Ann Nickolson
120 Gem Lake Drive
Maitland, FL 32751
Cellular (321) 230-4195
Anandas1970@AOL.com


OBJECTIVE
To secure a position with a stable company at which I can best utilize and
further develop my professional sales, customer service, office, interpersonal
and problem-solving skills.

SUMMARY
Motivated, dedicated professional with extensive customer service, sales and
management experience. Computer skills, multi-line telephone proficiency, general
office skills. Inventory, merchandising, visual display setup, product orders,
payroll, bank deposits and sales reconciliation experience.

PROFESSIONAL EXPERIENCE
Front End Supervisor - (August 2004 to August 2006)
Ross Dept. Stores, Casselberry, FL
Counted cashiers into and out of registers during their shifts, scheduled their
breaks and specific duties. Handled sales, exchanges and returns. Dealt with
customer complaints and other issues. Merchandised seasonal store displays. Acted
as the opening or closing store manager, which involved taking in truck shipments
of 150+ cartons, recovering the store for the next day's business, etc.

Career Counselor - (February 2000 to June 2004)
American Travel Institute, Fern Park, FL
Counseled prospective students regarding career goals and the courses required
to achieve them. Guided individuals through enrollment and the eventual
graduation process. Solely responsible for marketing to, and enrollment of,
correspondence and internet training students. Set up and maintained in-house
tuition financing. Worked with state agencies such as Vocational Rehabilitation
and Workforce Development to qualify needy students for tuition aid.  Processed
federal student loan applications. Worked closely with students to ensure that
their files were complete and current for graduation and job placement
eligibility. From May 2000 to April 2002, functioned as the school placement
counselor. This position required conducting exit interviews with graduating
students to determine their eligibility for job placement; resume preparation;
interview scheduling with prospective employers and followup counseling with each
student until they were placed into the career of their choice. Assisted
instructors with class seminars and escorted student groups on field trips. Was 
responsible for drafting business and personal correspondence for the
administrative staff.

Outside Sales Representative - (April 1999 to January 2000)
Stanley Steemer, Apopka, FL
Responsible for cold calling on Orange County businesses in order to develop new
customer accounts. Also provided furniture and carpet cleaning estimates to
pre-set appointments.

Store Manager  - (January 1997 to March 1999)
Trade Secret, Sanford, FL
This was a promotion from the Ocoee location. Same duties, but responsible for a
larger staff, bigger retail budget, more established salon clientele, etc.

Store Manager - (August 1996 to January 1997)
Trade Secret, Ocoee, FL
Promoted from the Orlando location. Responsibilities included customer/client
service; retail product recommendation and sales; salon appointment setting;
inventory, merchandising, visual display setup and weekly orders for twenty-five
professional hair and nail care product lines. Shift scheduling, payroll,
opening/closing duties; bank deposits; daily sales reconciliation. Set daily,
weekly and monthly store goals. Performed routine store maintenance duties.

Sales Associate - (April 1995 to August 1996)
Trade Secret, Orlando, FL
Professional hair and nail care product recommendations and sales. Inventory,
merchandising and visual display setup. Salon appointment setting and general
retail maintenance duties.

Sales Associate/Third Key - (February 1990 to March 1995)
Accessory Lady, Inc., Orlando, FL
Customer service and sales of better ladies' accessories. POS functions,
opening/closing duties, bank deposits, daily sales reconciliation. Responsible
for calculating and recording individual and store sales daily, weekly and
monthly. Also tracked progress toward various goals as required by the company.
Special ordered merchandise for customers as needed. Inventory, merchandising and
visual display setup.

EDUCATION
(June 1988)
Ansbach American High School, Ansbach, Germany
Diploma