3149 Riverhead Dr, Deltona, FL  32738  (386)717-0888  
Bonnie Fernandez
Objective	: Looking for a challenging position with a company, utilizing
personal attributes, leadership skills and over 20 years of customer service
experience which includes more than 15 years of drug testing experience.
Experience	7/99-08/08	ADVANTAGECARE, Inc	Orlando, FL
	Practice Manager
	Responsible for opening/closing office daily. Accounts receivable, 
accounts payable. Data entry-entering information in computer 
regarding drug test results for company drug testing policies.  Call drug test
results to clients on a daily basis.  Make bank deposits weekly. Collect drug
screens both in office and at client sites as well as DNA collections for
paternity testing for several different labs.
	10/91-7/99	SmithKline Laboratories	Collegeville, PA
	Sr. Client Service Representative
	Responsible for taking incoming calls regarding drug test results. 
Special handled certain accounts throughout the country. Trained new 
members of call center. Before moving to Collegeville, I worked for 
SmithKline in Leesburg, FL in the Toxicology Department processing 
specimens for testing, which included extensive data entry. Received Outstanding
Customer Service Award 3 times during my employment.
Education	08/83-01/85	Broome Community College	Binghamton, NY
	Studied Criminal Justice
Interests	Familiar with Microsoft Word and Excel; ACT! database system; 
Quickbooks; DrugPak. Married.  Notary Public. Like to read and constantly learn
new things.  Certified Professional Collector Trainer through DATIA.  Certified
through Quest Diagnostics for hair collections and saliva collections for drug
testing.
References	References are available on request.