATION:
MCSE CERTFICATION (Currently Obtaining)
NOVELL CNA CERTIFICATION, March 1994
POTOMAC STATE COLLEGE OF WEST VIRGINIA UNIVERSITY, (GRADUATE, May 1986)
A.A.S. Computer Programming Technology
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PROFESSIONAL SKILLS:
NETWORK OPERATING SYSTEMS: Windows Server 2003, Windows Server 2000, Novell
Netware 3.12,4.0, Unix/Xenix, Lantastic, Linux
NETWORK PROTOCOLS/CABLING: Ethernet (10BaseT, 10Base2, 100BaseT), Wi-Fi
10Base11G, IPX, TCP/IP, DNS, Token Ring, Virtual Private Networking/PPTP, Fiber
Optic Networks, Wi-FI.
DESKTOP OPERATING SYSTEMS: Windows Vista, Windows XP, Windows 2000, Linux,
Lindows, Macintosh 9.0
SECURITY/ANTI-VIRUS: McAfee Enterprise Suite, Baracuda Firewalls, Netscreen and
Checkpoint firewalls, Sophos AntiVirus Enterprise Manager, Sophos PureMessage,
Dantz Retrospect, Enterprise managed network hubs, switches and routers (Cisco &
HP), VMware Vcenter, Sendmail, Microsoft SMS, DNS/BIND, DHCP, SMTP, NDS, Active
Directory, ConsoleOne, CiscoView, HP Openview, Network Sniffer Tools.
HARDWARE: Installation and maintenance of Personal Computers, Apple Computers,
Laser Printers, Hubs, Routers, Bridges, CSU/DSU, ISDN/xDSL
OFFICE PRODUCTIVITY: Office 2003/Office 2000 Professional/ Office 97, Crystal
Reports
DATABASE TECHNOLOGIES: Microsoft SQL server 2000 & 2005, T-SQL, Oracle,
Microsoft Access
EMAIL CONNECTIVITY: Microsoft Exchange Server 2003/2000/5.5, Novell GroupWise,
CCMail
REMOTE COMPUTING/TELECOMMUNICATIONS: Citrix Metaframe Presentation Server,
Microsoft Terminal Services, Microsoft Remote Access Service, Dial-Up Networking,
Virtual Private Networking/PPTP, PCAnywhere, SMS Server
TELEPHONY: Lucent Partner, Legend, Definity, DASH, Inc. PBX, AT&T Merlin PBX,
FocalPoint
WEB AUTHORING/INTERNET: Microsoft FrontPage 2003, Microsoft Internet Information
Server, JAVA, VBScript, ASP, ASP.NET, PHP, Static IP Address Subscriptions
(Inter-Nic), Publishing Web Sites, Microsoft Proxy Server 2.0
PROGRAMMING/DEVELOPMENT: VB.Net, Visual Studio.NET, Visual InterDev, Microsoft
Visual Basic 6.0, Microsoft eMbedded Visual Basic, Microsoft Access/MSDN
Universal, Visual Basic 6.0, Sybase Powerbuilder.
GEOGRAPHIC INFORMATION SYSTEMS: ESRI ArcView, ArcEditor, Geo-referencing,
ArcInfo, ArcGIS 9.0, ArcGIS 9.1, ArcGIS 9.2, Database usage with GIS Software,
ArcSDE, ArcIMS development. |
