KRYSTAL COPELAND
DATABASE ADMINISTRATOR

EDUCATION
ITT Technical School/Associate of Science degree in Computer Science / Present;
GPA 3.50

Certifications:
•	Information Systems Specialist Advance Individual training/ 11/17/1997 US-Ft
Gordon, GA (453hrs)

•	Oracle Database 10g: Administration Workshop 1Ed3

•	2934 Deploying and managing Business Process and Intergration Solutions Suing
Microsoft BizTalk Server 2006

Diploma, May 1997
Lawton High School, Lawton OK  

•	Offer experience in Computer Science, academic achievements, and valuable work
experience.
•	Analytical, detail oriented; work diligently on long, tedious assignments.
•	Maintain excellent interpersonal communication, time management, and problem
resolution skills.

Languages: Visual Basic 6.0
Software: Red Hat Linux, SuSE Linux, Windows 98/2000/XP, Windows Server 2003,
Client Access, Backup-Exec View 9.0, SQL Database Management, SQL Server
Enterprise, Oracle 10g, BizTalk 2006, CA Unicenter Autosys Job Management, Viso 


RELEVANT EXPERIENCE
05/05 – Present


Gentiva Health Services, Computer Operations Department, Tampa, FL 
Database Administrator / Software Implementation Specialist

•	Led a task force to develop and implement a database that addresses current
and future Home Health needs. 
•	Developed and implemented complex data models and logical database designs. 
•	Designed, constructed and implemented physical databases. 
•	Developed, revised and implemented policies, standards, procedures and
guidelines necessary to effectively administer the database environment. 
•	Planned and conducts structured testing of database designs to confirm
functionality and performance. 
•	Developed and implemented plans to oversee the data and database
administration function, and ensured smooth transition to new technology. 
•	Performed routine and customary operational and monitoring activities to
ensure the database environment is stable and capable of meeting ongoing business
needs - Planned and executed testing and implementation of major systems. 
•	Developed software interfaces to allow employees an easy way to interact with
the databases.
•	Evaluated technology and techniques to implement and maintain databases and
database environment. 
•	Developed, implemented and tested backup and recovery plans. 
•	Implemented internationalization and localization strategies for products.
•	Implemented a Job Scheduling system: Unicenter Autosys Job Management. 
•	Developed and managed software requirements, conducted site visits, produced
prototype designs, developed and executed test scenarios, and launched product
for the company.
 
Gentiva Health Services, Computer Operations Department, Tampa, FL 
Computer Operator / Help Desk Associate   
	7/02 – 05/05
•	Transmit Medicaid for Gentiva Consulting offices.  Receive responses back for
the Medicaid sites for Gentiva Consulting and CSK operations.
•	Data Entry (Oasis transmission).    
•	Web Scheduler
•	Special Projects working with the Programmers, backing up data and restoring
data. 
•	Create procedures for our Medicaid transmission on Microsoft Word.   

Help Desk Support
•	Work closely with the SAM and ENS team, providing hands-on support to end
users with hardware and software problems including WAN connectivity, upgrades,
configurations, data recovery, and extensive printing issues.
•	Document requests for help desk support and outcome resolutions to monitor and
track recurring problems.
•	Interface between technicians and employees to identify problems and formulate
solutions.
•	Work closely with the Gentiva Consulting users, providing help with
installations for Client Access.  
•	Work on problems that occur in Gentiva University for the Managed Customers,
from resetting passwords to locating courses for the user.



United States Army, Dentac Headquarters Department / Reynolds Army Hospital
Computer Specialist / Help Desk Associate	05/1997-05/1999
Computer Specialist
•	Helped support over 30 CPU’s on a LAN using Novell.
•	Installed all hardware and software when a computer needed to be upgraded.
•	Filled secured and non-secured documents.

Help Desk Support
•	Worked on the Hospitals IT Helpdesk answering hardware, software and network
questions.
•	Input helpdesk tickets so the technicians would be able to prioritize their
workload and track related issues.
•	Built over 25 computers. Upgraded up to a thousand computers, by installing
hardware and software.