Deborah Chambers  
1440 46th St South
St Petersburg, Florida 33711
Phone:  [Send email to request phone number] 74-8615
Cell:  [Send email to request phone number] 56-4961
Email: [Send email using form at bottom]

OBJECTIVE: I am seeking a Telecommute Part Time Customer Support Position 
		My home office is completely set up with Windows XP, Op en Office 			Suite 
that is compatible with Microsoft Office, printer/scanner/fax and DSL/ Cable
connection.
 I will work on site on a part time basis if telecommute
                          is not available.  
  
Personal Statement

I am originally from Philadelphia where I went to travel school. Upon 
completion I was hired at American Express Travel. In 1989 I moved to 
Washington DC where I worked at the US State Department with American 
Express Travel. In 1996 I was transferred with the same company to Tampa 
Florida.

I taught myself how to operate my computer and Microsoft Office Suite; which 
included Word, Excel, Power Point and some Access. I approached my management 
at AMEX and identified a need for a training program in the area of computer 
applications so that the agents could better utilize the tools they had at 
their disposal, but did not understand its use. I wrote a curriculum on 
basic Windows Operating System, Office Suite, Internet Access (Do's and 
Don'ts), Work Organization, Backing Up Work, Security Issues and general 
Computer Maintenance. I also gave instructions on how to organize and send 
to clients readable reports on their future travel cost projections to 
different cities and countries using Excel. I researched traveler's 
complaints and sent them reports to resolve those issues. I was coordinator 
and trainer on the office email application; setting up new accounts, 
monitored the memory usage and trained individuals on maintaining their own 
accounts. I was the liaison between programmers and end users for a newly 
implemented quality assurance software. I loaded this software on all the 
computers in the office and trained the agents in it usage. I reported any 
trouble encountered to the programmers and downloaded all patches received 
to fix the reported problems.

When I was laid-off after 9-11, I was afforded an opportunity to go back to
college in 2001 to expand my knowledge in the information technology field
specializing in Local Area Network and Linux.

I have life and work experience which have left me stable and dependable. I 
also wrote for and published a monthly newsletter for my church that has an 
international audience. For my church I have recorded and duplicated audio tapes

for the services and keep track of distribution and billing for the tapes, 
and ran the Power Point slides during services. I also train other members to 
handle these duties.

Salary Requirement:  $15-$20/hr

Work History

AARP Foundation Work Search                                        January 2008
– Present
Supervisor: Robert Yakubisin Project Director
                     7800 66th Street N.
                     St Petersburg, Fl
                      [Send email to request phone number] 47-0534
                                 Duties Include:
	Interviewing and enrolling new clients into program
	Place new enrollee at work site were they can receive training in preparation
for finding a job off of the AARP program 
	Heavy use of Excel forms to complete all paper work
	Counseling and transferring enrollees as necessary
	Searching for and informing enrollees of job opportunities


Cathedral Caravan, Inc.                                                     2003
– November 2007 
Supervisor: Debbie Brown
                     PO Box 10475
                     St. Petersburg, FL 33713
                      [Send email to request phone number] 47-2463
                                  Duties Include:
	Answered Incoming Calls
	Gave product information 
	Placed orders, researched orders not received
	Updated clients information	
	Administrative Assistance as needed
	Dinner Reservation
	Created Customer Service and Call Log forms as requested.
	Contacted area hotels for annual conferences.

American Express Travel                                                  1983 –
November 2001
                                Duties Included:
	 Arranged travel for corporate clients 
	Air Line Reservation
                                                  - Domestic and International 
			          - Car Reservation
 			          - Hotel Reservation	


My educational History follows :
 
Cardinal Dougherty 1966 -1970
2nd & Godfrey Aves
Philadelphia Pa 19120
215-276-2300

International School of Travel 1983
Philadelphia Pa

LaSalle University 1975 - 1978
20th & Olney Aves
Philadelphia Pa 19141
215-951-1000

St. Petersburg College 2001 - 2003
66th Street and 5th Ave North
St Petersburg Fl 33733
 [Send email to request phone number] 41-4772