OBJECTIVE

Want a telecommuting position involving the use of my extensive 20 years of
office skills and excellent customer service voice. I have a complete office
environment setup and the necessary tools with access to the internet, private
phone and computer.

PROFESSIONAL SKILLS

•	Microsoft Word 
•	Microsoft Access
•	Microsoft  PowerPoint
•	Microsoft Excel 
•	Microsoft Publishing
•	Win 2000/XP/Vista
•	Accounts Payable
•	Microsoft Outlook
•	Filing/Editing 
•	QuickBooks Pro
•	Office Procedures 
•	Typing (45+ wpm) 
•	Telephone Skills 
•	Accounts Receivables
•	Accounting 
•	Business Math 
•	Data Entry
•	Virtual Assistance
•	Customer Service Skills
•	Financial Software 
•	Payroll/Benefits

EMPLOYMENT SKILLS 
•	Planned and monitored daily staffing schedules and adjusted accordingly to
ensure adequate staffing levels that support operational demands and business
objectives
•	Developed ability to work in a fast paced environment. 
•	Handled issues and employee problem resolutions
•	Diplomatically resolved customer's complaints on as-needed basis. 
•	Ability to follow instructions well and make decisions with no supervision. 
•	Maintained all record keeping procedures without error. 
•	Motivated and supervised 750+ employees on daily basis. 
•	Effectively developed telephone communication skills and consistently met
quotas. 
•	Delegated responsibilities to employees to meet company's expectations
•	More than 20 years of experience in office and administration. 
•	Excellent written and communication skills. 
•	Ability to deal with diversity of clients, professionals and staff. 
•	Effectively work independently, likewise a cooperative and flexible team
player