EXPERIENCE:

2/2008 – Present.  Marcone

I perform data entry and sales support for the appliance parts company.

9/2007  -  2/2008  APAC Customer Service Inc.

I helped resolve customer service issues. I performed customer service duties in
an inbound call environment. Also, I performed data entry

 2/2005 - 7/2007, Spherion/Stream/Home Depot

Tech Support/Data Entry/Customer Service

I provided technical, data entry and customer service support. This position
required contact with customers via the phone and email. Also, I resolve customer
issues and financial processing problems. I met daily deadlines.  

3/2004 - 4/2004, Xanthus Higher Education

Telemarketing

Provided information on student loan consolidation and provide student loan
consolidation services.

2/2004 - 3/2004, Trugreen Chemlawn

Telemarketer

Evaluate lawns, hand out evaluations, call on customers and solicit business.

11/2003 - 2/2004, Autonation

Car Salesman

I sold new and used cars.

10/2003 - 11/2003, Special Data Processing

Telemarketing (Inbound Calls)

Answer inbound calls for sweepstakes entry and turn them to magazines sales.

6/2001 - 6/2003, RaceTrack Petroleum, Tampa, Fl

Night Management:
                                 
Performed register duties. I solved customer service issues. Closed store in
preparation for the next business day. Prepared cash on hand and deposit reports.
I counted all cash in store. Ensured store was clean and ready for opening. I
supervised three employees and prepared employee schedules. I performed price
changes in store computers as well as on sales floor. Also, I arranged sales
floor for promotions. Order store supplies and merchandise.

2/2001 - 7/2001, Americas Cash Express (ACE)Tampa, FL

Center Manager:
                                 
As a center manager for ACE I was responsible for the daily accurate accounting
for money and negotiable instruments . I had direct interaction with customers.  
I utilized customer service techniques to resolve CSR issues. I was responsible
for the replenishment of on hand cash as well as supplies.  Supervised one
employee.

2/2000 - 2/2001, Big Lots Tampa, Fl

Department Manager/Assistant Store Manager:

As a manager (Department and Assistant)I was responsible for meeting sales goals
and making recommendation for obtaining those goals. I had to cultivate a
motivated sales staff of commissioned and noncommissioned personnel. I supervised
up to four employees. I interviewed potential employees, maintain employee
records, and made employee schedules.  I ordered sales items.  I guided revamping
of sales floor. Also, I performed maintenance on layaway accounts. 

9/1996 - 12/1999, Army Airforce &Exchange Service Aafes) Stuttgart Germany

Supervisor/Manager:
                                 
While employed with AAFES I was enrolled in their upward mobility program. I had
to handle all aspects of a retail operation. My duties were to prepare and make
bank deposits. Motivate staff. Close store and prepare for new day of business.
Maintain accurate safe count. Make employee schedule. I supervised four
employees. Ensure the sales floor was well organized and within company
guidelines. Perform maintenance on layaway accounts. Maintain an organized
warehouse. Resolve customer service issues. Meet sales goals and deadlines.

4/1977 - 6/1989, United States Marine Corps Washington D.C.

Nuclear Biological Chemical Specialist, Logistics:

As a Staff Noncommissioned officer in the USMC I was directly responsible for
office operations. This position entailed overseeing equipment readiness,
personnel care, budget adherence, and coordinating and planning. I supervised up
to thirty marines.  I had to coordinate commodity resources to match the constant
request from various offices. I had to monitor commodity readiness via computer
generated reports and advise the commanding officer and HQ Marine Corps on
company readiness. I served on three boards evaluating equipment being tested for
military service.

EDUCATION:
                                 
10/1977, Coastal Carolina Community College, N.C.-Camp Lejeune

High School or equivalent

Eastern Carolina University, N.C.-Camp Lejeune

Some College Coursework Completed. I studied business law, music, math, English,
and public speaking.

American Intercontinental University, Florida-Tampa

Some College Coursework Completed. I studied economics, business, art and the
art of team work.